Empower Global Teams
Accounts Coordinator
Location
India
Posted
3 days ago
Salary
0
Seniority
Mid Level
Job Description
Accounts Coordinator
Teamified
Role Description The Account Coordinator is responsible for managing customer accounts, processing and allocating payments, maintaining accurate account records, and providing excellent customer service. This role requires strong attention to detail, effective communication skills, and the ability to manage multiple tasks in a fast-paced environment. - Process, allocate, and reconcile customer payments accurately. - Review customer accounts daily to ensure account balances and transactions are correct. - Investigate and resolve payment discrepancies and account issues. - Monitor and follow up on failed payments each day. - Send payment reminders and follow up on overdue accounts in a professional and timely manner. - Respond to customer enquiries via phone and email, providing accurate information and resolving issues promptly. - Answer incoming phone calls and direct enquiries to the appropriate team members when required. - Maintain accurate customer records and update account information in the system. - Liaise with internal teams to resolve account, billing, and payment-related matters. - Escalate complex account issues when necessary. - Ensure all work is completed in accordance with company policies and procedures. - Assist with general administrative duties and other tasks as required. Qualifications - Previous experience in accounts administration, account coordination, or a similar customer service role. - Strong attention to detail and high level of accuracy. - Good understanding of payment processing and account reconciliation. - Excellent verbal and written communication skills. - Strong organisational and time management skills. - Ability to prioritise tasks and work independently. - Proficient in Microsoft Office, particularly Excel, and comfortable learning new software systems. - Professional, reliable, and customer-focused. Benefits - Access to online learning platforms and a budget for professional development. - A collaborative, no-silos environment, encouraging learning and growth across teams. - A dynamic social culture with team lunches, social events, and opportunities for creative input. - Health insurance. - Leave Benefits. - Provident Fund. - Gratuity.
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