• Acts as a subject matter resource for internal and external scheduling users, patients, and providers • Assists team by handling more complex scheduling issues, specialized scheduling scenarios, and mentor phone lines • In manager’s or supervisor’s absence, assists in the investigation of safety events/scheduling issues and provides service recovery as a point person for escalation • Serves as a trainer/preceptor for new hires • Serves as a department resource for testing and training new or improved technology systems and processes • Participates in special project assignments, may collect or compile data, may pilot new workflows or processes • Collaborates with Supervisors and Workforce Management Coordinators to assist in real time floor management and assignment of resources • May participate in team member payroll activity • Brings attendance patterns to the attention of the supervisor

• Schedule, reschedule, and cancel patient appointments, including follow-ups and diagnostic tests. • Coordinate with physicians, nurses, and other healthcare professionals to optimize scheduling and resource allocation. • Communicate effectively with patients via phone, email, or in person to confirm appointments and provide the necessary information. • Verify and update patient information, including insurance details and contact information, during the scheduling process.

• Schedules medical appointments through coordination of patients, providers, locations, payers, etc. • Receives and initiates calls to and from patients, providers, outside provider offices, while following established scheduling procedures and protocols. • Appropriately schedules appointments, tests and/or procedures, leveraging the electronic health record (EHR) scheduling software. • Promptly answers incoming calls in a professional manner and scheduling of patient appointments. • Obtains patient demographics with accuracy to include but not limited to patient address information, telephone number and insurance information from the patient. • Manages electronic requests through drop box and patient portals to schedule appointments. • Distributes faxes helps manage needed requests. • Role models the principles of a Just Culture and Organizational Values. • Must be HIPAA compliant

• Lead a team of project/outage schedulers to deliver services to the Projects/Outage Upgrade teams as a COE, across Generator and/or Steam Value Streams for Nuclear, Fossil and Industrial segments, globally • Design, govern and continuously improve the enterprise level scheduling architecture • Own and orchestrate the integrated, capacity-constrained master schedule for Steam Services Upgrades, ensuring reliable start and finish dates across commercial, engineering, manufacturing, sourcing, supply chain, logistics, repairs and field service • Ensure timely availability of GEV and supplier-delivered equipment while aligning with customer commitments and segment-specific regulatory expectations • Actively participate in the definition of the scheduling standards as a member of the S&OE governance team • Make schedule performance measurable, transparent and predictive • Embed risk and probabilistic thinking into scheduling • Lead the team of schedulers including third party services and contribute to the building of a scheduling talent system incl competency frameworks (S&OE governance) • Translate schedule data into business insights required to take the right decisions in the S&OE framework • Develop and maintain the upgrades master schedule with all defined scheduling points aligned with contractual commitments • Work with the resource owner to balance load vs. demonstrated capacity for critical resource pools • Identify schedule risks and conflicts across concurrent projects in the portfolio and lead recovery planning, develop risk and scenario planning for potential conflicts • Enforce schedule discipline, time fences (frozen/slushy zones), and change governance within the Integrated Master Schedule (IMS) process • Provide a single, trusted integrated upgrades schedule for leadership and cross-functional teams • Integrate with existing Upgrades tools and relevant dashboards • Validate scheduling point variability and create/manage buffers • Provide clear visibility of risks of equipment availability to the IMS and PMO • Operationalize the S&OE process and prepare formal pre-read and agenda for upgrades S&OE executive weekly meeting • Define change classes (A/B/C) with approval thresholds and who can approve within each time fence (frozen/slushy zones) • Interface and govern linkage with S&OP and DM, including change approval mechanics and demand/supply synchronization.