• Act as the primary point of contact for client-facing teams within Remote on all onboarding-related topics, providing expertise on compliant global onboarding practices • Manage onboarding processes for enterprise-level clients that require tailored workflows or high-touch support, guiding them through internal processes and serving as their main contact within the onboarding team • Execute and evaluate employee onboardings to improve service quality and communication, ensuring alignment with customer experience best practices • Manage service delivery for onboarding operations, responding to customers and employees directly via the Help Desk or partnering with the Customer Care team when needed • Provide support to companies and employees on all onboarding-related questions and issues • Collaborate closely with Customer Operations, Customer Care, Customer Experience, and Sales teams to deliver best-in-class client support and meet strict service level agreements • Maintain an up-to-date knowledge base, documentation, and FAQs for onboarding operations, especially for use by go-to-market teams • Partner with other operational teams, including Mobility, Lifecycle, Benefits, and Payroll, to deliver a seamless experience for clients and employees • Continuously gather feedback from customers and employees to identify opportunities to improve the onboarding experience

• Drive Vertical Focused Digital Services Sales. • In close partnership with a Vertical Industry Sales Leader, and Industry SME - and the broader sales team - formulate and execute a vertically aligned technical sales strategy to exceed revenue objectives through the adoption of Presidio Digital services - application modernization, application development, artificial intelligence (AI/GenAI), and data platforms and modernization – and related vertical offerings and accelerators. • In close partnership with a Vertical Industry Sales Leader, establish, co-lead, and continuously refine shared guidelines and practices for opportunity onboarding and prioritization, team cadences, pursuit management, and account planning. • Be accountable and drive accountability for the PreSales and Vertical team shared guidelines and practices. • Actively and periodically mentor, coach, and enable team members. • Drive period cadences with team members to provide feedback and receive feedback. • Execute professional growth and career development initiatives for team members. • Provide timely feedback to leadership on staff and opportunities. • Lead the execution and resolution of human resources and compensation related activities for the team members. • Proactively recruit candidates for all roles and drive individualized retention and reward strategies for staff. • Activity participate in client account related activities that establish the Solution Architect as a trusted advisor internally and with clients. • Serve as the technical leadership liaison to strategic accounts in a vertical. • Lead strategic and select opportunities in application modernization, application development, artificial intelligence (AI) and data estates to achieve solution win of Presidio services solutions. • Identify customer stakeholders and their individual success criteria and needs. • Create and lead technical solution approaches and next steps aligned to customer stakeholders. • Align, vet and coordinate Presidio technical resources as needed. • Engage Manager/VP/Director/C-Suite level at clients directly. • Be the point of contact for opportunity escalations. • Maintain a high level of technical excellence and evangelism across multiple relevant solution architecture, product areas, and industry. • Lead the curation and delivery of relevant technical knowledge, presentations, and conversations at all client levels and customer related events. • Actively participate in technical champion programs and communities. • Attain certifications when appropriate. • Learn, discuss and present new and emerging relevant topics. • Proactively drive discovery and understanding of customer IT current state, goals, outcomes, and initiatives across Business, Technical, Operational, and Financial facets. • Research industry trends and topics and develop discovery approaches. • Develop and lead workshops to drive relevant discovery. • Document customer current state to assist customer and sales teams target future state architectures and roadmaps. • Actively participate as a leadership liaison between customers, sales and delivery resources to ensure customer success. • Lead the collaboration with delivery engineering leadership on driving quality and properly risk managed solutions and staffing for customer proposals. • Serve as point of contact to delivery engineering leadership for solution scoping escalation for the Principal Architects on the team. • Engage Presidio team members, activity participate in team activities, and contribute on collaboration tools to drive an open, positive, inclusive, resilient, change-orientated team culture. • Develop working relationships with vendor partner teams and peers, prioritizing the hyper-scaler cloud solutions and relevant ecosystems. • Actively plan and execute growth and career development activities for the role and your team. • Seek and collaborate with key stakeholders on improvements to presales processes and GTM.

Role Description Du willst dich vom ersten Tag an in einem tollen Team vollwertig einbringen? Du arbeitest organisiert, kommunizierst empathisch und bist begeistert von moderner Technologie? Bei uns lernst du alles rund um das Thema Client Relations von einem A-Player-Team und sammelst Berufserfahrung in einem der Top-IT-Unternehmen Deutschlands. Bitte beachte: Diese Position setzt fließende Deutsch- und Englischkenntnisse voraus. Qualifications - Genauigkeit: Mit deiner sorgfältigen Arbeitsweise stichst du heraus. - Kommunikationsfähigkeit: Du hast sehr gute schriftliche und mündliche Ausdrucksfähigkeiten und kannst mit unseren Kunden empathisch und lösungsorientiert kommunizieren. - Analytisches Denken: Du kannst Daten und Excel-Listen auswerten und interpretieren. - Eigenständigkeit: Du gehst Aufgaben selbständig und zuverlässig an und behältst den Überblick über deine Ziele und Deadlines. Außerdem hast du Spaß daran, dich in verschiedene Aufgaben einzuarbeiten. - Technische Affinität: Du liebst moderne Technologie und arbeitest dich schnell in neue digitale Tools ein. Grundkenntnisse in Excel und Office-Anwendungen bringst du bereits mit. Requirements - Dieser Job ist NICHT für dich geeignet, wenn du kein immatrikulierter Student bist. - Wenn dein Wohnsitz nicht in Deutschland ist. - Wenn du dazu neigst, Dinge zu übersehen und nicht detailorientiert arbeitest. - Wenn du dich mit der Planung und Priorisierung deiner Aufgaben schwertust. - Wenn du nicht mit moderner Software arbeiten willst. - Wenn du nicht gern mit anderen kommunizierst. - Wenn du nicht den Anspruch hast, dein Wissen laufend auszubauen. - Wenn du dich nicht mit unseren Werten identifizierst. Benefits - 100 % Remote: Arbeite dauerhaft von zu Hause aus. Alles, was du brauchst, ist eine stabile Internetverbindung. - Arbeite bis zu 170 Tage im Jahr aus dem EU-Ausland! (Weitere Länder nach Absprache möglich). - Nutze bis zu 3 Tage pro Woche die Coworking-Spaces unseres Partners. - Wir bieten dir 24 Urlaubstage im Jahr (auf Basis einer 5-Tage-Woche). - Keine starren Entwicklungspläne: Deine Weiterentwicklung richtet sich individuell nach deinen Stärken. - Flache Hierarchien und kurze Entscheidungswege: Die Stabilität eines extrem erfolgreichen deutschen Hightech-Unternehmens. - Unsere Founder sind Teil unseres Teams: wir agieren ohne externe Investoren. - Selbstbestimmte, ergebnisorientierte Teams: Unternehmenskultur, die auf Eigenverantwortung und direktes Feedback setzt. - Du erhältst von uns modernes Equipment für deine Arbeit. - Internationale, kollaborative Kultur: Arbeite mit einem internationalen Team aus engagierten, klugen Köpfen zusammen. - Echte menschliche Verbindung: Erlebe spektakuläre Team-Events in ganz Europa. - Ownership vom ersten Tag an: Werde ein wichtiger Teil eines A-Player-Teams. - Team Lunches mit Lieferando-Guthaben. - Eigenverantwortliche Aufgabenbereiche und direkte Einbindung von Tag 1 an. - Planbare Stundenanzahl und abgestimmte Arbeitszeiten, die sich mit deinem Studium vereinbaren lassen. - Attraktiver Stundenlohn in Höhe von 17 € brutto.

• Partner with clients and internal stakeholders to successfully deliver implementation and onboarding projects • Support the configuration and setup of SeatGeek products and features, ensuring successful project delivery • Assist with project planning, requirements gathering, testing, launch preparation, and change management activities • Build strong relationships with client stakeholders and serve as a trusted advisor throughout onboarding • Support client go-lives and onboarding milestones, including occasional onsite assistance as needed • Work closely with clients in steady state to ensure smooth day-to-day ticketing operations and successful use of SeatGeek products • Facilitate ticketing launches and operational initiatives, including season ticket renewals, relocations, schedule releases, pre-sales, on-sales, playoffs, deposits, packages, plans, and standalone events across sports and entertainment events • Assist with software configuration and maintenance, including event setup, access control, tax and fee configuration, payment settings, reporting requirements, online offers, and distribution partner integrations • Provide consultative guidance on product capabilities, operational best practices, and new feature adoption • Conduct regular client check-ins to understand evolving business needs and identify opportunities for improvement • Collaborate with Client Success, Product, Support and other cross-functional teams to deliver exceptional outcomes for clients • Contribute to process improvement initiatives that drive efficiency, scalability, and client satisfaction