Role Description We're looking for a Slovak-speaking Customer Service Agent to join our team, supporting customers on behalf of Dyson. Working from the comfort of your home in Greece, you'll be the first point of contact for customers, providing friendly, professional support across a range of enquiries. Your daily tasks will involve: - Answering customer enquiries via telephone - Answering customer enquiries via email - Answering customer enquiries via live online chats Qualifications - C1/C2 level of Slovak, both written and verbal - High level of English - Native language and nationality must be clearly listed in your C.V. and/or Cover Letter - Valid EU passport - Must be either living in Greece or willing to relocate Requirements - Living in Greece or willing to relocate (relocation package available for successful candidates living abroad) Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Relocation Package (including flight, airport transfer, and hotel stay) - Private Health Insurance - 2 Extra Salaries Per Year - Support In Finding Accommodation After Hotel - And More...

• Respond to customer inquiries via email, ticketing systems, and other communication channels. • Provide professional, friendly, and timely customer support. • Troubleshoot Tier 1 technical issues related to hosting and network services. • Assist customers with DNS, SSL certificates, FTP, email configuration, and other basic technical requests. • Accurately document all customer interactions and technical findings within the ticketing and CRM systems. • Escalate complex technical issues to senior engineers with clear documentation. • Follow up with customers to ensure issues are resolved and expectations are met. • Monitor open support tickets and ensure they are progressing according to internal service levels. • Collaborate with technical teams to resolve customer issues efficiently. • Contribute to internal knowledge base articles and documentation. • Identify recurring customer issues and recommend improvements to support processes. • Support continuous improvement initiatives within the Customer Support department.

Role Description Our client is a Denver-based direct-to-consumer specialty food marketplace, serving both DTC subscribers and wholesale accounts across the US. Their customers are curious, quality-driven eaters who care about where their food comes from — and customer service reflects that: warm, knowledgeable, and genuinely helpful. This role is the day-to-day owner of customer support. You'll be the first point of contact for questions, order issues, and account needs — resolving what you can directly, and escalating cleanly what you can't. You'll work primarily in Gorgias (help desk) and Shopify (store), backed by a detailed internal SOP and an AI assistant you can use to find the right answer fast. Early in the role, success looks like: - Tickets answered promptly and accurately - Order edits handled cleanly in Shopify - A clear pattern of resolving issues within your authority - Thoughtful escalations that give the next teammate everything they need to act Key Responsibilities - Customer Communication (Primary Function) - Respond to customer inquiries across email and chat through Gorgias in a timely, professional, and friendly tone - Craft accurate, on-brand responses using the internal SOP and AI tools to determine the right resolution - Keep customer records and ticket notes accurate and up to date after every interaction - Order Management in Shopify - Handle order modifications directly in Shopify — address changes, edits, cancellations, refunds, and reshipments - Ensure every order change is applied cleanly and reflected accurately in the ticket and the customer's account - Troubleshooting & Resolution - Troubleshoot common issues — shipping delays, damaged product, subscription questions — and resolve within your authority - Recognize when an issue needs to go to another team member and escalate it cleanly with the right context - Root-Cause & Trend Awareness - Flag recurring problems or trends so the team can fix root causes, not just symptoms - Contribute observations that help improve SOPs, product notes, or shipping and subscription workflows over time Qualifications - Fluent written and spoken English with strong, professional communication - Prior customer service experience, ideally in e-commerce or DTC - Hands-on experience with Gorgias (or a comparable help desk platform such as Zendesk, Freshdesk, or Re:amaze) - Experience making order edits and modifications in Shopify — address changes, refunds, cancellations, and order editing - Comfort working independently with documented processes and AI tools to reach the right answer - Sound judgment about when to resolve directly versus when to escalate - Reliable internet connection and a quiet, professional remote work setup Preferred Qualifications - Experience with subscription platforms — Recharge is a strong plus - Familiarity with specialty food, beverage, or premium consumer goods - Genuine interest in food and willingness to learn a specialty product line Tools & Software - Help desk: Gorgias (primary). Prior experience with Zendesk, Freshdesk, or Re:amaze also considered. - Store platform: Shopify — order editing, refunds, address changes, cancellations, and reshipments. - Subscriptions: Recharge (nice to have). - Internal: ~100-page SOP, an AI assistant for resolution lookup, and internal collaboration in Microsoft Teams / OneDrive. What Makes You a Great Fit - You write clearly, warmly, and professionally — every ticket sounds like a real person, not a template - You use SOPs and AI tools well, and you know when to bring a human into the loop - You resolve issues within your authority instead of escalating everything upward - When you do escalate, the next teammate has everything they need in one place - You care about the products you support and about the customers who buy them - You spot patterns — repeated complaints, shipping issues, subscription friction — and flag them before they scale Benefits - Up to $5 - 100% remote work - Full-time role To apply Ensure your LinkedIn profile and resume are up-to-date and comprehensive (submit a comprehensive resume in English, PDF format), and complete the assessment in this link: Assessment Link . We hire for the long haul, so a steady track record of staying and growing always moves you up our list. By applying, you consent to being contacted via the contact information provided in your application for recruitment purposes only. Because of the volume of applications we receive, we're only able to follow up directly with candidates whose experience closely matches this role. If you don't hear from us within 10 days, please know we genuinely appreciate your interest—and we'd welcome your application to future openings that may be a stronger fit. Thank you for considering Remote Raven, and all the best in your search. A note on scheduling: initial interviews run in US Mountain Standard Time (MST) within a 3:00 AM – 1:00 PM MST window. We know that takes flexibility around the time difference, and we genuinely appreciate it.

Role Description - Atender clientes por webchat e telefone, inclusive em atendimentos simultâneos, e realizar ligações quando necessário. - Orientar sobre o sistema da empresa, executar verificações, testes, simulações e acessos remotos autorizados. - Registrar e acompanhar atendimentos no sistema de controle de chamados e consultar a base de conhecimento interna. - Atuar conforme SLAs e participar de reuniões, treinamentos e feedbacks. Qualifications - Ensino Médio Completo - Experiência na função - Cursos em Informática ou Tecnologia são diferenciais. Benefits - Auxílio Home Office R$ 150,00 - Academia e bem-estar - Odontológico - Day off - Subsídio para cursos e livros Company Description