• Request and track preauthorizations for insurance-eligible orders in alignment with payer requirements • Upload authorization details into the order processing platform and attach documentation to the correct order and patient record • Update order status to continue processing upon approval or cancel appropriately if authorization is denied or not obtained • Validate active insurance status at final API check prior to order progression • Process inbound faxes related to authorization documentation and ensure proper system attachment • Conduct outreach to customers when insurance coverage is nearing expiration, when applicable • Meet or exceed daily production targets while maintaining high documentation accuracy • Minimize downstream rework by ensuring clean data entry and complete documentation • Escalate payer-related discrepancies, missing documentation, or API mismatches to the appropriate team lead • Collaborate with internal teams to support workflow continuity and optimize processes • Support additional operational workflows when queue stability allows, completing cross-training and assisting other teams as needed

• Be a single point of contact for the stakeholders for the transaction with respect to work related to asset management services (US Mortgage) • Interact effectively with the multiple stakeholders involved in the transaction. • Should be capable of producing error free work consistently. • Maintain 100% quality yield • Meet the output HRDs set by the business unit for the process • Research top priority items by providing detail investigation of complaints and disputes • Ability to discern matters that require escalation to Supervisor • Timely completion of all work assignments and projects • Maintain strong team alliance, ability to work with co-workers to meet and achieve team and department goals

• Processing Individual Case Safety Reports (ICSRs) from all sources • Performing ICSR follow up SAE/SUSAR Management • Personal data protection and Product Quality Complaint handling • Support of ICSR management processes for clients • Acting as Local Contact Person for Pharmacovigilance

• Review and verify clinical documentation required for claim submission. • Audit home health documentation, including Electronic Visit Verification (EVV), Face-to-Face (F2F) encounters, Plans of Care (CMS-485). • Ensure documentation meets payer and regulatory requirements before billing. • Review EVV records for completeness and accuracy. • Identify missing documentation or discrepancies and coordinate resolution. • Submit EVV data through Medicaid portals and monitor submission status. • Investigate documentation issues that contribute to claim denials. • Partner with billing and operational teams to resolve discrepancies efficiently. • Help minimize billing delays through proactive quality assurance. • Assist with inquiries related to Prior Authorization Requests (PAR) and reauthorizations. • Maintain accurate tracking of billing activities and patient documentation. • Update internal systems to ensure real-time visibility into billing workflows. • Communicate market- or payer-specific billing changes with internal billing teams. • Work closely with Clinical, Operations, and Revenue Cycle teams to resolve documentation issues affecting billing. • Respond professionally and promptly to inquiries from internal stakeholders and payers.