Customer Service Specialist – 2nd Shift
Location
Florida
Posted
5 days ago
Salary
$15 / hour
Seniority
Junior
Job Description
Customer Service Specialist – 2nd Shift
Qurate Retail Group
• assist customers with questions while personalizing the experience • handle a busy day with high volume of inbound inquiries • offer additional products on each customer interaction • confirm refunds, take payments, place orders, and analyze account data • report to an assigned Customer Service Supervisor • promote products and improve sales, maintaining a high-paced call volume
Job Requirements
- 12 months or more of customer service experience
- ability to learn and work in a virtual environment
- able to communicate with a variety of styles
- navigate multiple systems and screens
- follow HSN computer system requirements
- troubleshoot own technical problems
- available to work weekends, holidays, and additional hours
- Spanish speaking bilingual opportunity available
Benefits
- competitive compensation
- paid time off
- employee assistance program
- parental leave
- paid volunteer hours
- amazing company discounts
- health care benefits starting on day 1
- 401(k)
- tuition reimbursement benefits
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