Weflow's Revenue AI Platform automates Salesforce data capture and provides full visibility into deal, pipeline, and forecast health. Get each product standalone or save with bundles: Activity Capture Conversation Intelligence Deal Intelligence Forecasting & Analytics 200+ fast-growing companies like BenchSci, Autorabit, IDnow, and Blockaid use Weflow to improve team productivity, deal execution, and revenue predictability. Backed by Gradient Ventures and Cherry Ventures.
Customer Success Manager
Location
United States + 1 moreAll locations: United States | Canada
Posted
6 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Customer Success Manager
Weflow
Role Description As our Senior Customer Success Manager, you'll own a portfolio of our most important accounts, driving adoption, retention, and expansion. You'll be one of the first hires shaping how we do Customer Success, with real ownership over both the playbook and your commercial results. - Work closely with late-stage prospects and existing customers, helping them create fast and impactful value with Weflow. - Own retention and expansion across your book, turning strong onboarding and deep adoption into renewals and growth. - Ensure seamless onboarding, adoption, retention, and revenue expansion. - Build our Customer Success function from scratch. - Develop a strong network across the RevOps and Sales community globally. Qualifications - 2-5+ years in Revenue Operations, Salesforce Administration, Customer Success or Solutions Engineering. - Strong technical acumen with experience in CRM systems (Salesforce), data integrations, and working with RevOps teams. - Experience in Revenue Operations and/or as a Salesforce admin is a plus. - Experience leading implementation teams for highly complex products is a plus. - Experience or deep knowledge of Salesforce data capture, pipeline management, and forecasting is a plus. - Proven track record of those metrics and urgency around onboarding and implementations. - Curiosity and ability to implement AI to optimize processes within your department. - Data-driven decision-making mindset, translating insights into actionable strategies. - Strong cross-functional collaboration skills, working with Sales, Product, and Marketing to create a customer-first culture. - Exceptional executive communication and stakeholder management skills. Requirements - 2-5+ years in Revenue Operations, Salesforce Administration, Customer Success or Solutions Engineering. - Strong technical acumen with experience in CRM systems (Salesforce), data integrations, and working with RevOps teams. - Experience in Revenue Operations and/or as a Salesforce admin is a plus. - Experience leading implementation teams for highly complex products is a plus. - Experience or deep knowledge of Salesforce data capture, pipeline management, and forecasting is a plus. - Proven track record of those metrics and urgency around onboarding and implementations. - Curiosity and ability to implement AI to optimize processes within your department. - Data-driven decision-making mindset, translating insights into actionable strategies. - Strong cross-functional collaboration skills, working with Sales, Product, and Marketing to create a customer-first culture. - Exceptional executive communication and stakeholder management skills. Benefits - Revenue-generating role, closely collaborating with the founders of Weflow. - Competitive compensation, including performance-based incentives and equity. - Opportunity to work closely with experienced RevOps & GTM leaders in high-growth companies across the entire Weflow customer base. - High-impact position in a customer-, and velocity-driven culture. - Flexible PTO, competitive compensation and equity. - Great internal and external exposure to best-in-class businesses at the forefront of modern AI-driven revenue platforms. Company Description Weflow's Revenue AI Platform automates Salesforce data capture and provides full visibility into deal, pipeline, and forecast health. - Get each product standalone or save with bundles: - Activity Capture - Conversation Intelligence - Deal Intelligence - Forecasting & Analytics - 200+ fast-growing companies like BenchSci, Autorabit, IDnow, and Blockaid use Weflow to improve team productivity, deal execution, and revenue predictability. - Backed by Gradient Ventures and Cherry Ventures.
Related Guides
Related Categories
Related Job Pages
More Manager Jobs
Contract Manager
EricssonWe create limitless connectivity to improve lives, redefine business and pioneer a sustainable future. #ImaginePossible
Join our Team Your Profile We are looking for a contract-focused professional with strong business understanding, regional collaboration capability, and the potential to grow into a broader commercial leadership role. The ideal candidate is structured, proactive, willing to learn, comfortable working across cultures and functions, and able to translate governance requirements into practical business support. Role Priority: Contract management is the primary focus, with regional MNEA responsibilities to support market-area governance, transformation, and cross-CU collaboration. Commercial capability is expected as a growth area, enabling the candidate to contribute to deal shaping and business decision-making over time. Role Purpose: The role is responsible for strengthening commercial and contract management excellence across MNEA, with contract governance as the core priority. The position will support end-to-end contract lifecycle activities, contribute to commercial proposal development, and represent the Market Area in process, digitalization, and transformation initiatives. The role also provides flexible backup support to Customer Units when needed and is expected to grow broader commercial competence over time. Career Level: This is a mid- to senior-level individual contributor role in commercial and contract management. We are looking for someone with solid experience in contract management and regional stakeholder management, combined with strong learning agility and a growth mindset. The role is suitable for high-potential talent who are ready to take on broader commercial responsibilities over time. Key Responsibilities 1. Contract Management & Governance - Support end-to-end contract lifecycle management, from opportunity support and proposal review through execution, governance, and closure. - Provide practical contract guidance, based on company strategy, aligning with BA contract management whenever needed,to sales and delivery teams, ensuring appropriate risk awareness and governance discipline - Review and support commercial terms and conditions in collaboration with Legal, Finance, Sales, Business Area and Domains stakeholders. - Drive consistency, standardization, and simplification in contract processes, templates, and ways of working. - Maintain strong contract documentation, follow-up discipline, and compliance with internal policies and approval frameworks. 2. Regional MNEA Support & Cross-CU Collaboration - Represent MNEA Commercial & Ops Excellence in selected contract, commercial, and process-related initiatives. - Support Market Area alignment with Business Area and global functions on contract governance, operating model, and transformation topics. - Provide backup support to Customer Units when needed, especially on contract review, governance follow-up, and commercial coordination. - Build strong working relationships across countries, Customer Units, and functions to enable practical execution. - Contribute to regional consistency while respecting local business needs and customer context. 3. Commercial Contribution & Business Acumen - Contribute to commercial proposal development by providing contract insight, risk awareness, and business-oriented recommendations. - Support deal reviews, approval preparation, and risk-return discussions with relevant stakeholders. - Develop understanding of pricing, financial impact and commercial risk management, enabling the contractual terms contribute in comprehensive business proposals/execution - Connect contractual positions with business objectives to support balanced and executable commercial decisions. - Grow broader commercial competence through exposure to regional programs, deal governance, and cross-functional collaboration. 4. Transformation, Process & Digitalization - Support transformation initiatives in contract management, commercial governance, process standardization, and digitalization. - Represent Market Area needs and practical business feedback in global or BA-led process and tool initiatives. - Promote adoption of common ways of working, connected tools, and data-driven decision-making. - Identify improvement opportunities in current workflows and help convert them into practical actions. - Demonstrate openness to AI, automation, and analytics as enablers for better efficiency and quality. Required Qualifications & Experience - Relevant experience in contract management, commercial operations, project commercial support, legal operations, finance, or related business support functions. - Solid understanding of contract principles, governance discipline, business risk, and stakeholder coordination. - Ability to work across functions such as Sales, Legal, Finance, Delivery, Sourcing, and Operations. - Strong communication, coordination, and follow-up skills with attention to detail. - Good business acumen and willingness to develop stronger commercial and financial understanding. - Fluent English communication capability is required. Korean + Japanese will definite be an advantage. Profile & Mindset - Contract-first mindset with the ability to connect contractual topics to business outcomes. - Growth mindset, learning agility, and potential to expand into broader commercial responsibilities. - Structured, reliable, and disciplined in governance follow-up and execution. - Proactive and solution-oriented, with willingness to take ownership and work through ambiguity. - Collaborative and culturally aware, with ability to work in a regional environment across countries and functions. - Open to change, digital tools, AI-enabled ways of working, and continuous improvement. Preferred / Nice-to-Have - Experience in telecom, technology, or large-scale B2B project environments. - Exposure to contract lifecycle management systems, sales governance tools, analytics platforms, or automation solutions. - Experience supporting regional or cross-market initiatives. - Additional language capability such as Japanese, Korean, or Chinese is preferred but not mandatory. - Experience in transformation, process improvement, or digital adoption initiatives. Why join us - Shape commercial and contract management - one of the most advanced and demanding technology markets in the world. - Work on high-impact opportunities across 5G/6G, cloud, automation, AI, software, services, and network evolution. - Operate at the intersection of technology, finance, strategy, customer value, and negotiation. - Gain exposure to senior stakeholders across Market Area North East Asia and Customer Units, Business Areas, Legal, Finance, Sales, and Delivery. - Help transform commercial and contract management through AI, analytics, and digital ways of working. - Join a global company built on professionalism, respect, perseverance, and integrity, with strong emphasis on collaboration, inclusion, growth, and long-term impact. Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: Japan (JP) || Yokohama Req ID: 787805
Role Description This is a contractual role. At Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team. The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event. This is an individual contribution (IC) role with no direct reports. - Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees - Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon - Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate - Critically assess and adjust the case management plan to an employee’s changing needs - Address and respond to sensitive situations - Troubleshoot issues and seek to remove barriers before, during, or after a leave event - Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs - Identify and solve problems that may arise, sometimes with limited information - Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace - Educate managers and business partners on employee concerns and needs prior to being off or returning back to work - Communicate regular updates to employees and stakeholders both verbally and in writing - Ensure compliance with standard work, federal/state regulations, and company policy - Maintain system records to ensure accurate and timely information/documentation - Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate - Other duties as assigned Qualifications - Bachelor's degree or equivalent - Knowledge of Microsoft Office including Outlook, Word, and Excel - 2+ years of customer service experience, or Bachelor's degree in business, HR, or a related field - Master's degree - Experience working with and protecting confidential and sensitive HR information - Experience with process improvement and stakeholder management - Experience with Six Sigma, or analytical and process improvement techniques Company Description Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Role Description This is a contractual role. The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event. This is an individual contribution (IC) role with no direct reports. - Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees - Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon - Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate - Critically assess and adjust the case management plan to an employee’s changing needs - Address and respond to sensitive situations - Troubleshoot issues and seek to remove barriers before, during, or after a leave event - Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs - Identify and solve problems that may arise, sometimes with limited information - Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace - Educate managers and business partners on employee concerns and needs prior to being off or returning back to work - Communicate regular updates to employees and stakeholders both verbally and in writing - Ensure compliance with standard work, federal/state regulations, and company policy - Maintain system records to ensure accurate and timely information/documentation - Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate - Other duties as assigned Qualifications - Bachelor's degree in business, HR, or a related field, or High school or equivalent diploma - 1+ years of customer service experience, or Bachelor's degree in business, HR, or a related field - Knowledge of Microsoft Office including Outlook, Word, and Excel - Speak, write, and read fluently in English - Experience identifying and resolving complex issues - Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units - Experience with end-to-end ownership of major project deliverables - Experience handling confidential information - Basic US legislation Leave of Absence, Disability and/or Accommodations knowledge, specifically ADA/ADAAA and FMLA - Prior Leave and/or Accommodations experience, to include: previous work in a leave of absence and/or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply to a specific situation, and establishing/executing a case management plan. - Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters - Experience working multiple projects or cases independently in environment with changing priorities Company Description
Healthcare Ecosystem Manager Northwest
AbbVieA biopharmaceutical company based in Chicago, Illinois, AbbVie makes and markets advanced therapies and medicines to treat serious illnesses and medical conditi
Healthcare Ecosystem Manager Northwest (all genders) (Full-time / permanent) - Wiesbaden, Germany - Employees can work remotely - Full-time - Workday Global Grade: 17 Company description AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com . Follow @abbvie on X , Facebook , Instagram , YouTube , LinkedIn and Tik Tok . Job description The Healthcare Ecosystem Manager Northwest (all genders) acts as a regional strategic access leader within the German Market Access organization and is responsible for the conception and implementation of innovative healthcare projects using a holistic approach. The focus of this role is on optimizing patient pathways and actively engaging a broad range of stakeholders – beyond payers – to ensure the best possible regional market access for the AbbVie product portfolio. As the primary contact for market access stakeholders in the assigned region, the Healthcare Ecosystem Manager is able to anticipate relevant market access barriers or opportunities early on and effectively communicate the added value of AbbVie's products for healthcare delivery. Main tasks: - Development and implementation of regional, product- or indication-specific care projects (e.g., value-based care projects) in close cooperation with contracting and other relevant internal departments, which are in line with organizational goals and market trends and take into account the changing health policy framework in Germany. - Proactive expansion and strengthening of existing networks and, based on this, close exchange with the statutory health insurance associations, health insurance funds, medical care centers/specialized outpatient clinics, professional associations of physicians and other institutional decision-makers in the healthcare sector, as well as health policy representatives at the regional and state levels. - Building and managing project teams across different functions. Tracking project progress, reporting results, and escalating challenges to senior management when necessary. - Capturing and analyzing holistic patient pathways to identify gaps in care and improve the quality and access to care. - Identify and analyze the scientific, political, and economic requirements and challenges faced by stakeholders with regard to the introduction of innovative products. - Identify and prioritize regional stakeholders according to strategic relevance and develop a targeted stakeholder engagement plan. - Collect and evaluate regional health policy developments and information on new care models (e.g. selective contracts) in order to derive actionable strategic recommendations. - Internal teams with expert knowledge of healthcare system dynamics, care pathways, stakeholder management, targeted monitoring, and sharing insights into access barriers provide support. - Ad-hoc support for the sales teams in selected situations and in coordination with the Sales Enablement Specialists Qualifications - Completed university degree in health economics, natural sciences, or economics, or relevant alternative professional experience. Expertise in accordance with Section 75 of the German Medicines Act (AMG). - At least 5 years of professional experience in a position in market access or health policy or in a comparable position in the pharmaceutical industry (equivalent experience from positions in health insurance companies or other health organizations will be taken into consideration) - Sound knowledge of the German healthcare system, reimbursement processes and regulatory frameworks - In-depth knowledge of the health policy and legal framework for the economical use of pharmaceuticals and drug management, particularly in the areas of statutory health insurance associations, medical associations, health insurance funds and medical services. - Experience in strategic, supra-regional cooperation with key decision-makers - Proven experience in collaborating in cross-functional teams - Strategic skills and excellent project management competence, which are demonstrated in a convincing implementation strength. - Excellent active listening and communication skills, enabling effective coordination and collaboration between diverse stakeholders. - Strategic thinking – pronounced accuracy and ability to analytically and strategically grasp complex issues and transform them into pragmatic recommendations. - Strong negotiation skills and the ability to communicate complex issues simply and in a customer-oriented manner, and to impart knowledge. - Strong social skills and the ability to work effectively in heterogeneous teams - Ability to anticipate future developments and take proactive measures - Highly independent work style with strong self-motivation and rapid adaptability to serve multiple priorities in a dynamic, fast-paced environment. - Residence in the respective area - Excellent communication and presentation skills in German and English Additional Information AbbVie is committed to equal opportunity and to operating with integrity, driving innovation, transforming lives, and serving our community. Equal opportunity for employers, veterans, and people with disabilities.


