Secur-Serv

Secur-Serv, founded in 1989, is a division of Scantron Corporation specializing in managed IT, print, device, and cybersecurity services. The company operates w

Customer Relationship Representative – Part-Time

Location

California + 8 moreAll locations: California | Colorado | Illinois | Maine | New Jersey | New York | Maryland | Minnesota | Washington

Posted

4 days ago

Salary

0

Seniority

Mid Level

High School2 yrs expEnglish

Job Description

Customer Relationship Representative – Part-Time

Secur-Serv

• Provide accurate, professional, courteous, and timely responses to candidate inquiries via telephone, email, and chat for LSAT programs. • Efficiently processes candidates’ inquiries, researches, and resolves candidate concerns. • Representing LSAC, providing first-level telephone, email, and chat support to LSAC registrants in fast-paced Contact Center. • Work under supervision of the Director of Customer Relationships assisted by Supervisory team. • Enter their availability to work various shifts between 9:00am - 9:00pm, and then are scheduled up to 29 hours a week. • Must be available to work 40 hours a week for your first 2 weeks for paid training. • All CRRs must be available and are scheduled to work a minimum of eight weekends a year to meet our client's needs.

Job Requirements

  • High School Diploma or GED
  • Minimum 2 years of customer service experience
  • Strong verbal skills, including a clear speaking voice, strong language skills, excellent diction, and tone.
  • Ability to write in a clear and concise manner
  • Strong grammar, punctuation, and proofreading abilities
  • Knowledge of Microsoft Office, Windows, Adobe Acrobat, Excel
  • Strong focus on customer service skills, with focus on problem resolution, first contact resolution
  • The ability to maintain professionalism and work well under pressure in a production environment.
  • Upbeat, positive disposition and attitude is required.
  • Cooperative, flexible, and being adaptable to change is necessary.
  • Strong interpersonal skills and ability to collaborate well with other staff as a team player in a contact center environment.

Benefits

  • Free wellness and mental health resources via our Employee Assistance Program (EAP) available which is all employees for help with life's stresses and up to three visits with a professional.
  • Explore new training opportunities through our LinkedIn Learning platform and partners to develop your skills and career.

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