Application Programmer
Location
Northern America + 2 moreAll locations: Northern America | Europe | Southern Africa
Posted
3 days ago
Salary
0
Seniority
Mid Level
Job Description
Application Programmer
Doxim
Role Description The Application Programmer will join the Rapid Response Team (RRT), a specialized group responsible for implementing technical changes and supporting existing document processing applications. The RRT primarily focuses on move/add/change requests and complex technical adjustments to applications originally delivered by the implementation team. - Maintain and enhance established solutions, ensuring they continue to function correctly as business requirements evolve. - Work directly with Customer Service Representatives (CSRs) to gather information, clarify requirements, and implement solutions. - Operate within a sprint-based structure without traditional project management support. - Manage work independently as tickets move through different stages such as development, testing, awaiting clarification, and user acceptance testing (UAT). This role requires a strong technical foundation, a broad understanding of document composition systems and data workflows, and a natural curiosity to fully investigate issues and deliver high-quality solutions aligned with business needs. Qualifications - Experience with document composition or Customer Communications Management (CCM) platforms such as Sefas, OpenText Exstream Dialogue, or similar tools. - Proficiency in Python or comparable scripting languages. - Experience working in Linux/Unix environments. - Strong understanding of data processing concepts and experience working with multiple data formats (e.g., XML, CSV, fixed-width, EBCDIC, pre-composed input/PDF/Postscript/AFP). - Familiarity with Jira or similar ticket/work management systems. Requirements - Maintain and enhance existing document processing applications originally delivered by the implementation team. - Implement move/add/change requests, mostly between 3-20 hours in scope. - Modify and extend existing workflows, templates, and page objects using technologies such as Sefas, Exstream Dialogue, Python, and Linux-based tools. - Ensure technical changes align with both system design and business requirements. - Investigate and resolve complex issues related to document workflows, processing logic, and data handling. - Address high-priority “blocker” tickets that require prompt attention to restore normal processing or resolve urgent operational issues. - Work within a weekly sprint model with scheduling support provided by team leadership and a dedicated scheduler. - Perform development testing to ensure changes behave as expected. - Support UAT cycles and address feedback to ensure the final solution meets business and operational requirements. Benefits - Flexible benefit options covering healthcare to employer-matched retirement savings. - Generous PTO policy designed to help you rest, reset, and return at your best. - Employee Referral Program with bonuses for referring talented people to join Doxim.
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