• Work closely with team members to test and deliver high quality products. • Understand business scenarios and tech design, design and develop test cases, and organize test case reviews. • Execute test cases and identify issues through functional and regression tests. • Identify, track bugs to be fixed and make sure delivery on time. • Design, develop and execute automation scripts to increase efficiency

• Ensure the excellence and reliability of software products through the planning, development, and execution of advanced testing strategies • Lead automation initiatives and the continuous improvement of QA processes • Provide mentorship and technical support to the team • Ensure that all products meet the highest quality standards

• Build strong relationships with all critical partners to improve quality and business outcomes. • Provide manufacturing consultation to external suppliers. • Apply industry common Advanced Product Quality Planning (APQP) processes. • Embrace continuous improvement in the external supply base. • Conduct external supplier audits to support supplier performance improvement. • Ensure resolution of external supplier related quality challenges by leading root cause analysis.

Role Description This position is a full-time Telework position. The position will primarily be responsible for reading cases in the Region 8, but the selected applicant who is the most qualified person for the position may be located anywhere in the state. CPS Quality Assurance Specialist III - The position performs analytical work and consultation in social service programs administered by the Texas Department of Family and Protective Services (DFPS) and the evaluation of program compliance within Child Protective Services (CPS). - Performs quarterly structured case readings for various stages of CPS. - Reviews cases during regional reviews for the regions, including sample case reviews required by CPS state office program compliance staff with the Child and Family Service Review (CFSR) structured case reading instrument. - Contributes regional information to the quarterly report to federal partners regarding the Texas CFSR Program Improvement Plan. - Communicates quality assurance results to CPS regional staff. - Interacts routinely with regional and state office CPS staff, the general public, external stakeholder groups, and various other organizations. - Conducts a variety of Ad hoc case reviews as assigned. - Assists with the development and presentation of various trainings to Regional Staff. Qualifications - Bachelor's Degree from an accredited four-year college or university. - At least five years of full-time professional technical work experience related to Child Protective Investigations or Child Protective Services. - Experience with quality assurance work or quality improvement work is preferred. Requirements - Knowledge of generally accepted principles and practices of a human services organization. - Knowledge of differing cultures/ethnic groups and values. - Skill in effective verbal and written communication. - Skill in establishing and maintaining effective working relationships. - Skill in organizing and presenting data. - Skill in explaining complex policy issues and representing a best practice standard to regional staff. - Ability to select and evaluate information from case records in relation to eligibility criteria. - Ability to interpret policies and procedures. - Ability to prioritize and manage multiple responsibilities. - Ability to analyze data to determine trends and patterns. - Ability to prepare comprehensive accurate reports. - Ability to write with brevity and clarity. - Ability to evaluate new service delivery procedures or policies and identify areas for improvement. Benefits - 100% paid health insurance for you, and 50% paid for eligible family members. - Retirement plans with lifetime monthly payments after five years of state service. - Paid vacation, holidays, and sick leave. - Optional dental, vision, and life insurance at rates much lower than most private plans. - Flexible spending accounts for added tax savings on health and dependent care. - Employee discounts on things like gym memberships, electronics, and entertainment. - Potential qualification for Public Service Loan Forgiveness.