• Provide remote clinical cardiac device services for assigned Murj customers in accordance with defined transmission protocols and clinical workflows • Independently review, interpret, and analyze cardiac device transmissions, including ILRs, pacemakers, ICDs, and CRT devices • Assess the clinical significance of device findings and determine appropriate actions, including: Immediate clinician escalation, Routine reporting, and No action required • Exercise independent clinical judgment when evaluating arrhythmias and device diagnostics, including: Atrial fibrillation burden, Ventricular tachycardia / ventricular fibrillation, Pauses and heart block, and Lead integrity and device performance alerts • Triage alerts efficiently and manage workflow priorities • Prepare clear, accurate impression reports and recommend plans for clinic review • Perform clinic outreach when clinically indicated • Support care interval management and lost-to-follow-up workflows • Maintain a high level of attention to detail and clinical accuracy while documenting findings and collaborating with Murj customers • Work independently and proactively identify and address work that may not be explicitly assigned but is necessary to support patient care and operational success, including: Quality Assurance, New hire mentorship, Education, and mPower program support and mentorship of clinic enrollees

• performs utilization review, medical necessity assessments, and authorization activities to promote quality outcomes, timely reimbursement, and effective care transitions • reviewing clinical documentation, verifying coverage and certification requirements • collaborating with physicians and care teams • maintaining accurate utilization review records, supporting documentation integrity, and ensuring compliance with state, federal, and third-party payer standards • identifying and notifying appropriate staff regarding discrepancy issues with third party payer health insurance coverage and lack of coverage

• Facilitate modifications to clinical documentation through concurrent chart review and interactions with clinicians • Ensure accurate documentation of diagnosis and procedures • Educate staff on documentation opportunities, coding and reimbursement issues • Assist team in meeting and exceeding high performing CDI program metrics

• Provide first line support to PT participants via email in relation to technical questions and requests with the PT reporting system PORTAL • Support the Global Technical Manager in planning, coordinating, and maintaining PT round and shipping schedules • Assist with PT program setup, customer order management, and round configuration within IFS and PORTAL systems • Assist with creation and review of technical documents, including instructions to participants • Assist with review and approval of statistical analysis and evaluation decisions, including technical summaries, expert commentary, and interpretive content as needed for PT program reports • Maintain an awareness of technical developments in the clinical laboratory: assist in identifying new proficiency products in response to industry needs • Maintain familiarity with ISO/IEC 17043 • Using appropriate document control measures, assist in maintaining compliance with ISO/IEC 17043 requirements