• Supports HCSC's Customer Service operations by developing and enhancing desktop automation tools • Gathers requirements and analyzes processes • Designs automated solutions and performs testing to ensure applications meet customer needs • Maintains existing applications while also building new desktop-based solutions using technologies such as C#, VB.NET, SQL, Microsoft Access, and Excel • Communicates effectively with both technical and non-technical partners

• supports daily ITGS operations focused on Medicare Part D enrollment processing • analyzes, runs, monitors, and maintains daily batch operations, FTP, and ETL processes • troubleshoots job failures, researches business and IT requests, creates and schedules jobs, supports production activities, and assists with release deployments • handles requests from internal and external customers, clients, and vendors while meeting service-level expectations • partners with business, development, and infrastructure teams to deliver projects, system upgrades, and maintenance requests on time and with high quality

• Design, develop, and maintain scalable backend services using Spring Boot • Build responsive and user-friendly UI components using React • Collaborate with product managers, designers, and other developers • Write clean, maintainable, and well-tested code • Troubleshoot, debug, and optimize application performance • Participate in code reviews and technical discussions

Role Description - Shipping & handling responsibilities - Implement end-to-end (frontend, backend) solutions for new features and experiences - Contribute to reusable components that enhance product consistency - Participate in on-call support rotation - Develop and lead execution against both short-term and long-term roadmaps - Work with our product and design teams to refine the scope of new products and capabilities - Collaborate with other engineers to create milestones that support product requirements - Implement tools and telemetry to better understand technical and business impact Qualifications - BSc in a STEM field, with a preference for computer science and software engineering or equivalent work experience - Minimum 4+ years of experience in software development - Experience working across both backend and frontend development, including APIs, services, databases, and modern UI frameworks - Proficiency with React and Typescript - Familiarity with python, django, SQL databases (Postgres), kubernetes - Strong collaboration skills, with the ability to work effectively with cross-functional teams - Clear communication skills, with the ability to explain technical concepts to different audiences - A mindset of continuous learning, craftsmanship, and team success Requirements - Bonus: Experience with Go, AWS, billing and payment systems (Stripe) - Bonus: Experience with Claude Code and shipping AI powered features Benefits - Here at Shippo, we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds, perspectives and geographies - All qualified individuals are encouraged to apply - If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at accommodations@shippo.com Company Description - Our people, much like the packages we help ship, are all over the world - Through our remote-first program, “Shippos Everywhere”, our roles can be based anywhere in the US with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico and West Virginia - Many roles can be based internationally - For locations outside of the US and Ireland, the employment contracts are powered by Rippling.com