Role Description This position is a full-time Telework position. The position will primarily be responsible for reading cases in the Region 8, but the selected applicant who is the most qualified person for the position may be located anywhere in the state. CPS Quality Assurance Specialist III - The position performs analytical work and consultation in social service programs administered by the Texas Department of Family and Protective Services (DFPS) and the evaluation of program compliance within Child Protective Services (CPS). - Performs quarterly structured case readings for various stages of CPS. - Reviews cases during regional reviews for the regions, including sample case reviews required by CPS state office program compliance staff with the Child and Family Service Review (CFSR) structured case reading instrument. - Contributes regional information to the quarterly report to federal partners regarding the Texas CFSR Program Improvement Plan. - Communicates quality assurance results to CPS regional staff. - Interacts routinely with regional and state office CPS staff, the general public, external stakeholder groups, and various other organizations. - Conducts a variety of Ad hoc case reviews as assigned. - Assists with the development and presentation of various trainings to Regional Staff. Qualifications - Bachelor's Degree from an accredited four-year college or university. - At least five years of full-time professional technical work experience related to Child Protective Investigations or Child Protective Services. - Experience with quality assurance work or quality improvement work is preferred. Requirements - Knowledge of generally accepted principles and practices of a human services organization. - Knowledge of differing cultures/ethnic groups and values. - Skill in effective verbal and written communication. - Skill in establishing and maintaining effective working relationships. - Skill in organizing and presenting data. - Skill in explaining complex policy issues and representing a best practice standard to regional staff. - Ability to select and evaluate information from case records in relation to eligibility criteria. - Ability to interpret policies and procedures. - Ability to prioritize and manage multiple responsibilities. - Ability to analyze data to determine trends and patterns. - Ability to prepare comprehensive accurate reports. - Ability to write with brevity and clarity. - Ability to evaluate new service delivery procedures or policies and identify areas for improvement. Benefits - 100% paid health insurance for you, and 50% paid for eligible family members. - Retirement plans with lifetime monthly payments after five years of state service. - Paid vacation, holidays, and sick leave. - Optional dental, vision, and life insurance at rates much lower than most private plans. - Flexible spending accounts for added tax savings on health and dependent care. - Employee discounts on things like gym memberships, electronics, and entertainment. - Potential qualification for Public Service Loan Forgiveness.

Role Description The job profile for this position is Operating Effectiveness Advisor, which is a Band 4 Senior Contributor Career Track Role. Are you energized by solving complex planning challenges, improving how work gets done, and helping teams make confident business decisions? In this role, you will support workforce capacity planning for NetOps and Provider Call Quality. You will partner across the business to forecast demand, assess staffing needs, reduce risk, and help leaders plan for the future with clear, data-driven recommendations. Responsibilities - Build, maintain, and improve capacity models for multiple back-office functions with diverse work types. - Develop monthly demand and staffing forecasts that help leaders balance service goals, productivity, and business risk. - Analyze key performance trends and translate findings into clear recommendations for staffing, hiring, skill conversion, and up-training needs. - Lead monthly operating reviews with functional leaders and matrix partners, sharing results and explaining the impact to forecast plans. - Partner in capacity support meetings to review hiring plans, inventory trends, and short-term needs while offering practical recommendations. - Identify opportunities to improve planning tools, processes, and models so the business can make faster and more effective decisions. - Influence partners at all levels to consider new approaches, take thoughtful risks, and support continuous improvement. - Contribute to team meetings, one-on-one discussions, and other projects that support workforce planning goals. Qualifications Required - High school diploma or G.E.D. - 5+ years of relevant experience in financial or budget planning, supply chain, workforce management, health care service operations, or a related field. - Advanced Microsoft Excel skills, including the ability to work with large data sets and present insights clearly. - Strong analytical skills with close attention to detail and accuracy. - Ability to communicate data, risks, and recommendations in a clear, concise, and collaborative way. - Ability to build trusted partnerships and influence decisions across teams and levels. Preferred - Bachelor’s degree in business, finance, analytics, supply chain, health care administration, or a related field. - Experience with workforce management applications such as IEX, Aspect, or Verint. - Capacity planning or supply chain planning experience. - Experience developing or improving forecasting models. Requirements - If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. Benefits - Comprehensive range of benefits, with a focus on supporting your whole health. - Health-related benefits including medical, vision, dental, and well-being and behavioral health programs. - 401(k) plan. - Company paid life insurance. - Tuition reimbursement. - A minimum of 18 days of paid time off per year. - Paid holidays and leaves of absence.

Role Description Help Clients Begin Their Path to Recovery. Provide behavioral health and substance use counseling services that support clients during treatment, including assessment, counseling, and care planning. The Opportunity We are seeking a Quality Assurance (QA) Coordinator to support quality improvement, compliance monitoring, and performance evaluation initiatives within CarePoint Response’s Mobile Response Services program. In this role, you will: - Conduct chart audits, operational reviews, and compliance assessments to ensure adherence to organizational policies, regulatory requirements, and industry best practices. - Assist with the development, implementation, and maintenance of quality assurance processes, procedures, and standard operating procedures. - Analyze data to identify trends and opportunities for improvement. - Collaborate with program leadership and multidisciplinary staff, including therapists and peer support specialists, to support training initiatives and enhance service delivery. - Promote continuous quality improvement and ensure the provision of high-quality mobile response services. Essential Functions - Develop, implement, and maintain quality assurance processes and procedures. - Monitor day-to-day operations for compliance with internal and external standards. - Conduct regular audits and assessments to evaluate quality performance. - Assist in writing, revising, and monitoring the department’s SOPs and quality documentation. - Collaborate with various departments to support continuous improvement efforts. - Maintain detailed and accurate records related to audits, reviews, and inspections. - Provide training and guidance to staff on quality standards and best practices. - Stay current with industry regulations and quality trends. - Collaborate with the Senior Director of Mobile Response and Mobile Response Directors and Supervisors to identify training needs. Qualifications - Education & Credentials: Bachelor’s Degree - Experience: Bachelor’s degree in human services, Business Administration, or related field. - Experience with regulatory compliance standards relevant to your industry (e.g., CARF, JACO, AAS, HIPAA, etc.). - Skills & Requirements: - Valid and unrestricted driver’s license, Required - Proficiency with Microsoft Office Suite Products, Required Benefits - Make a direct impact in clients’ recovery journey. - Medical, Dental, and Vision Insurance. - 403(b) Retirement Plan. - Generous PTO – Vacation, Sick, Personal, and Holidays. - Tuition Reimbursement & Professional Development Support. - Be part of an innovative, mission-driven team transforming behavioral health care.

Role Description The Quality Specialist ensures top-notch service through call monitoring and scoring. They utilize Alight’s recording software to assess sales and service delivery, enhancing agent performance. Involves call monitoring, feedback review, data analysis, training enhancements, and process improvement. Must interact well professionally with colleagues. Responsibilities - Maintaining compliance with all Medicare CMS and Compliance regulations, including monitoring and evaluation for behaviors that support policies and guidelines (e.g., Code of Business Conduct, HIPAA, Data Privacy). - Working with internal teams to standardize training processes through call listening trends identified. - Assessing agent’s interactions based on our company’s quality guidelines and maintaining productivity standards. - Attending and participating in training sessions to ensure consistency in processes. - Monitoring attainment of monthly variance goals set by management. - Coaching, training, and developing Sales & Service Center colleagues through detailed and accurate evaluation documentation. - Assisting Team Managers deliver tough conversations with their agents. - Assisting Sr. Quality Manager with maintenance of deliverables spreadsheets, including monthly monitoring assignments, call variance calibration results, and any additional requests from leadership. Qualifications - Enhanced (SME) for Customer Service best practices, Insurance & Compliance processes, and Medicare (AHIP). - Facilitate independently managing assignments within the schedule block to include multiple complex situations and/or projects. - Demonstrate learning agility and ability to learn and interact with multiple call center systems and knowledge tools. - Experience in quality coaching and delivering effective and timely colleague feedback. - Experience in the Medicare insurance industry, telephone sales, and/or customer service environment. Requirements - By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. - Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. - Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations. Benefits - Comprehensive total rewards package supporting mind, body, wallet, and life. - Health, dental, and vision coverages starting Day One. - Wellbeing programs. - Retirement plans with contribution matching. - Generous time off and parental leave. - Continuing education and career growth opportunities. - Flexible working arrangements.