• Partner with Operations, Legal, and Risk teams to provide second line compliance oversight and guidance for customer complaint management activities. • Monitor complaint program execution against established policies, procedures, and regulatory requirements, identifying opportunities to reduce customer harm and compliance risk. • Analyze complaint data, trends, and emerging risk indicators to identify systemic issues and recommend corrective actions or customer remediation where appropriate. • Develop monitoring routines, reporting, and governance processes that strengthen the maturity and independence of the complaints oversight program. • Provide risk-based guidance on complex regulatory questions involving consumer lending and deposit products while helping stakeholders understand regulatory expectations and business impacts. • Support the evolution of the complaints compliance program by documenting future-state requirements, improving reporting capabilities, and contributing to long-term program enhancements. • Balance tactical knowledge with proven leadership and communication skills to guide conversations amongst stakeholders with differing viewpoints. Drive proposals and conclusions using data and trends to support thoughtful conclusions and influence change.

• Supervising and directing the day-to-day operations of the clinical compliance auditors and specialists. • Serving as the clinical services liaison to senior management and other company leaders and assisting in developing coordinated and efficient companywide team processes. • Assisting with coordinating orientation, training, continuing education, and ongoing performance monitoring for clinical compliance auditors and other departments as required. • Working with Leadership to promote staff members’ continued professional growth and education. • In conjunction with the Compliance Manager, UM Manager, and PHM Manager, overseeing and assisting with developing and managing the agenda and meeting minutes for the monthly utilization management data reported to the Independent Physician Association (IPA) UM Committee. • Assisting with facilitating UM and PHM Plan development and adherence. • Identifying UM and PHM Plan requirements and assisting in creating auditing guidelines to ensure clinical staff continue to meet minimum requirements, including quarterly, semiannual, and annual submission requirements set forth in the UM and PHM Plans. • Serving as a secondary reviewer to ensure adherence to the denial process and all denial compliance audit requirements, reviewing documentation, and ensuring all documentation is submitted in a timely manner. • Supporting the maintenance of confidentiality related to all computer programs, medical records, and other data. • Providing critical-thinking skills, decisive judgment, and the ability to work with minimal supervision. • Ensuring meeting minutes are completed, signed, and uploaded in accordance with UM and PHM Plan requirements. • Assisting with all internal and external audit reviews and submissions. • Completing monthly check-ins with clinical compliance auditors and specialists.

Role Description The Compliance Research Associate reports to the Director of Compliance and is responsible for the execution of individual research projects, reports and memos. Candidates with a strong working knowledge of LexisNexis and other research tools preferred. Attention to detail, time management skills and strong writing skills are essential requirements for this position. This is a rapid research position. - Execution of research projects; - Conduct social media research across multiple platforms; - Comprehensive vetting using LexisNexis and other searchable databases; - Ability to conduct independent research and provide succinct reports; - Other duties as assigned to support the department and the DNC's mission. Qualifications - Strong attention to detail and organizational skills; - Ability to work cohesively with other staff members; - Strong time management skills; - Ability to communicate concisely across multiple mediums; - Comfort with and ability to learn new software or databases. Requirements - Bachelor's degree or equivalent experience; - Commitment to the Democratic National Committee and its core values; - Previous experience using LexisNexis preferred; - 1-2 years of campaign experience is strongly preferred; - Ability to meet strict deadlines. Benefits - Generous paid time off, including federal holidays and open leave; - Health and dental insurance for employee and dependents; 90% paid by the DNC, 10% paid by employee; - Supplementary vision plans available to employees for purchase; - Up to a 5% employer match DNC 401(k) plan; - Pre-tax flexible spending account benefits available to employees and dependents.

• Manage and coordinate the credentialing process for healthcare providers, ensuring the timely submission and approval of all required documentation. • Verify professional credentials, licenses, certifications, and education records accurately. • Maintain up-to-date provider credentialing files and databases. • Communicate with healthcare providers, insurance companies, and relevant regulatory bodies to resolve credentialing issues. • Track renewal deadlines and ensure all recredentialing processes are completed on time. • Support compliance efforts by preparing documentation for audits and quality assurance. • Collaborate with internal teams to facilitate smooth onboarding and credentialing of new providers.