• Be a single point of contact for the stakeholders for the transaction with respect to work related to asset management services (US Mortgage) • Interact effectively with the multiple stakeholders involved in the transaction. • Should be capable of producing error free work consistently. • Maintain 100% quality yield • Meet the output HRDs set by the business unit for the process • Research top priority items by providing detail investigation of complaints and disputes • Ability to discern matters that require escalation to Supervisor • Timely completion of all work assignments and projects • Maintain strong team alliance, ability to work with co-workers to meet and achieve team and department goals

• Processing Individual Case Safety Reports (ICSRs) from all sources • Performing ICSR follow up SAE/SUSAR Management • Personal data protection and Product Quality Complaint handling • Support of ICSR management processes for clients • Acting as Local Contact Person for Pharmacovigilance

• Review and verify clinical documentation required for claim submission. • Audit home health documentation, including Electronic Visit Verification (EVV), Face-to-Face (F2F) encounters, Plans of Care (CMS-485). • Ensure documentation meets payer and regulatory requirements before billing. • Review EVV records for completeness and accuracy. • Identify missing documentation or discrepancies and coordinate resolution. • Submit EVV data through Medicaid portals and monitor submission status. • Investigate documentation issues that contribute to claim denials. • Partner with billing and operational teams to resolve discrepancies efficiently. • Help minimize billing delays through proactive quality assurance. • Assist with inquiries related to Prior Authorization Requests (PAR) and reauthorizations. • Maintain accurate tracking of billing activities and patient documentation. • Update internal systems to ensure real-time visibility into billing workflows. • Communicate market- or payer-specific billing changes with internal billing teams. • Work closely with Clinical, Operations, and Revenue Cycle teams to resolve documentation issues affecting billing. • Respond professionally and promptly to inquiries from internal stakeholders and payers.

• Prepare rating, quotation, and binding documentation for new and renewal submissions • Track new business and renewal pipelines to ensure business is processed timely and efficiently, and that any follow-ups are met • Monitor and track aggregate exposure across the portfolio and flag items requiring underwriter attention • Generate and process policy documents with accuracy and attention to detail • Book new and renewal business in our insurance management system, ensuring accuracy of policy data, premiums, and coverage terms at entry • Support accounting functions, including premium and commission calculations as needed • Maintain organized records and assist with bordereaux and reporting as needed • Contribute to special projects and process improvements as the team and book evolve • Provide clients with a service that supports the positive image of the company.