• Speak with customers who want to make a complaint, listening carefully and responding with empathy • Resolve straightforward issues at the earliest opportunity where possible • Accurately log, acknowledge and maintain complaint records in line with team processes • Gather information and evidence to support investigations and Housing Ombudsman cases • Support the Resolution Team in monitoring actions and closing complaints appropriately • Apply internal policies, including the Complaint Handling Code and compensation policy, to support fair outcomes • Communicate clearly and professionally with customers and colleagues • Work collaboratively across teams to follow up on actions and help resolve issues • Contribute to a customer-first approach in all aspects of your work

• Conduct Retirement Readiness Reviews, as well as other individual meetings and group presentations, with targeted participants using consultative expertise to improve retirement outcomes • Develop and maintain strategic partnerships with key stakeholders for each location within assigned territory or for assigned employer-sponsored plans • Conduct one-on-one virtual and on-site group meeting by using various technologies in a professional manner • Manage meeting schedule, including travel booking • Create and execute dynamic business plans and tactics to drive positive retirement income objectives for participants • Document interactions in Salesforce and collect required information to adhere to guidelines for regulatory compliance • Achieve plan level and individual goals to help achieve service level agreements and business results • Participate in client meetings, sales finals, or other external meetings as needed • Work collaboratively across internal service and management teams to improve effectiveness

• Guide merchants through a structured onboarding journey, from account setup and listing launch to achieving their first verified GMV on eBay. • Manage activation pipelines, track onboarding milestones, and contribute to activation targets, velocity metrics, and operational performance reviews. • Build trusted relationships with merchants, proactively identifying and resolving technical, operational, and compliance-related barriers to growth. • Use eBay systems and tools to document customer interactions, monitor onboarding progress, and support performance against commercial objectives. • Provide consultative support on marketplace growth strategies, cross-border shipping programs, billing setup, technical integrations, and other aspects of the seller lifecycle. • Partner with Business Development teams and Vertical Managers to deliver a seamless onboarding experience while educating sellers on platform enhancements, new product releases, and marketplace best practices.

Role Description As a Business Project Advisor, you will help business and technology partners deliver solutions that are ready for real-world use. In this role, you will lead User Acceptance Testing (UAT) across business processes, user workflows, reports, interfaces, and data validation. You will partner with stakeholders around the world to ensure solutions meet business requirements, support end users, and are ready for production release. - Lead UAT planning, coordination, execution, and signoff for business-led projects and initiatives. - Partner with business owners, subject matter experts, project teams, IT, and QA to confirm requirements and user scenarios are clear and testable. - Develop UAT approaches, test conditions, test scripts, and test cases that validate end-to-end business workflows. - Guide business partners through UAT execution, helping teams understand project scope, readiness expectations, and testing responsibilities. - Track, monitor, and report UAT progress, results, and defects while coordinating resolution and retesting with project and QA partners. - Facilitate cross-functional meetings to remove roadblocks, reduce delays, and support timely issue resolution. - Analyze current business processes and identify opportunities to improve workflows, readiness, and user experience. - Support project proposals, business cases, and documentation by providing testing insight and business process knowledge. - Build strong relationships across culturally diverse teams and support clear communication in a global work environment. Qualifications - Minimum 5 years of experience in business analysis, project coordination, or UAT coordination. - Experience leading or supporting User Acceptance Testing for business processes, workflows, reports, interfaces, or data validation. - Strong ability to interpret business requirements and translate them into clear test cases and testing plans. - Excellent written and verbal communication skills with the ability to collaborate with executives, managers, and subject matter experts. - Experience facilitating meetings, tracking issues, and driving follow-through across cross-functional teams. Requirements - Bachelor’s degree in business, finance, information management, or related field. - Experience in insurance, financial services, or another regulated environment. - Global work experience or experience working in culturally diverse organizations. - Understanding of business process improvement or process re-engineering. - If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. Benefits - Annual salary of 91,400 - 152,300 USD / yearly, depending on relevant factors, including experience and geographic location. - Eligible to participate in an annual bonus plan. - Comprehensive range of benefits focused on supporting your whole health, starting on day one of employment. - Health-related benefits including medical, vision, dental, and well-being and behavioral health programs. - 401(k), company paid life insurance, tuition reimbursement. - A minimum of 18 days of paid time off per year, paid holidays, and leaves of absence.