• function primarily as a Dev/Ops Administrator and Engineer for the Rocket Enterprise Server environment • interfacing with vendors for issue resolution and providing technical guidance to development teams • assist with developing infrastructure design specifications supporting critical legacy core applications • evaluate, plan, and integrate hardware, software, and middleware solutions while ensuring seamless system performance • apply and test patch updates and upgrades as required • install, configure, automate, and maintain Micro Focus Enterprise Server and Enterprise Developer across multiple environments on Linux • perform system maintenance including spool and log management, diagnostics, and issue resolution • design infrastructure solutions to meet business requirements for Micro Focus, Linux/Unix/Windows, and iSeries/AS400 environments • ensure IT governance compliance by managing technical documentation, KPI reporting, code promotions, third-party software updates, and disaster recovery requirements • optimize system performance by analyzing throughput and resource utilization, implementing necessary modifications • participate in on-call Tier 2 and 3 production support activities • coordinate activities with vendors as required

• Define and implement SLIs, SLOs, and error budgets for critical CloudBlue services to ensure reliability and performance • Influence system architecture with a strong focus on reliability, scalability, and operability, designing systems for fault tolerance, graceful degradation, and self-healing • Reduce operational toil by identifying opportunities for automation and process improvement • Design and operate CloudBlue’s observability stack across metrics, logs, and traces using tools such as Datadog, Grafana, and Elastic Stack • Develop actionable alerting strategies and dashboards that provide clear insight into platform and business health • Design and maintain high-availability architectures, implementing redundancy, failover, and disaster recovery strategies across regions and availability zones • Conduct capacity planning, load testing, and performance optimization to ensure platform stability and scalability • Act as a senior responder during production incidents, leading incident coordination, communication, and service restoration • Own blameless postmortems and drive improvements that reduce incident frequency, MTTR, and customer impact • Improve reliability of Kubernetes-based platforms through health checks, autoscaling strategies, rollout safety, and resilience testing • Partner with engineering and DevOps teams to improve deployment safety, rollback strategies, and platform reliability • Maintain runbooks and operational documentation, and promote SRE best practices across engineering teams • Support other tasks or projects as assigned to meet team and business needs

• Work with emerging cloud technologies, taking advantage of a growing set of cloud services to assist the business in running critically important applications • Build and modernize a distributed, fault-tolerant, reliable, and reproducible cloud infrastructure according to best-practices by working with Terraform, Azure, AWS, Kubernetes, and other cloud-native tools • Act as domain specialist and provide mentorship to and partner with multi-functional teams around all aspects of the cloud • Provide PR review and architectural design guidance for developer-contributed Terraform PRs in our centralized Terraform mono repo • Respond to tickets in our service desk to provide operational assistance for customer requests • Assist in integrating cloud environments and systems from mergers and acquisitions • Act as a point of escalation for the other members of the team • Participate in an on-call rotation and perform additional duties, as assigned.

• Ensure the reliability, availability, and performance of a global infrastructure spanning 50+ data centers • Design, implement, and maintain monitoring, alerting, and observability solutions • Respond to and troubleshoot production incidents to minimize downtime and ensure rapid resolution • Drive automation initiatives to reduce manual operational work and improve efficiency • Optimize infrastructure across compute, networking, storage, virtualization, and cloud platforms • Collaborate with infrastructure and engineering teams to improve system resilience and operational excellence • Analyze metrics, logs, and system performance to proactively identify and resolve issues • Contribute to maintaining high service availability in large-scale distributed environments