• Work closely with the IT Solutions Director, program leadership, and cross-functional IT teams to successfully deliver multiple technical initiatives • Responsible for planning, coordinating, monitoring, and reporting across several technical workstreams • Ensure all technical projects & streams remain on track by actively managing project schedules, dependencies, monitoring execution, identifying and mitigating risks early • Ensure readiness for upcoming milestones • Collaborate closely with product owners, architects, technical leads, functional consultants, developers, QA and data teams, as well as external implementation partners • Ensure consistent delivery practices, adherence to Eurofins’ standards, and strong integration across all technical domains

• Help design, build, and improve connections between Event Temple and hospitality platforms, property management systems, email providers, payment processors, and other industry partners • Design and implement reliable, high-performance integrations with third-party APIs • Build integrations with property management systems, payment gateways, hospitality platforms, and other external services • Contribute to technical and architectural decisions for our growing integration ecosystem • Build and improve systems for monitoring integration health, API performance, failures, and data consistency • Develop resilient integration workflows using retries, idempotency, rate limiting, error handling, and graceful degradation • Collaborate with integration partners on technical requirements, API specifications, testing, and implementation details • Investigate and resolve complex production issues across Event Temple and external systems • Improve the scalability and reliability of background processing and synchronization workflows • Work with other engineers to establish and share best practices for APIs, integrations, and distributed systems • Participate in technical discussions with partner engineering teams and contribute to integration planning

• Identifies potential ACM customers and partners with the Commercial organization and Field Sales team to drive engagement with key customer targets. • Presents ACM to various customer stakeholders including surgeons, C-suite executives, IT, and administrative staff • Leads the deployment of ACM with customers within assigned regions. This includes remote and onsite activities and training. • Achieves annual site and surgeon deployment goals • Supports the ongoing use of ACM by customers and associated Field Sales stakeholders by reviewing relevant metrics and data and addressing issues as they arise • Drives awareness and education of ACM to key Commercial and Field Sales leaders in order to drive customer engagement. This may include leading and participating in professional/commercial education courses, labs and industry conferences • Indirectly manages and influences stakeholders across the Field and Customer Solutions team, IT, Legal, Contracting, Commercial, and HCC in order to meet implementation timelines and goals • Builds relationships and interfaces regularly with Area VPs, Regional Managers, Distributor Principles, Sales Consultants and Commercial Platform teams to support ACM and business goals • Works closely with the F&CS Operations and Platform teams to provide input, feedback, and insights on marketing materials, implementation process, reporting needs, and tools • Supports the development and management of other digital solutions and participates in other company projects and initiatives as required

• Identifies potential ACM customers and partners with the Commercial organization and Field Sales team to drive engagement with key customer targets. • Presents ACM to various customer stakeholders including surgeons, C-suite executives, IT, and administrative staff. • Leads the deployment of ACM with customers within assigned regions. This includes remote and onsite activities and training. • Achieves annual site and surgeon deployment goals. • Supports the ongoing use of ACM by customers and associated Field Sales stakeholders by reviewing relevant metrics and data and addressing issues as they arise. • Drives awareness and education of ACM to key Commercial and Field Sales leaders in order to drive customer engagement. This may include leading and participating in professional/commercial education courses, labs and industry conferences. • Indirectly manages and influences stakeholders across the Field and Customer Solutions team, IT, Legal, Contracting, Commercial, and HCC in order to meet implementation timelines and goals. • Builds relationships and interfaces regularly with Area VPs, Regional Managers, Distributor Principles, Sales Consultants and Commercial Platform teams to support ACM and business goals. • Works closely with the F&CS Operations and Platform teams to provide input, feedback, and insights on marketing materials, implementation process, reporting needs, and tools. • Supports the development and management of other digital solutions and participates in other company projects and initiatives as required.