• Responsible for scheduling, cancelling, rescheduling and registering of outpatient visits and procedures for multiple ambulatory clinics. • Collecting all necessary information for schedule and registration preparation. • Obtain and verify patient guarantor information a minimum of once a year to ensure that the patient record is up-to-date. • Schedule and register patients/customers based on scheduling guidelines and medical appropriateness within the appropriate clinic. • Obtain and collect all necessary information from the patient/customer to schedule and register the patient for an appointment. • Identify and communicate need for scheduling modifications and development. • Notify appropriate personnel of any scheduling change due to patient cancellation in a timely fashion. • Receive and respond to patient and staff needs and complaints appropriately within the realm of the “patient care” environment, involving department supervisors and patient representatives as needed. • Consult with referring physician’s office to ensure written and/or electronic orders exist and obtain them as needed. • Verify upon receiving for completeness of the written orders and notes. • Make documentation that outside orders are requested. • Complete Workques as needed in a timely fashion along with daily tasks according to the scheduling area working in. • Respond to all patient communication in a timely manner. • Escalate any immediate needs to the appropriate area of responsibility.

• Complete the schedule for all clients, including ABA line therapy, ABA supervision, ABA family guidance, OT services, and SLP services (as applicable) • Create and maintain staff schedules • See scheduler job aid for full details and responsibilities • Serves as the systems expert for Measure and field questions related to the systems • Monitors client authorizations in collaboration with the clinical team

• Become a subject matter expert in QGenda software to optimize its use and functionality. • Coordinate daily and long-term physician scheduling for designated practices. • Manage requests and swaps submitted by radiologists in a timely and organized manner. • Ensure appropriate skill sets and coverage are available to meet daily service requirements. • Update and maintain scheduling rules to maximize automation and efficiency. • Maintain a repository of scheduling rules for consistency and continuity. • Provide schedule access to all relevant internal and external stakeholders. • Manage additions and removals of radiologists from schedules as staffing changes occur. • Communicate schedule changes promptly and clearly to radiologists and clients. • Conduct training sessions and develop communications to ensure effective use of QGenda for scheduling, shift coverage, conference attendance, and duty assignments. • Generate reports to ensure equitable distribution of shifts and responsibilities among radiologists. • Provide regular and responsive communication regarding scheduling matters, changes, and updates. • Prepare monthly reporting for each physician, including shifts worked, shifts off, extra shifts, additional compensation, and comp day accruals, as well as ad hoc reports as needed. • Collaborate regularly with practice management to align on staffing needs, operational changes, and long-term goals. • Produce monthly payroll reports to support accurate physician compensation.

• Acts as a subject matter resource for internal and external scheduling users, patients, and providers • Assists team by handling more complex scheduling issues, specialized scheduling scenarios, and mentor phone lines • In manager’s or supervisor’s absence, assists in the investigation of safety events/scheduling issues and provides service recovery as a point person for escalation • Serves as a trainer/preceptor for new hires • Serves as a department resource for testing and training new or improved technology systems and processes • Participates in special project assignments, may collect or compile data, may pilot new workflows or processes • Collaborates with Supervisors and Workforce Management Coordinators to assist in real time floor management and assignment of resources • May participate in team member payroll activity • Brings attendance patterns to the attention of the supervisor