Client Implementation Lead

Implementation SpecialistCustomer SuccessFull TimeRemoteSeniorTeam 501-1,000Since 2008H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

3 days ago

Salary

$119.3K - $179.0K / year

Seniority

Senior

Bachelor Degree7 yrs expEnglish

Job Description

Client Implementation Lead

Castlight Health

• Own end-to-end delivery for the organization's most complex, high-priority client implementations, serving as the primary accountable party. • Develop and maintain the implementation methodology, including playbooks, escalation frameworks, and quality standards. • Partner with sales, consulting, and product teams to design implementation approaches for new clients, markets, or product lines. • Synthesize client feedback, operational data, and stakeholder input to drive continuous improvement in implementation outcomes. • Lead root cause analyses on implementation failures and develop corrective action plans. • Represent implementation in cross-functional strategic discussions and product development forums. • Mentor senior consultants and lead the knowledge development agenda for the implementation team.

Job Requirements

  • Bachelor's degree required; advanced degree preferred.
  • 7+ years of experience in client implementation or professional services, with demonstrated ownership of complex accounts.
  • Expert-level knowledge of implementation methodology and client onboarding lifecycle management.
  • Strong track record of influencing cross-functional teams and driving systemic improvements.
  • Excellent stakeholder management and executive communication skills.
  • Healthcare or health services industry experience strongly preferred.

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