• Facilitate modifications to clinical documentation through concurrent chart review and interactions with clinicians • Ensure accurate documentation of diagnosis and procedures • Educate staff on documentation opportunities, coding and reimbursement issues • Assist team in meeting and exceeding high performing CDI program metrics

• Provide first line support to PT participants via email in relation to technical questions and requests with the PT reporting system PORTAL • Support the Global Technical Manager in planning, coordinating, and maintaining PT round and shipping schedules • Assist with PT program setup, customer order management, and round configuration within IFS and PORTAL systems • Assist with creation and review of technical documents, including instructions to participants • Assist with review and approval of statistical analysis and evaluation decisions, including technical summaries, expert commentary, and interpretive content as needed for PT program reports • Maintain an awareness of technical developments in the clinical laboratory: assist in identifying new proficiency products in response to industry needs • Maintain familiarity with ISO/IEC 17043 • Using appropriate document control measures, assist in maintaining compliance with ISO/IEC 17043 requirements

• Provide technical and clinical leadership to customers by demonstrating the full range of Ultrasound product features and advanced technologies. • Partner with customers to support the utilization of advanced software applications, artificial intelligence-enabled features, and workflow-enhancement tools that enhance efficiency and patient care. • Deliver product training on equipment use to customers in General Imaging, Women's Health, MSK, Interventional, and other ultrasound applications as required. • Monitor customer installations of ultrasound products to ensure customer satisfaction and strengthen ongoing customer relationships. • Support trade shows and professional conferences by performing product demonstration and customer training. • Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies. • Enhance customer satisfaction and retention through continuing education on optimization of equipment utilization by customer. • Provide regular feedback on customer satisfaction and needs. • Collaborate with team members and product resources to enhance and solidify expertise in product knowledge. • Complete reports and administrative tasks, including documentation of customer training sessions, product demonstrations, and post-sale support activities.

• Provide technical and clinical leadership during pre-sales process by demonstrating full range of Ultrasound products, including potential uses, product capabilities and benefits to customers to drive revenue within the region. • Coordinate, schedule, and execute objective based system training for your customers: monitor and report on training outcomes. • Serve as a subject matter expert Point of Care Ultrasound, and clinical liaison to the sales organization with the goal of strengthening clinical capabilities of the team and customer relationships, while also driving business opportunities forward. • Penetrate competitive accounts and communicate current market intelligence back to the business. • Advance new product (NPI) features and clinical techniques; partner with customers in developing training plans / strategies that support new product assimilation Point of Care Ultrasound, and ongoing training needs. • Support trade shows and professional conferences by performing product demonstration and customer training. • Act as focal point for modality / team, identify customer satisfaction issues, assist in escalations, problem determination and specialty training requests. • Develop meaningful relationships with your customers (highlighting key opinion leaders (KOLs) where necessary) to standardize and optimize protocols and support our clinical education initiatives. • Embrace and promote adoption of hybrid training delivery mindset for your customer. • Maintain required well-written pre and post training documentation in conjunction with global guidance. • Demonstrate safety first and quality mindset, maintaining applicable processes as part of the Quality Management System and EHS policies and procedures.