• Schedule, reschedule, and cancel patient appointments, including follow-ups and diagnostic tests. • Coordinate with physicians, nurses, and other healthcare professionals to optimize scheduling and resource allocation. • Communicate effectively with patients via phone, email, or in person to confirm appointments and provide the necessary information. • Verify and update patient information, including insurance details and contact information, during the scheduling process.

• Schedules medical appointments through coordination of patients, providers, locations, payers, etc. • Receives and initiates calls to and from patients, providers, outside provider offices, while following established scheduling procedures and protocols. • Appropriately schedules appointments, tests and/or procedures, leveraging the electronic health record (EHR) scheduling software. • Promptly answers incoming calls in a professional manner and scheduling of patient appointments. • Obtains patient demographics with accuracy to include but not limited to patient address information, telephone number and insurance information from the patient. • Manages electronic requests through drop box and patient portals to schedule appointments. • Distributes faxes helps manage needed requests. • Role models the principles of a Just Culture and Organizational Values. • Must be HIPAA compliant

• Lead a team of project/outage schedulers to deliver services to the Projects/Outage Upgrade teams as a COE, across Generator and/or Steam Value Streams for Nuclear, Fossil and Industrial segments, globally. • Design, govern and continuously improve the enterprise level scheduling architecture. • Own and orchestrate the integrated, capacity-constrained master schedule for Steam Services Upgrades, ensuring reliable start and finish dates across commercial, engineering, manufacturing, sourcing, supply chain, logistics, repairs and field service. • Ensure timely availability of GEV and supplier-delivered equipment while aligning with customer commitments and segment-specific regulatory expectations. • Actively participate in the definition of the scheduling standards as a member of the S&OE governance team. • Make schedule performance measurable, transparent and predictive. • Embed risk and probabilistic thinking into scheduling. • Lead the team of schedulers including third party services and contribute to the building of a scheduling talent system incl competency frameworks (S&OE governance). • Translate schedule data into business insights required to take the right decisions in the S&OE framework. • Develop and maintain the upgrades master schedule with all defined scheduling points aligned with contractual commitments. • Work with the resource owner to balance load vs. demonstrated capacity for critical resource pools. • Identify schedule risks and conflicts across concurrent projects in the portfolio and lead recovery planning, develop risk and scenario planning for potential conflicts. • Enforce schedule discipline, time fences (frozen/slushy zones), and change governance within the Integrated Master Schedule (IMS) process. • Provide a single, trusted integrated upgrades schedule for leadership and cross-functional teams. • Integrate with existing Upgrades tools and relevant dashboards. • Validate scheduling point variability and create/manage buffers. • Provide clear visibility of risks of equipment availability to the IMS and PMO. • Operationalize the S&OE process and prepare formal pre-read and agenda for upgrades S&OE executive weekly meeting. • Define change classes (A/B/C) with approval thresholds and who can approve within each time fence (frozen/slushy zones). • Interface and govern linkage with S&OP and DM, including change approval mechanics and demand/supply synchronization.

Role Description The Master Scheduler 3 creates and maintains provider schedule templates for all clinics and ancillary services with a goal of maximizing access to providers, balancing patient volumes, and reducing wait times. The incumbent must maintain in-depth knowledge of operational and patient flow for all managed specialties and optimize access to care. - Builds and manages provider schedule templates. - Manages scheduling application set up, including creating, updating, and removing templates as needed. - Monitors cancellations of physician clinic schedules and follows up with the assigned scheduling provider. - Manages daily schedule changes to ensure patients are rescheduled efficiently and timely. - Performs quality checks on assigned facility schedules and reports any under-booking or overbooking to management. - Develops and monitors reports on patient volumes, providing metrics to the department leadership to support decision-making. - Monitors and manages requests received from assigned phone lines, email boxes, and software applications used and assures requests are handled in a timely manner. - Communicates any issues to management and actively participates in any corrective activities. - Provides training and guidance to lower-level schedulers. - Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. Qualifications - High School Diploma or equivalent - Minimum 5 years of relevant experience required - Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands. - Teamwork: Ability to work collaboratively with others and contribute to a team environment. - Technical Proficiency: Skilled in using office software, technology, and relevant computer applications. - Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders. - Any relevant education, certifications and/or work experience may be considered. Benefits - Competitive salaries - Comprehensive benefits package including medical, dental, tuition remission and more. Company Description UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Job Status Full time Employee Type Staff