Role Description Victor 12 is hiring a Learning Management System (LMS) Administrative and Customer Support Specialist to support an ongoing prime contract with the Veterans Benefits Administration (VBA) based in Orlando, Florida. This position is a remote/work-from-home opportunity and requires the ability to work East Coast hours between approximately 7:30–9 AM ET and approximately 4–5:30 PM ET. The LMS Administrative and Customer Support Specialist provides general administrative and technical support for the SuccessFactors Talent Management System (TMS) LMS platform for VBA. This high-visibility, high-operational tempo, customer-facing position requires professional experience and maturity in collaborating with customers, learners, managers, and executives. The successful candidate is expected to: - Report to Project Manager and/or Team Lead(s) and perform daily LMS administrative functions in service of customer requirements. - Maintain proficiency of LMS features and capabilities. - Provide extensive help desk support in association with customer’s employee training initiatives. - Utilize and maintain data in associated systems and databases. - Administer “proof-of-concept” scenarios in LMS test environment to ensure successful execution prior to customer deployment. - Evaluate and recommend improvements to LMS and support processes to enhance user experience and better serve customer objectives/requirements. - Understand the process flow of the organization's technical infrastructure, including various LMS platforms (e.g., Moodle, SuccessFactors). - Maintain documentation (e.g., job aids, standard operating procedures). Qualifications - Bachelor’s degree in a related field and 3 years of experience OR associate degree in a related field and 5 years of related experience. - 2+ years of experience as an active LMS Administrator. - Proficiency in using and administering LMS software (e.g., Adobe Learning Manager [ALM], Cornerstone OnDemand, Saba, SuccessFactors) within a medium- to large-size corporate environment. - Proficiency with MS Office 365 (i.e., advanced Excel and Word skills). - Customer-centric mindset, analytical thinking, and problem-solving skills to effectively address and resolve user concerns. - Strong interpersonal skills and the ability to communicate effectively with multiple stakeholders. - Exceptional organizational skills to effectively manage multiple tasks and prioritize responsibilities. - Attention to detail to ensure accurate data entry and reporting. - Excellent written and verbal communication skills with a solid understanding of standard English grammar and usage. - Willingness to work remotely during core business hours. - Capability to work collaboratively with others, as well as independently. - Successful background check and drug screen. - Background investigation, including FBI fingerprint check, and “identity-proofed” identification through authentication of two forms of government-issued identification. - Authorization to work for ANY employer in the United States. Requirements - Foreign university transcripts must meet accreditation standards by one of two national associations of credential evaluation services designated by the U.S. Office of Personnel Management (OPM) and the U.S. Department of Education: National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators (AICE). Accreditation equivalency must be submitted at the time of application. - NOTE: Acceptable forms of identification are listed here: Identity Verification Matrix . - Victor 12 is unable to sponsor or assume sponsorship of an employment visa. Benefits - Paid time off starting at 15 days per year plus 12 paid holidays. - 401(k) with 5% Company Match. - 100% paid Vision options. - 100% paid Dental options. - Flexible Spending Account. - Dependent Day Care FSA. - Health Spending Account. - Significant contribution towards medical insurance. - Basic Life Insurance. - Long-term Disability. - Short-term Disability. - Employee Service Center. - Employee Assistance Program. - PEO Discount Programs. - Tuition Reimbursement. - Other Voluntary Benefits: supplemental insurance, pet insurance and others. - Monthly Internet Stipend. Company Description Victor 12 is a growing, and award-winning successful Federal Government contractor. Victor 12 is proud to be named a Top Workplace in Orlando, FL, a six-time Inc. 5000 honoree, and ranked 20th on the Orlando Business Journal’s Fast 50. Victor12, Inc is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. If you are a qualified disabled veteran or individual with a disability and need a reasonable accommodation to use or access our online system, please contact 407-612-6011 and leave a detailed message including name, contact info and position title. This is a non-management position. This is a funded positions position.

Role Description Wir sind auf der Suche nach einer/einem Freelancer*in im Bereich Kundenbetreuung für administrative und telefonische Aufgabenfelder. - Bearbeitung von Kundenmails via Ticketsystem - Pflege und Nachverfolgung von Bestandskunden - Telefonischer Support - Bearbeitung von Kundenakten Qualifications - Deutsch als Muttersprache - PC Kenntnisse (Basis) - vollausgestattetes Home-Office Büro (Tisch, Stuhl, Internet, Laptop oder PC, Headset mit Noise-Cancelling) - Motivation und Leistungsbereitschaft - leistungsstarke Internetverbindung Benefits - attraktives monatliches Gehalt (1.200,00€) - 100% Home Office - Arbeitszeiten zwischen 08:00 - 17:00 Uhr (deutsche Uhrzeit) - maximal 40h von MO-FR (Wochende FREI) - 20 Urlaubstage + alle deutschen Feiertage frei - regelmäßige Coachings in verschiedenen Bereichen Company Description Mit smartkündigen können Sie digital, mithilfe von vorformulierten und anwaltlich geprüften Schreiben, Ihre Verträge innerhalb von 2 Minuten kündigen. Unser Service ist zu 100% kostenlos. Außerdem haben Sie die Möglichkeit, Ihre Verträge von unseren Vertragsmanagern online verwalten zu lassen. So sparen Sie sich den Papierkram.

Role Description Wir sind auf der Suche nach einer/einem Freelancer*in im Bereich Kundenbetreuung für administrative und telefonische Aufgabenfelder. - Bearbeitung von Kundenmails via Ticketsystem - Pflege und Nachverfolgung von Bestandskunden - Telefonischer Support - Bearbeitung von Kundenakten Qualifications - Deutsch als Muttersprache - PC Kenntnisse (Basis) - vollausgestattetes Home-Office Büro (Tisch, Stuhl, Internet, Laptop oder PC, Headset mit Noise-Cancelling) - Motivation und Leistungsbereitschaft - leistungsstarke Internetverbindung Benefits - attraktives monatliches Gehalt (1.200,00€) - 100% Home Office - Arbeitszeiten zwischen 08:00 - 17:00 Uhr (deutsche Uhrzeit) - maximal 40h von MO-FR (Wochende FREI) - 20 Urlaubstage + alle deutschen Feiertage frei - regelmäßige Coachings in verschiedenen Bereichen

Role Description Wir sind auf der Suche nach einer/einem Freelancer*in im Bereich Kundenbetreuung für administrative und telefonische Aufgabenfelder. - Bearbeitung von Kundenmails via Ticketsystem - Pflege und Nachverfolgung von Bestandskunden - Telefonischer Support - Bearbeitung von Kundenakten Qualifications - Deutsch als Muttersprache - PC Kenntnisse (Basis) - vollausgestattetes Home-Office Büro (Tisch, Stuhl, Internet, Laptop oder PC, Headset mit Noise-Cancelling) - Motivation und Leistungsbereitschaft - leistungsstarke Internetverbindung Benefits - attraktives monatliches Gehalt (1.200,00€) - 100% Home Office - Arbeitszeiten zwischen 08:00 - 17:00 Uhr (deutsche Uhrzeit) - maximal 40h von MO-FR (Wochende FREI) - 20 Urlaubstage + alle deutschen Feiertage frei - regelmäßige Coachings in verschiedenen Bereichen Company Description Mit smartkündigen können Sie digital, mithilfe von vorformulierten und anwaltlich geprüften Schreiben, Ihre Verträge innerhalb von 2 Minuten kündigen. Unser Service ist zu 100% kostenlos. Außerdem haben Sie die Möglichkeit, Ihre Verträge von unseren Vertragsmanagern online verwalten zu lassen. So sparen Sie sich den Papierkram.