Role Description Our client is a Denver-based direct-to-consumer specialty food marketplace, serving both DTC subscribers and wholesale accounts across the US. Their customers are curious, quality-driven eaters who care about where their food comes from — and customer service reflects that: warm, knowledgeable, and genuinely helpful. This role is the day-to-day owner of customer support. You'll be the first point of contact for questions, order issues, and account needs — resolving what you can directly, and escalating cleanly what you can't. You'll work primarily in Gorgias (help desk) and Shopify (store), backed by a detailed internal SOP and an AI assistant you can use to find the right answer fast. Early in the role, success looks like: - Tickets answered promptly and accurately - Order edits handled cleanly in Shopify - A clear pattern of resolving issues within your authority - Thoughtful escalations that give the next teammate everything they need to act Key Responsibilities - Customer Communication (Primary Function) - Respond to customer inquiries across email and chat through Gorgias in a timely, professional, and friendly tone - Craft accurate, on-brand responses using the internal SOP and AI tools to determine the right resolution - Keep customer records and ticket notes accurate and up to date after every interaction - Order Management in Shopify - Handle order modifications directly in Shopify — address changes, edits, cancellations, refunds, and reshipments - Ensure every order change is applied cleanly and reflected accurately in the ticket and the customer's account - Troubleshooting & Resolution - Troubleshoot common issues — shipping delays, damaged product, subscription questions — and resolve within your authority - Recognize when an issue needs to go to another team member and escalate it cleanly with the right context - Root-Cause & Trend Awareness - Flag recurring problems or trends so the team can fix root causes, not just symptoms - Contribute observations that help improve SOPs, product notes, or shipping and subscription workflows over time Qualifications - Fluent written and spoken English with strong, professional communication - Prior customer service experience, ideally in e-commerce or DTC - Hands-on experience with Gorgias (or a comparable help desk platform such as Zendesk, Freshdesk, or Re:amaze) - Experience making order edits and modifications in Shopify — address changes, refunds, cancellations, and order editing - Comfort working independently with documented processes and AI tools to reach the right answer - Sound judgment about when to resolve directly versus when to escalate - Reliable internet connection and a quiet, professional remote work setup Preferred Qualifications - Experience with subscription platforms — Recharge is a strong plus - Familiarity with specialty food, beverage, or premium consumer goods - Genuine interest in food and willingness to learn a specialty product line Tools & Software - Help desk: Gorgias (primary). Prior experience with Zendesk, Freshdesk, or Re:amaze also considered. - Store platform: Shopify — order editing, refunds, address changes, cancellations, and reshipments. - Subscriptions: Recharge (nice to have). - Internal: ~100-page SOP, an AI assistant for resolution lookup, and internal collaboration in Microsoft Teams / OneDrive. What Makes You a Great Fit - You write clearly, warmly, and professionally — every ticket sounds like a real person, not a template - You use SOPs and AI tools well, and you know when to bring a human into the loop - You resolve issues within your authority instead of escalating everything upward - When you do escalate, the next teammate has everything they need in one place - You care about the products you support and about the customers who buy them - You spot patterns — repeated complaints, shipping issues, subscription friction — and flag them before they scale Benefits - Up to $5 - 100% remote work - Full-time role To apply Ensure your LinkedIn profile and resume are up-to-date and comprehensive (submit a comprehensive resume in English, PDF format), and complete the assessment in this link: Assessment Link . We hire for the long haul, so a steady track record of staying and growing always moves you up our list. By applying, you consent to being contacted via the contact information provided in your application for recruitment purposes only. Because of the volume of applications we receive, we're only able to follow up directly with candidates whose experience closely matches this role. If you don't hear from us within 10 days, please know we genuinely appreciate your interest—and we'd welcome your application to future openings that may be a stronger fit. Thank you for considering Remote Raven, and all the best in your search. A note on scheduling: initial interviews run in US Mountain Standard Time (MST) within a 3:00 AM – 1:00 PM MST window. We know that takes flexibility around the time difference, and we genuinely appreciate it.

Role Description - Atender clientes por webchat e telefone, inclusive em atendimentos simultâneos, e realizar ligações quando necessário. - Orientar sobre o sistema da empresa, executar verificações, testes, simulações e acessos remotos autorizados. - Registrar e acompanhar atendimentos no sistema de controle de chamados e consultar a base de conhecimento interna. - Atuar conforme SLAs e participar de reuniões, treinamentos e feedbacks. Qualifications - Ensino Médio Completo - Experiência na função - Cursos em Informática ou Tecnologia são diferenciais. Benefits - Auxílio Home Office R$ 150,00 - Academia e bem-estar - Odontológico - Day off - Subsídio para cursos e livros Company Description

Role Description Victor 12 is hiring a Learning Management System (LMS) Administrative and Customer Support Specialist to support an ongoing prime contract with the Veterans Benefits Administration (VBA) based in Orlando, Florida. This position is a remote/work-from-home opportunity and requires the ability to work East Coast hours between approximately 7:30–9 AM ET and approximately 4–5:30 PM ET. The LMS Administrative and Customer Support Specialist provides general administrative and technical support for the SuccessFactors Talent Management System (TMS) LMS platform for VBA. This high-visibility, high-operational tempo, customer-facing position requires professional experience and maturity in collaborating with customers, learners, managers, and executives. The successful candidate is expected to: - Report to Project Manager and/or Team Lead(s) and perform daily LMS administrative functions in service of customer requirements. - Maintain proficiency of LMS features and capabilities. - Provide extensive help desk support in association with customer’s employee training initiatives. - Utilize and maintain data in associated systems and databases. - Administer “proof-of-concept” scenarios in LMS test environment to ensure successful execution prior to customer deployment. - Evaluate and recommend improvements to LMS and support processes to enhance user experience and better serve customer objectives/requirements. - Understand the process flow of the organization's technical infrastructure, including various LMS platforms (e.g., Moodle, SuccessFactors). - Maintain documentation (e.g., job aids, standard operating procedures). Qualifications - Bachelor’s degree in a related field and 3 years of experience OR associate degree in a related field and 5 years of related experience. - 2+ years of experience as an active LMS Administrator. - Proficiency in using and administering LMS software (e.g., Adobe Learning Manager [ALM], Cornerstone OnDemand, Saba, SuccessFactors) within a medium- to large-size corporate environment. - Proficiency with MS Office 365 (i.e., advanced Excel and Word skills). - Customer-centric mindset, analytical thinking, and problem-solving skills to effectively address and resolve user concerns. - Strong interpersonal skills and the ability to communicate effectively with multiple stakeholders. - Exceptional organizational skills to effectively manage multiple tasks and prioritize responsibilities. - Attention to detail to ensure accurate data entry and reporting. - Excellent written and verbal communication skills with a solid understanding of standard English grammar and usage. - Willingness to work remotely during core business hours. - Capability to work collaboratively with others, as well as independently. - Successful background check and drug screen. - Background investigation, including FBI fingerprint check, and “identity-proofed” identification through authentication of two forms of government-issued identification. - Authorization to work for ANY employer in the United States. Requirements - Foreign university transcripts must meet accreditation standards by one of two national associations of credential evaluation services designated by the U.S. Office of Personnel Management (OPM) and the U.S. Department of Education: National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators (AICE). Accreditation equivalency must be submitted at the time of application. - NOTE: Acceptable forms of identification are listed here: Identity Verification Matrix . - Victor 12 is unable to sponsor or assume sponsorship of an employment visa. Benefits - Paid time off starting at 15 days per year plus 12 paid holidays. - 401(k) with 5% Company Match. - 100% paid Vision options. - 100% paid Dental options. - Flexible Spending Account. - Dependent Day Care FSA. - Health Spending Account. - Significant contribution towards medical insurance. - Basic Life Insurance. - Long-term Disability. - Short-term Disability. - Employee Service Center. - Employee Assistance Program. - PEO Discount Programs. - Tuition Reimbursement. - Other Voluntary Benefits: supplemental insurance, pet insurance and others. - Monthly Internet Stipend. Company Description Victor 12 is a growing, and award-winning successful Federal Government contractor. Victor 12 is proud to be named a Top Workplace in Orlando, FL, a six-time Inc. 5000 honoree, and ranked 20th on the Orlando Business Journal’s Fast 50. Victor12, Inc is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. If you are a qualified disabled veteran or individual with a disability and need a reasonable accommodation to use or access our online system, please contact 407-612-6011 and leave a detailed message including name, contact info and position title. This is a non-management position. This is a funded positions position.

Role Description Wir sind auf der Suche nach einer/einem Freelancer*in im Bereich Kundenbetreuung für administrative und telefonische Aufgabenfelder. - Bearbeitung von Kundenmails via Ticketsystem - Pflege und Nachverfolgung von Bestandskunden - Telefonischer Support - Bearbeitung von Kundenakten Qualifications - Deutsch als Muttersprache - PC Kenntnisse (Basis) - vollausgestattetes Home-Office Büro (Tisch, Stuhl, Internet, Laptop oder PC, Headset mit Noise-Cancelling) - Motivation und Leistungsbereitschaft - leistungsstarke Internetverbindung Benefits - attraktives monatliches Gehalt (1.200,00€) - 100% Home Office - Arbeitszeiten zwischen 08:00 - 17:00 Uhr (deutsche Uhrzeit) - maximal 40h von MO-FR (Wochende FREI) - 20 Urlaubstage + alle deutschen Feiertage frei - regelmäßige Coachings in verschiedenen Bereichen Company Description Mit smartkündigen können Sie digital, mithilfe von vorformulierten und anwaltlich geprüften Schreiben, Ihre Verträge innerhalb von 2 Minuten kündigen. Unser Service ist zu 100% kostenlos. Außerdem haben Sie die Möglichkeit, Ihre Verträge von unseren Vertragsmanagern online verwalten zu lassen. So sparen Sie sich den Papierkram.