Role Description As our Customer Success Manager in the New Zealand market, you’ll be the face of Sadie to our Hotel partners—responsible for onboarding, supporting, and growing relationships across our customer base. This role blends hands-on implementation, day-to-day relationship management, and process development. You’ll work closely with Product, Partnerships, Engineering, and Sales to ensure a frictionless experience and long-term customer happiness. What You Will Do - Customer Onboarding & Implementation - Manage the end-to-end onboarding of new hotel partners - Set clear expectations, provide training, and ensure full system adoption - Collaborate with integration and support teams to deliver a fast, smooth go-live - Ongoing Relationship Management - Act as the main point of contact post-onboarding - Build trust and strong working relationships with hotel operators and managers - Monitor customer health and proactively address issues before they escalate - Voice of Customer & Feedback Loops - Proactively gather, track, and analyze customer feedback - Identify patterns, surface pain points, and advocate for customer needs internally - Collaborate with Product and Engineering to prioritize improvements based on feedback - Process Development & Internal Collaboration - Help document and improve scalable customer success playbooks - Work cross-functionally to ensure alignment across Sales, Product, Support, and Marketing - Develop new initiatives and support programs to improve retention and satisfaction - Retention & Growth - Ensure customers understand the full value of Sadie and how to use all relevant features - Identify upsell opportunities or new integrations that add value - Support expansion and referrals within multi-location groups Qualifications - Have 3+ years of experience in a customer success, account management, or hospitality tech role - Previous experience as a front desk hotelier or manager - Are highly organized, empathetic, and customer-obsessed - Love building relationships and solving problems - Have strong written and verbal communication skills - Are comfortable working in fast-moving environments with competing priorities

Role Description This position is responsible for investment controlling, portfolio valuation and the end-to-end investor reporting process across our international fund platform. You are the central hub between the investment, finance, legal and IR teams, ensuring that all investment-related data is accurate, complete and available on a timely basis. Tasks - Valuation: - Quarterly valuation of all portfolio investments in accordance with IPEV guidelines across all fund vehicles (AT, DE, UK, US) - Preparation and documentation of Fair Market Values (FMV) and supporting valuation materials - Contributing to the development and ongoing improvement of internal valuation policies - Providing valuation documentation and IPEV compliance materials to auditors in the context of the annual audit - Portfolio Reporting & Data Management: - Regular review of portfolio company reports; plausibility-checking and preparation of relevant KPIs - Maintenance and further development of the portfolio management tool (data entry, data quality, structural improvements) - Ongoing monitoring of fund performance KPIs (TVPI, DPI, RVPI, IRR) at both fund and portfolio level - Investor Reporting: - Full ownership of the investor reporting process: ensuring that quarterly reports are accurate, complete and dispatched to LPs on a timely basis - Coordinating contributions from all involved teams - Responding to substantive LP queries regarding quarterly reports, valuation methodology and portfolio KPIs in coordination with IR - Providing performance data and historical valuations for fundraising processes, data rooms and DDQ materials - Deal Desk: - Filing and structured management of all investment contracts and transaction-related documents - Reading, understanding and summarising the key economic terms of investment contracts (term sheets, SHA, SPA, side letters) - Preparation and maintenance of cap tables and deal overview sheets (summarising the key economic parameters of each investment transaction) - Close collaboration with legal and accounting teams on transaction management, from closing through to ongoing administration - Serving as the central point of contact for all investment-related questions across the organisation - Additional responsibilities: - Providing investment data for regulatory filings (AIFMD reporting, FMA/FCA/BaFIN notifications) in coordination with fund finance - Contributing to the development of internal processes and tools in the area of investment controlling and reporting Qualifications - Degree in Finance, Business, Accounting or equivalent - 3 - 7 years of professional experience in investment controlling, fund reporting, transaction services, audit (PE/VC focus) or a comparable role - Solid knowledge of IPEV valuation guidelines and their practical application - Experience with investor reporting (LP quarterly reports, capital account statements) - Understanding of fund structures, transparent partnerships and the associated economic mechanics (waterfall, carried interest, preferred return) - Experience reading and understanding investment contracts (term sheets, SPA, SHA) - Strong analytical skills and a high degree of numerical fluency - Structured, precise and self-directed working style - Ability to communicate complex matters clearly and accessibly - to internal teams and external investors alike - Excellent English language skills — written and spoken, German is a plus - Proficient in Excel; experience with portfolio management tools is an advantage Requirements - Experience with international fund structures (AT, DE, UK, US) - Experience with AIFMD reporting or regulatory filing obligations - German language skills - Experience with cap table management and transaction-related documentation Benefits - A central, high-visibility role on an international fund platform - Fully remote - based in Austria, Germany, the UK or the US - Direct reporting line to Head of Fund Finance - Competitive compensation - Real ownership and room to shape processes in a growing organisation without corporate bureaucracy

• Conduct corporate-level safety audits on a thirty (30) day rotation • Review and approve project-specific safety plans such as Critical Lifts, LOTO, Confined Space, Excavations requiring pre-engineered systems, etc. • Identify and resolve systemic safety issues • Support project teams and field safety staff • Build strategic relationships that influence culture, engagement and organizational outcomes • Ensure projects are compliant with Mullins Mechanical requirements through to auditing process • Ensure projects are properly staffed with Safety Coordinators and Safety Technicians per contract requirements as well as adequately to oversee high risk activities • Oversee proper trade partnership development and the prequalification status prior to work beginning • Oversee effectiveness of the Trade Partner pre-construction meetings, ensuring trade partners have all knowledge of the site specifics needed prior to their start date • Monitor corrective action implementations • Support training and continuous improvement initiatives

• Change Management Strategy • Change Readiness Assessment • Organization Design • Stakeholder Analysis • Change Agent Network Development • Message Design and Communications Planning • Communications Design, Development, and Implementation • Implementation Plans • Project Management, including work plans, status reporting, risk assessment, issue resolution, resource planning, time and budget tracking