• Review new insurance orders to ensure they have all the critical information needed to be processed by medical insurance and help find missing information if possible. • Tag valid orders accurately so they can move to the next processing step. • Encode data needed to the database accurately to avoid any issues. • Flag any orders that are missing key information or fall outside of the process guidelines. • Verify prescriptions for durable medical equipment, following a strict set of guidelines to determine their validity: • If the prescription is invalid, follow instructions to request an updated prescription from the healthcare provider. • Add valid prescriptions to customers’ orders and tag orders appropriately so they can move to the next step of processing.

• Request and track preauthorizations for insurance-eligible orders in alignment with payer requirements • Upload authorization details into the order processing platform and attach documentation to the correct order and patient record • Update order status to continue processing upon approval or cancel appropriately if authorization is denied or not obtained • Validate active insurance status at final API check prior to order progression • Process inbound faxes related to authorization documentation and ensure proper system attachment • Conduct outreach to customers when insurance coverage is nearing expiration, when applicable • Meet or exceed daily production targets while maintaining high documentation accuracy • Minimize downstream rework by ensuring clean data entry and complete documentation • Escalate payer-related discrepancies, missing documentation, or API mismatches to the appropriate team lead • Collaborate with internal teams to support workflow continuity and optimize processes • Support additional operational workflows when queue stability allows, completing cross-training and assisting other teams as needed

• Be a single point of contact for the stakeholders for the transaction with respect to work related to asset management services (US Mortgage) • Interact effectively with the multiple stakeholders involved in the transaction. • Should be capable of producing error free work consistently. • Maintain 100% quality yield • Meet the output HRDs set by the business unit for the process • Research top priority items by providing detail investigation of complaints and disputes • Ability to discern matters that require escalation to Supervisor • Timely completion of all work assignments and projects • Maintain strong team alliance, ability to work with co-workers to meet and achieve team and department goals

• Processing Individual Case Safety Reports (ICSRs) from all sources • Performing ICSR follow up SAE/SUSAR Management • Personal data protection and Product Quality Complaint handling • Support of ICSR management processes for clients • Acting as Local Contact Person for Pharmacovigilance