About CrunchyrollFounded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love. Join our team, and help us shape the future of anime! We are looking for a highly organized, proactive, and customer-focused Customer Experience Program Manager to join our global Customer Experience Program Management team. As the CX Program Manager for LATAM, you will serve as the primary connection point between Customer Experience and the broader business, ensuring CX teams are informed, prepared, and operationally ready for customer-impacting initiatives across the LatAm region. You will act as the regional subject matter expert for launches, promotions, product changes, content releases, market expansion initiatives, and other business developments that may impact Customer Experience. You will proactively gather information from stakeholders, assess customer support impacts, coordinate readiness activities, and ensure Customer Experience teams have the information they need to deliver exceptional customer experiences. This role requires a highly independent self-starter who excels in a fast-paced environment, builds strong stakeholder relationships, and can confidently represent Customer Experience across the organization. What You'll DoLaunch Readiness & Program Management - Own end-to-end Customer Experience launch readiness for LatAm customer-impacting initiatives. - Coordinate launch planning and readiness activities for promotions, product launches, content releases, platform changes, market expansions, and other business-critical initiatives. - Develop and maintain launch timelines, readiness plans, risk assessments, and action trackers. - Ensure Customer Experience teams are informed, prepared, and aligned ahead of launches. - Facilitate launch readiness reviews and drive accountability across stakeholders. - Lead post-launch retrospectives and continuous improvement initiatives. Stakeholder Management & Communication - Serve as the primary Customer Experience representative for LatAm initiatives. - Build strong partnerships with Product, Marketing, Commerce, Content, Legal, Operations, Localization, and other cross-functional teams. - Maintain proactive communication with regional stakeholders to identify upcoming initiatives and business changes. - Represent Customer Experience in meetings outside the CX organization and advocate for CX team needs. - Establish yourself as a trusted advisor and extension of Customer Experience for regional stakeholders. - Ensure critical information is communicated clearly, consistently, and at the right time. Customer Experience Impact Assessment - Evaluate upcoming initiatives and determine potential impacts to Customer Experience operations. - Identify customer support risks, operational dependencies, process implications, and training requirements. - Challenge assumptions and critically assess information to ensure CX receives the most relevant and actionable insights. - Escalate risks and recommend mitigation strategies when needed. - Advocate for the customer and agent experience throughout launch planning and execution. Insights, Analytics & Continuous Improvement - Lead launch retrospectives and post-launch reviews. - Review support trends, and customer insights to improve launch preparedness. - Identify cross-team opportunities to improve launch readiness, stakeholder communication, and operational execution. - Track launch outcomes and recommend improvements based on data-driven insights. - Contribute to the evolution of Customer Experience program management best practices globally. Documentation & Operational Excellence - Maintain clear and concise launch documentation, readiness plans, meeting notes, and project artifacts. - Manage regional planning boards and program tracking tools (e.g., Asana). - Ensure decisions, risks, dependencies, and action items are properly documented and communicated. - Drive operational consistency and continuous process improvement across Customer Experience programs. What We're Looking ForRequired Qualifications - 8+ years of experience in Customer Experience, Program Management, Operations, Customer Support, Implementation, or related fields. - Strong understanding of customer support operations and customer experience best practices. - Demonstrated experience managing complex cross-functional initiatives and stakeholder relationships. - Excellent written and verbal communication skills. - Strong organizational and project management capabilities. - Ability to work independently and effectively across multiple time zones. - Experience facilitating meetings, driving alignment, and managing competing priorities. - Analytical mindset with experience using data and insights to inform decision-making. - Proven ability to identify risks, influence stakeholders, and drive accountability. Preferred Qualifications - Experience supporting product launches, go-to-market initiatives, or operational readiness programs. - Experience working within global organizations and cross-functional environments. - Experience with project management platforms such as Asana, Jira, Monday.com, or similar tools. - Experience conducting post-launch reviews, retrospective analysis, and operational reporting. - Knowledge of LatAm markets and regional business dynamics. - Experience with AI tools, automation, analytics platforms, or operational intelligence solutions. - Experience with Google Workspace. Success in This RoleA successful CX Program Manager is naturally curious, highly proactive, and relentlessly focused on ensuring Customer Experience is never surprised by a launch or business initiative. They know how to connect the dots across teams, identify what matters most, ask the right questions, and translate complex business changes into clear operational readiness plans. They become the trusted source of truth for customer-impacting initiatives in their region and help ensure Customer Experience is always prepared to deliver exceptional support experiences. About our ValuesWe want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value - Courage. We believe that when we overcome fear, we enable our best selves. - Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding. - Kaizen. We have a growth mindset committed to constant forward progress. - Service. We serve our community with humility, enabling joy and belonging for others. Our commitment to diversity and inclusionOur mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business. We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation. Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.

Role Description Waymo is seeking a senior Technical Lead Manager (TLM) Machine Learning Engineer to guide the technical vision of our core ML infrastructure. In this role, you will actively grow and manage a high-performing team of 6 engineers to deliver Waymo’s next-generation ML ecosystem. This critical work encompasses both the in-vehicle inference engine and the cloud-based serving infrastructure for our foundational models. You will architect scalable, high-performance ML runtime systems that operate across two extreme domains: the highly constrained edge compute environment of autonomous vehicles and our large-scale, offboard data centers. - Guide the technical vision of our core ML infrastructure while actively growing and managing a high-performing team of 6 engineers. - Architect scalable, high-performance ML runtime systems that operate flawlessly across two extreme domains. - Navigate complex engineering trade-offs, driving feature development that balances real-time latency and memory limits with high-throughput demands. - Spearhead the strategic transition of core ML workloads to a JAX-native runtime architecture. - Partner across organizational boundaries with world-class ML researchers to analyze system-level workloads and unlock performance gains. - Drive systemic performance excellence by designing advanced profiling and benchmarking infrastructure. Qualifications - B.S. or M.S. in CS, EE, Deep Learning or a related field. - People management experience, with a proven track record of recruiting, mentoring, and guiding high-performing teams of senior engineers. - 8+ years of professional software engineering experience architecting, building, and scaling complex ML systems and infrastructure. - Strong production programming expertise. - Proven track record of optimizing ML software to maximize the performance of hardware accelerators. - Hands-on experience developing distributed backend systems that are low-latency, highly concurrent, and fault-tolerant at scale. Requirements - PhD in CS, EE, Deep Learning or a related field (preferred). - Deep expertise in modifying and extending ML software stacks, including compilers, runtimes, or inference engines. - Strong background in building and scaling LLM serving systems. - Deep expertise in edge computing and automotive ML deployment. Benefits - Participation in Waymo’s discretionary annual bonus program. - Equity incentive plan. - Generous Company benefits program, subject to eligibility requirements. Salary Range The expected base salary range for this full-time position across US locations is $251,000 — $310,000 USD. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level.

Role Description NearSource Technologies is seeking an experienced Technical Program Manager, Customer & Account Experience to lead complex, cross-functional technology initiatives that enhance customer and account experiences. This role partners closely with Product Management, Engineering, Architecture, Design, and Business Operations to deliver strategic programs from planning through execution while ensuring alignment with business objectives. The ideal candidate is a collaborative leader with a strong technical program management background, capable of driving execution across multiple teams, influencing stakeholders, and delivering high-impact initiatives in a fast-paced technology environment. - Lead the end-to-end delivery of complex technical programs across multiple cross-functional teams. - Drive customer experience and account experience initiatives from strategy through execution. - Partner with Product Management, Engineering, Architecture, Design, and Business Operations to define priorities, roadmaps, and execution plans. - Develop and manage program roadmaps, timelines, dependencies, risks, and mitigation strategies. - Establish program governance, facilitate executive reporting, and support strategic decision-making. - Monitor program health using key performance indicators and communicate progress to senior leadership. - Identify delivery risks and proactively resolve cross-functional issues to maintain program momentum. - Ensure successful delivery while balancing scope, quality, timelines, and business objectives. - Drive continuous process improvements and operational excellence across program delivery. Qualifications - 8+ years of Technical Program Management experience delivering complex software or technology programs. - Proven experience leading cross-functional initiatives involving Product, Engineering, and Architecture teams. - Strong understanding of Agile methodologies and the Software Development Lifecycle (SDLC). - Experience leading customer-facing or account management platform initiatives. - Excellent stakeholder management and executive communication skills. - Strong analytical, organizational, and problem-solving capabilities. - Demonstrated ability to manage multiple concurrent programs with competing priorities. - Experience working within SaaS, cloud, or enterprise software environments. Requirements - Familiarity with customer lifecycle, CRM, customer success, or account management platforms. - Experience using Jira, Confluence, Aha!, Smartsheet, or similar program management tools. - Experience driving large-scale business transformation or operational excellence initiatives. Certifications - PMP certification is an asset. - PgMP certification is an asset. - Certified Scrum Master (CSM) or equivalent Agile certification is an asset. Apply Now Apply now, or share your resume with salary expectations at careers@nearsource.ca . Thank you for considering a career with us! Once you submit your application, our Talent Acquisition team will review your resume thoroughly. If there is a strong match, we'll reach out to discuss your experience, role details, benefits, compensation, and next steps. While we strive for transparency, we may not be able to respond to every applicant due to high application volume, but we genuinely appreciate your time and interest. Company Description NearSource Technologies is a trusted partner for future-ready software consulting, enabling Fortune 500 enterprises to accelerate digital transformation. Our global engineering teams build and deploy impactful technology for some of the world's most admired brands, working directly on long-term client initiatives. Equal Opportunity Employer NearSource Technologies is an equal opportunity employer committed to fostering an inclusive and respectful environment. We celebrate diversity and do not discriminate based on race, gender, religion, sexual orientation, age, disability, or background. Innovation thrives when everyone feels empowered to contribute.

Role Description KBR is seeking a Program Manager (PM) who will provide management, direction, administration, quality assurance, and leadership for the execution of this contract. The PM shall serve as the Government’s primary POC and provide overall leadership and guidance for all contractor personnel assigned to the contract, including: - Assigning tasks to contractor personnel - Supervising ongoing technical efforts - Managing overall contract performance to ensure optimal use of assigned resources and subcontractors The PM is ultimately responsible for the quality and efficiency of the contract, including service delivery, technical matters, and business processes. This position is contingent upon contract award and may be remote, requiring 50% travel. Qualifications - BS Degree in a related field - At least ten years’ experience planning, directing, coordinating, and managing proposed methodologies and approaches of projects of similar size and scope - Desired Qualifications: - Ten years of experience working with a military or DoD organization(s) - Five years of experience supervising Adult or Child/Youth counselors - At least two years’ counseling experience (within the last five years), post-licensure with current counseling competence through at least periodic, direct service counseling experience - At least three years’ experience managing SLAs under an incentive-based contract - An active Project Management Institute (PMI) Project Management Professional or PMI Program Management Professional (PgMP®) Certification - A Secret level clearance, at a minimum Benefits - Competitive lifestyle benefits - 401K plan with company match - Medical, dental, vision, life insurance, AD&D - Flexible spending account - Disability - Paid time off - Flexible work schedule - Support for career advancement through professional training and development