• Review and verify clinical documentation required for claim submission. • Audit home health documentation, including Electronic Visit Verification (EVV), Face-to-Face (F2F) encounters, Plans of Care (CMS-485). • Ensure documentation meets payer and regulatory requirements before billing. • Review EVV records for completeness and accuracy. • Identify missing documentation or discrepancies and coordinate resolution. • Submit EVV data through Medicaid portals and monitor submission status. • Investigate documentation issues that contribute to claim denials. • Partner with billing and operational teams to resolve discrepancies efficiently. • Help minimize billing delays through proactive quality assurance. • Assist with inquiries related to Prior Authorization Requests (PAR) and reauthorizations. • Maintain accurate tracking of billing activities and patient documentation. • Update internal systems to ensure real-time visibility into billing workflows. • Communicate market- or payer-specific billing changes with internal billing teams. • Work closely with Clinical, Operations, and Revenue Cycle teams to resolve documentation issues affecting billing. • Respond professionally and promptly to inquiries from internal stakeholders and payers.

• Prepare rating, quotation, and binding documentation for new and renewal submissions • Track new business and renewal pipelines to ensure business is processed timely and efficiently, and that any follow-ups are met • Monitor and track aggregate exposure across the portfolio and flag items requiring underwriter attention • Generate and process policy documents with accuracy and attention to detail • Book new and renewal business in our insurance management system, ensuring accuracy of policy data, premiums, and coverage terms at entry • Support accounting functions, including premium and commission calculations as needed • Maintain organized records and assist with bordereaux and reporting as needed • Contribute to special projects and process improvements as the team and book evolve • Provide clients with a service that supports the positive image of the company.

• Collaborate with Product, Marketing, Engineering, and Data teams • Understand the systems that support customer and patient journeys • Own data availability and troubleshoot integrations • Measure and improve performance of lifecycle campaigns

• Support the management of clinical trial sites by assisting with site monitoring activities • Ensure compliance with study protocols and maintain high standards of operational efficiency • Assist in the monitoring of clinical trial sites, ensuring adherence to study protocols, regulatory requirements, and Good Clinical Practice (GCP) guidelines • Support site management activities, including documentation preparation, data entry, and tracking site performance metrics • Collaborate with cross-functional teams to facilitate communication and address site-related issues effectively • Maintain accurate records of site activities and contribute to the preparation of monitoring reports • Participate in training and development initiatives to enhance knowledge and skills in clinical trial management