Role Description We are looking for someone to lead Payments within our Online Travel Agency (OTA) Merchant of Record (MOR) business. Payments is a major driver of unit economics and conversion at our scale, and will be a critical capability as we grow toward €1B+ in volume. The Head of Payments will own the payments strategy and operations for the OTA business line: - Building a scalable multi-rail setup - Improving acceptance in priority markets - Reducing cross-border and FX cost - Ensuring MOR operations (refunds/disputes, reconciliation/settlements, compliance) scale smoothly This is a senior role requiring strong payments domain expertise, cross-functional leadership, and a pragmatic approach to building capability with meaningful ROI. What You Will Do - Payments Strategy, Acquiring & Partner Portfolio - Define payments strategy and build the 2026–2027 payments roadmap aligned with the company’s expansion plans - Design and manage a portfolio approach, including market prioritization and local acquiring expansion in priority growth markets - Own commercials end-to-end: pricing negotiation across processing, FX, disputes/refunds, settlement currencies, and SLAs - Partner closely with the Checkout/Monetisation Product Lead to align the payments roadmap with checkout conversion goals, localisation and payment method strategy, authentication decisions (3DS/SCA), and rollout plan - Payments Performance Optimisation - Establish and run a regular payments performance cadence (dashboards, issues, experiments, outcomes) - Run structured optimisation loop through issuer pattern analysis, soft/hard decline strategy, 3DS/SCA strategy, retries, and failover - Improve unit economics by separating and optimising cost drivers: scheme/interchange, PSP/acquirer markup, FX, disputes/refunds, and fraud - Payments Platform Direction - Define the “primitives” for multi-PSP integration: routing, token strategy, observability, and reporting model - Introduce multi-rail capability and establish dynamic routing + automated failover with incident guidelines and observability - Partner closely with the Payments and Checkout engineering and analytics to ensure payment expansion doesn’t fragment data or stored credentials and remains scalable - MOR Operations Excellence - Implement stronger and scalable MOR operations (disputes/refunds workflows, reconciliation/settlement automation, fraud management) - Define FX & settlement strategy to reduce FX spread and avoidable conversions (including refund economics), in partnership with Finance & Supply teams - Build and manage the payments operating model and hiring plan Qualifications - 10+ years in payments (acquiring/PSPs/payment methods), ideally in travel, marketplace, fintech, or other MOR-like environments - Proven experience designing and scaling multi-PSP / multi-acquirer setups and improving authorisation performance using practical levers - Strong commercial negotiation track record across processing fees, FX, settlement currencies, disputes/refunds, and SLAs - Comfortable partnering with engineering on architecture: APIs, orchestration concepts, token strategy, observability, and reporting models - Solid operational understanding of MOR payments at scale: disputes/refunds, reconciliation/settlements, fraud, and partner operations - Strong cross-functional leader who can align Product, Engineering, Finance/Treasury, Legal/Compliance, and Customer Support toward shared goals - Structured thinker, independent self-starter, and excellent communicator who can influence senior leadership in an ambiguous, fast-moving environment What Success Looks Like in This Role - A clear and trusted payments roadmap aligned to business expansion, with the right level of complexity for ROI - A second payment rail live and expanding where it matters, with measurable uplift in acceptance and/or net cost - A regular performance cadence that consistently improves approval rate, conversion, and resilience - MOR operations (refunds/disputes, reconciliation/settlements, fraud) scale with minimal escalations and clear ownership Benefits - Plenty of chances to learn and grow within an open, diverse culture which promotes knowledge sharing, trust and transparency - A great compensation package, perks and benefits (including significant stock appreciation rights) - Flexible time off (take as many holidays as you need) and a chance to work remotely - You will be part of a highly international team that enjoys working, eating and playing together in one of the best office locations in Amsterdam - We value good food and offer catered lunches from various cuisines, great coffee, and the occasional barbecue in our garden - We enjoy getting together to celebrate our wins with company events in Amsterdam and abroad - A budget for your dream home office - Access to free mental health support via OpenUp

• Lead the design and implementation of complex technical systems solutions for Demand Side Management, Transportation Electrification, and clean energy technologies, catering specifically to utilities, transmission, and distribution system operators. • Conduct in-depth analysis of customer business drivers, key use cases, and high-level objectives to develop tailored, advanced solutions. • Gain and maintain expert-level knowledge of the company's no-code/low-code SaaS platforms, serving as a senior advisor and key user. • Drive the enhancement of efficiency in both internal and external systems and workflows, aligning with the strategic business goals. • Oversee the preparation of detailed gap analysis reports, use-case documents, and the development of comprehensive Technical Requirements and Specification Documents. • Provide senior-level consulting on product configuration, launch, and offer ongoing system support for a suite of Energy Efficiency management products. • Manage the full life cycle implementation of enterprise software systems, ensuring adherence to industry best practices and project guidelines. • Lead the implementation of business logic, user interfaces, and databases, collaborating closely with clients’ technical teams and stakeholders to ensure seamless integration and functionality of implemented systems. • Mentor junior analysts and contribute to team skill development, fostering a culture of continuous improvement and innovation

• Lead the implementation and configuration of enterprise SaaS solutions supporting Demand Side Management, Transportation Electrification, and other clean energy programs for utilities. • Partner directly with clients to gather business requirements, facilitate workshops, validate solutions, and guide implementation decisions throughout the project lifecycle. • Configure application features, workflows, business rules, user interfaces, and client-specific functionality using low-code/medium code configurations, HTML/CSS, and JavaScript to meet business requirements. • Develop functional specifications, solution designs, process flows, configuration documentation, and other implementation deliverables. • Lead the design and implementation of system integrations, APIs, ETL processes, data mapping, user authentication, and reporting requirements in collaboration with client technical teams. • Plan and execute solution configuration, system testing, user acceptance testing (UAT), deployment activities, and production releases. • Troubleshoot configuration, data, integration, and application issues; partnering with Product and Development teams to resolve complex technical challenges. • Identify opportunities to improve business processes, system performance, usability, and implementation efficiency. • Provide post-launch support, knowledge transfer, and ongoing solution advisory services. • Collaborate closely with Product Management, Development, Quality Assurance, and Software Project Management throughout the implementation lifecycle. • Mentor implementation consultants and provide technical leadership on complex client engagements.

• Conduct interactive demonstrations (and/or create use cases) for IAM tools users. • Attend customer meetings in support of sales representatives to present software. • Prepare presentations for seminars highlighting the software. • Provide customer training for Orbit Invention and Orbit Asset. • Drive the SaaS offer assigned to the SME and support strategic priorities. • Collaborate with Product Manager and UX designer in describing IAM processes. • Ensure regular reporting of field information collected during pre-sales and training.