Secur-Serv, founded in 1989, is a division of Scantron Corporation specializing in managed IT, print, device, and cybersecurity services. The company operates w
Customer Relationship Representative – Part-Time
Location
California + 8 moreAll locations: California | Colorado | Illinois | Maine | New Jersey | New York | Maryland | Minnesota | Washington
Posted
4 days ago
Salary
0
Seniority
Mid Level
Job Description
Customer Relationship Representative – Part-Time
Secur-Serv
• Provide accurate, professional, courteous, and timely responses to candidate inquiries via telephone, email, and chat for LSAT programs. • Efficiently processes candidates’ inquiries, researches, and resolves candidate concerns. • Representing LSAC, providing first-level telephone, email, and chat support to LSAC registrants in fast-paced Contact Center. • Work under supervision of the Director of Customer Relationships assisted by Supervisory team. • Enter their availability to work various shifts between 9:00am - 9:00pm, and then are scheduled up to 29 hours a week. • Must be available to work 40 hours a week for your first 2 weeks for paid training. • All CRRs must be available and are scheduled to work a minimum of eight weekends a year to meet our client's needs.
Job Requirements
- High School Diploma or GED
- Minimum 2 years of customer service experience
- Strong verbal skills, including a clear speaking voice, strong language skills, excellent diction, and tone.
- Ability to write in a clear and concise manner
- Strong grammar, punctuation, and proofreading abilities
- Knowledge of Microsoft Office, Windows, Adobe Acrobat, Excel
- Strong focus on customer service skills, with focus on problem resolution, first contact resolution
- The ability to maintain professionalism and work well under pressure in a production environment.
- Upbeat, positive disposition and attitude is required.
- Cooperative, flexible, and being adaptable to change is necessary.
- Strong interpersonal skills and ability to collaborate well with other staff as a team player in a contact center environment.
Benefits
- Free wellness and mental health resources via our Employee Assistance Program (EAP) available which is all employees for help with life's stresses and up to three visits with a professional.
- Explore new training opportunities through our LinkedIn Learning platform and partners to develop your skills and career.
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