• Providing functional product expertise during the pre-sales process, with primary focus on demonstrating Coupa’s Sourcing offerings • Providing subject matter expertise around complex sourcing and optimization best practices that provide valuable guidance to prospects (and Coupa’s sales team). • Assisting solutions consultants as they prepare for demonstrations and/or providing SME support during prospect meetings when necessary. • Training and enablement lead for the solutions consulting team in terms of complex sourcing product and domain knowledge. • Collaborating with Coupa’s Product Management team with regards to future product direction for Sourcing, based on innovation and prospect requirements. • Working with Coupa’s demo support team to provide rich and up to date content in our master demo environments. • Collaborating with various internal departments such as Product Marketing and Proposal Management as a SME for Complex Sourcing and optimization market positioning, webinars and collateral.

• Speak with customers who want to make a complaint, listening carefully and responding with empathy • Resolve straightforward issues at the earliest opportunity where possible • Accurately log, acknowledge and maintain complaint records in line with team processes • Gather information and evidence to support investigations and Housing Ombudsman cases • Support the Resolution Team in monitoring actions and closing complaints appropriately • Apply internal policies, including the Complaint Handling Code and compensation policy, to support fair outcomes • Communicate clearly and professionally with customers and colleagues • Work collaboratively across teams to follow up on actions and help resolve issues • Contribute to a customer-first approach in all aspects of your work

• Conduct Retirement Readiness Reviews, as well as other individual meetings and group presentations, with targeted participants using consultative expertise to improve retirement outcomes • Develop and maintain strategic partnerships with key stakeholders for each location within assigned territory or for assigned employer-sponsored plans • Conduct one-on-one virtual and on-site group meeting by using various technologies in a professional manner • Manage meeting schedule, including travel booking • Create and execute dynamic business plans and tactics to drive positive retirement income objectives for participants • Document interactions in Salesforce and collect required information to adhere to guidelines for regulatory compliance • Achieve plan level and individual goals to help achieve service level agreements and business results • Participate in client meetings, sales finals, or other external meetings as needed • Work collaboratively across internal service and management teams to improve effectiveness

• Guide merchants through a structured onboarding journey, from account setup and listing launch to achieving their first verified GMV on eBay. • Manage activation pipelines, track onboarding milestones, and contribute to activation targets, velocity metrics, and operational performance reviews. • Build trusted relationships with merchants, proactively identifying and resolving technical, operational, and compliance-related barriers to growth. • Use eBay systems and tools to document customer interactions, monitor onboarding progress, and support performance against commercial objectives. • Provide consultative support on marketplace growth strategies, cross-border shipping programs, billing setup, technical integrations, and other aspects of the seller lifecycle. • Partner with Business Development teams and Vertical Managers to deliver a seamless onboarding experience while educating sellers on platform enhancements, new product releases, and marketplace best practices.