Role Description We are looking for a Lex Senior Developer/Technical Lead. Key Responsibilities - Build enterprise-grade Amazon Lex bots from requirements gathering through production deployment. - Design high-performing voice and chat conversational experiences. - Integrate Amazon Lex with Amazon Connect and AWS serverless services. - Analyze production conversations to improve intent recognition, bot performance, and customer experience. - Lead a small development team while remaining hands-on with coding, troubleshooting, testing, and optimization. Conversational AI Development - Create scalable intent models, custom slot types, prompts, and dialog-management strategies. - Optimize natural language understanding performance through continuous tuning based on production traffic and conversation data. - Develop multilingual conversational experiences, with English and French experience preferred. - Design robust fallback, clarification, interruption, escalation, and error-handling strategies. - Apply conversational design and prompt-engineering principles to improve customer interactions. Qualifications - 6 to 10 years of software development experience. - Minimum 3 years of hands-on Amazon Lex V2 development experience. - Minimum 3 years of experience integrating Amazon Lex with Amazon Connect. - Strong experience designing and developing AWS serverless architectures. - Experience leading developers while remaining actively involved in technical delivery. - AWS Associate-level or Professional-level certification is preferred. Requirements Mandatory Amazon Lex Technical Skills - Amazon Lex V2 - Intent and slot modelling - Custom slot types - Dialog management - Session attributes - AWS Lambda code hooks - Prompt variations - DTMF integration - Confidence-score tuning - Multilingual bot development Mandatory AWS Development Skills - AWS Lambda - Amazon DynamoDB - Amazon API Gateway - Amazon Connect - Amazon Bedrock experience is preferred Preferred Artificial Intelligence Knowledge - Intent classification - Entity recognition - Prompt engineering - Conversational design - Natural language processing and natural language understanding concepts - Generative AI fundamentals - Amazon Bedrock

Role Description The Software Developer I is responsible for all phases of the development lifecycle; from requirements gathering to deployment and support, working across projects that include technologies including Angular UI, .NET Core middle/backend, SQL Server databases, and enterprise reporting. As part of a small, highly skilled team, this role will have the opportunity to work across multiple areas of the business and influence technical decisions, with strong potential for growth and advancement as the company expands. Qualifications - Bachelor’s degree in computer science or related field. - 5+ years of professional experience developing and supporting web applications. - 3+ years of experience with C# or .NET development. - Experience with Angular, or similar front-end framework. - Experience with Visual Studio, Git, and Azure DevOps. - Equivalent education and experience will be considered. Requirements - SQL databases, relational design, and query optimization. - Familiarity with design patterns (dependency injection, singleton, factory, etc.) - Agile development methodologies. - Microsoft Office Suite. - Adobe Acrobat. Benefits - Collaborates with stakeholders to gather and refine requirements. - Designs, develops, evaluates, and deploys applications and services. - Builds responsive, user-friendly front-end applications in Angular. - Estimates development effort and meets delivery timelines. - Maintains and enhances production systems, including troubleshooting and support. - Develops and maintains technical and user documentation. - Contributes to team discussions on architecture, standards, and best practices. Working Relationships - Collaborates with other developers and business stakeholders to deliver new features or greenfield applications while supporting and enhancing legacy applications. - Contact with clients regarding general information, resolution of issues, inquiries, or reporting requirements. - Contact with members of team and internal teams regarding follow-up on inquiries, open workflow, etc. - May perform other duties as required and assigned. Skills and Abilities - Strong C# and .NET development skills. - Troubleshoots issues utilizing creative and critical thinking skills. - Multitasking, analytical, and organizational skills. - Initiative-taking, strategic, and meticulous approaches with a strong commitment to quality, efficiency, and effectiveness. - Demonstrates personal integrity, responsibility, and accountability. - Effectively uses resources such as time and information in conjunction with associates. - Participates in solving problems and making decisions. - Presents and expresses ideas and information, written and oral, clearly, and concisely. - Actively listens to others to achieve understanding and supports an open exchange of ideas and information. - Identifies needs, arranges for, and obtains resources to accomplish individual and department goals. - Establishes and develops effective working relationships with associates and clientele during both favorable and unfavorable situations. - Modifies team and individual priorities and deadlines in response to added information, changing conditions, or unexpected obstacles and ensures completion.

Role Description The Software Developer II is responsible for the full application lifecycle, contributing to both new development and strategic enhancements of existing systems including: - Angular UI - .NET Core middle and backend services - SQL Server databases - Enterprise reporting environments As part of a small senior engineering team, this role will work across multiple business domains, drive technical decision making, and help guide engineering practices that support scale, performance, and long term maintainability as Ultimus continues to expand its application suite. Qualifications - Bachelor’s degree in computer science or related field. - 7+ years of professional experience developing and supporting web applications. - Enterprise web application development with C#, Angular, jQuery, and related technologies. - Experience with Agile development processes and team-based delivery practices. - Equivalent education and experience will be considered. Requirements - SQL Server, relational database design, query tuning, and stored procedures. - Application architecture, API design, and integration patterns. - Common design patterns such as dependency injection, repository, factory, and others. - Microsoft Office Suite. - Adobe Acrobat. Benefits - Debugging and performance optimization skills. - Works independently with minimal direction. - Takes ownership of complex initiatives and influencing architectural direction. - C# and .NET development skills with hands-on experience in .NET Core. - Troubleshoots issues utilizing creative and critical thinking skills. - Multitasking, analytical, and organizational skills. - Initiative-taking, strategic, and meticulous approaches with a strong commitment to quality, efficiency, and effectiveness. - Demonstrates personal integrity, responsibility, and accountability. - Effectively uses resources such as time and information in conjunction with associates. - Participates in solving problems and making decisions. - Presents and expresses ideas and information, written and oral, clearly, and concisely. - Actively listens to others to achieve understanding and supports an open exchange of ideas and information. - Identifies needs, arranges for, and obtains resources to accomplish individual and department goals. - Establishes and develops effective working relationships with associates and clientele. - Modifies team and individual priorities and deadlines in response to added information, changing conditions, or unexpected obstacles.

Role Description As a Data and Product Operations Lead, you will own data sets end to end, from conception through delivery, treating the data itself as the product. You will partner across product, research, engineering, and deployment to define goals for each data set, manage the project to a high quality bar, and problem-solve how the data will perform when used to train machine learning models. Responsibilities - Own data sets end to end, from conception through delivery - Partner with product, research, and deployment teams to define goals for each data set - Manage projects on the company's data platform, including onboarding speakers and coordinating QA - Work closely with engineering on bug fixes, noise reduction, and automation - Hold the quality bar, prioritizing quality over speed and volume - Problem-solve with researchers and ML engineers on how data will perform in model training Qualifications - 2+ years of experience in consulting, strategy and operations, or heavy operations roles - Strong generalist who can work across many functions and adapt as priorities shift - Comfort grinding through intense work in an output-focused environment - Low ego, naturally curious, and humble - Bonus: background in PE/IB, MBB consulting, marketplace or heavy-operations companies, or early-stage startup ops Benefits - Up to $200K base, plus equity Company Description Our partner is an audio and voice focused human data company that operates more like a research lab than a services shop. Rather than building one-off custom data sets, they create and own off-the-shelf data sets they can iterate on, guided by in-house research and product leadership. They partner long-term with leading research labs and major technology companies.