Alight Solutions

Location: Virtual Telangāna India Type: Regular Category: Sales Support Job Description: JOB LOCATION: Hybrid / Hyderabad, India JOB SUMMARY: Value Engineering focuses on quantifying and communicating business impact through analytics, benchmarking, and value measurement frameworks such as scorecards and ROI models. We are seeking a highly analytical and business-oriented Data Scientist to support our Value Engineering and client analytics initiatives. This role will focus on transforming complex, multi-source data into actionable insights that clearly demonstrate business value for our clients. The ideal candidate combines strong technical ability with business acumen to build scalable analytics, quantify outcomes, and communicate insights in a clear, executive-ready format. This role sits at the intersection of data science, consulting, and value measurement. KEY RESPONSIBILITIES - Develop and deliver reports, dashboards, and advanced analyses leveraging data from multiple internal and external sources - Examine and interpret analytical outputs to identify trends, patterns, and drivers of business performance - Identify trends, patterns, and behavioral insights from large datasets to inform decision-making and quantify impact - Translate complex data into clear, compelling narratives tailored for C-level executives and business leaders - Support development of executive presentations and value articulation materials. - Collaborate with cross-functional teams (analytics, product, consulting, and operations) to drive data-driven strategies - Build reusable assets, templates, and scalable workflows to improve efficiency and repeatability. - Leverage modern tools (including agentic AI solutions such as Microsoft Copilot Studio) to build Agents and enhance data retrieval, automation, and insight generation - Design and support value measurement frameworks and scorecards to track business outcomes and ROI. REQUIRED QUALIFICATIONS - Bachelor’s (or Master’s) degree in Mathematics, Statistics, Computer Science, Economics, Engineering, Business, or a related field - 4+ years of experience in data science, analytics, or a related role - Strong expertise in SQL and experience working with large-scale data environments (e.g., Hadoop, Cloudera Data Platform, Hue, Amazon Redshift & S3) - Experience in building dashboards and visualizations (e.g., Tableau, Power BI, QuickSight) - Advanced proficiency in Microsoft Excel and PowerPoint for analysis and storytelling - Proven ability to analyze large datasets and translate findings into clear, actionable insights - Excellent communication and stakeholder management skills PREFERRED QUALIFICATIONS - Experience with Python and/or R for advanced analytics, modeling, and automation - Familiarity with Microsoft Copilot Studio (agents and flows) or similar agentic AI / automation tools - Exposure to value consulting, business case development, or ROI measurement - Experience working in consulting, benefits analytics, or client-facing analytics roles - Exposure to cloud-based data platforms and modern data engineering workflows KEY COMPETENCIES - Analytical Rigor: Strong problem-solving skills with attention to detail - Business Acumen: Ability to connect data insights to business outcomes and client value - Storytelling: Exceptional ability to synthesize and communicate insights - Collaboration: Works effectively across global and cross-functional teams - Innovation: Interest in leveraging AI and automation to enhance analytics capabilities WHY JOIN US - Opportunity to work on high-impact analytics initiatives across global clients - Exposure to cutting-edge data platforms and AI-driven tools - Collaborative, fast-paced environment with strong growth opportunities We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Role Description The Appeals Specialist reviews adverse determination outcomes for Short Term Disability and Long-Term Disability claims. They ensure compliance with regulatory requirements and make fair, thorough, and timely appeal determinations. Responsibilities - Planning, implementing, and executing the process of investigating STD and LTD claims that are in dispute; and effectively tracking and managing assigned case load of claim appeals. - Evaluating medical, financial, and non-medical information, as developed, and consulting with internal and external professionals regarding issues in dispute for the purpose of resolving claims. - Providing clear communication to insureds, plan holders, attorneys, and others with respect to issues in dispute. - Interpreting policy provisions, state and federal regulations, department procedures and compliance directives. - Mentoring Specialists and providing guidance on the interpretation and administration of contract language. - Giving feedback to assess the training needs of the organization development offerings to enhance appeal administration skills. Qualifications - Have experience of three or more years in STD/LTD product and claims management knowledge. - Have experience in state and federal compliance issues impacting claim administration and appeals. - Have experience with ERISA compliance claim review. - Have work experience with medical knowledge (i.e., medical terminology, medical conditions). - Demonstrate good judgment, professionalism, and the ability to handle confidential information. - Possess High School diploma or commensurate level of education required. (Bachelor’s degree preferred). - Have intermediate knowledge of Microsoft Office, including Outlook and Word. - Display good interpersonal (oral and written) communication skills and a positive attitude. - Be well organized, able to multi-task and identify priorities. Requirements - By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. - Alight requires all virtual interviews to be conducted on video. - Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations. Benefits - Comprehensive total rewards package supporting mind, body, wallet, and life. - Health, dental, and vision coverages starting Day One. - Wellbeing programs. - Retirement plans with contribution matching. - Generous time off and parental leave. - Continuing education and career growth opportunities. - Flexible working arrangements.

Role Description The Disability Case Manager is responsible for administering and case managing assigned Group Short Term Disability claims. They will follow the plan provisions, state and federal guidelines, and established protocols. They work jointly with other team members within STD, LTD, and Risk Management resources. Responsibilities - Using the most efficient and effective means of proactive outreach to obtain and/or dispense information involving claimants, departmental managers, physicians, HR, Payroll, or any other sources. - Communicating claim status and decisions via telephone and in writing. - Initiating communications to claimant, physician, and/or plan holder to obtain information, make assessments, and initial claim decisions. - Prioritizing and reviewing new claims to adhere to established departmental productivity. - Meeting productivity requirements for handling “fast track” disability claims with limited durations. - Investigating and analyzing claim information to determine coverage and benefit eligibility. - Performing pre-existing condition investigations and drafting adverse determination letters, if applicable. - Determining disability by comparing functionality with job requirements. - Setting up claims for initial benefit approval including physician statements and medical records. - Following claim management procedures and identifying potential return to work and job accommodation opportunities when applicable. - Utilizing claim management resources, i.e., MDA (Medical Disability Advisor), and other disability guidelines. - Working with the goal of returning claimants to active work status. - Assessing claims when other sources of income are received to ensure accurate offsets are applied. - Recalculating benefits as needed to determine under/overpayments. Qualifications - Demonstrate independent problem-solving and decision-making ability. - Able to clearly communicate claim decisions and contract language verbally and in written correspondence. - Demonstrate math aptitude, ability to multitask, and analytical skills. - Have a 4-year college education or equivalent work/education experience. - Experience of 2 years in disability claim management (STD) or other previous Group insurance experience. - Have experience with candidate regulatory and compliance standards. Requirements - Background check consistent with Alight’s employment policies. - Virtual interviews to be conducted on video. - Occasional travel to physical office locations may be required. Benefits - Health, dental, and vision coverages starting Day One. - Wellbeing programs. - Retirement plans with contribution matching. - Generous time off and parental leave. - Continuing education and career growth opportunities. - Flexible working arrangements.

• reviews adverse determination outcomes for Short Term Disability and Long-Term Disability claims • ensure compliance with regulatory requirements and make fair, thorough, and timely appeal determinations • plan, implement, and execute the process of investigating STD and LTD claims that are in dispute • effectively track and manage assigned case load of claim appeals • evaluate medical, financial, and non-medical information, as developed, and consult with internal and external professionals regarding issues in dispute for the purpose of resolving claims • provide clear communication to insureds, plan holders, attorneys, and others with respect to issues in dispute • interpret policy provisions, state and federal regulations, department procedures and compliance directives • mentor Specialists and provide guidance on the interpretation and administration of contract language • give feedback to assess the training needs of the organization development offerings to enhance appeal administration skills

Role Description This role is critical in supporting members through high-quality clinical case management and coordination of expert medical opinions. This position involves reviewing complex medical cases, ensuring clinical completeness, and facilitating the delivery of expert insights through collaboration with physicians and internal teams. Responsibilities - Managing assigned Care Team case workload from intake through completion. - Ensuring cases meet established timelines, service level agreements (SLAs), and performance guarantees (PGs). - Maintaining knowledge of workflows, clinical operations, and organizational policies and procedures. - Demonstrating ownership of case progression and timely delivery of services. - Evaluating medical records and imaging for completeness and clinical quality. - Reviewing, interpreting, and synthesizing complex medical records. - Creating clear, concise, and structured written case summaries. - Identifying gaps in records and determining when additional information or testing is required. - Triaging cases to the appropriate clinical specialty and consulting physician. - Collaborating with physicians, summary coordinators, and healthcare navigation teams. - Ensuring all clinical components are aligned for accurate expert delivery. - Communicating effectively within the nursing team and cross-functional partners. - Escalating issues, risks, or concerns to leadership as appropriate. - Adhering to all confidentiality and HIPAA requirements in accordance with company policies. - Ensuring compliance with all operational and clinical standards. - Participating in quality improvement initiatives and organizational projects. Qualifications - Possess BSN in Nursing required or currently in progress. - Hold active RN license in good standing. - Have experience managing relationships with external clients or partners. - Have experience reviewing and analyzing complex patient medical records. - Demonstrate good attention to detail, critical thinking, and problem-solving skills. - Display excellent written and verbal communication abilities. - Possess dynamic customer service orientation. - Be proficient in Microsoft Outlook, Word, Excel, and Adobe PDF tools. - Have ability to work independently and collaboratively in a team environment. - Be comfortable in an urgent, evolving operational setting and flexible to changing priorities. Application and Interview By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations. Our Commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices, and observances, unless doing so would result in undue hardship.

• administering and case managing assigned Group Short Term Disability claims • following the plan provisions, state and federal guidelines, and established protocols • using most efficient and effective means of proactive outreach to obtain and/or dispense information • involving information to and from claimants, departmental managers, physicians, HR, Payroll, or any other sources • communicating claim status and decisions via telephone and in writing • initiating communications to claimant, physician, and /or plan holder to obtain information, make assessment, and initial claim decision • prioritizing and reviewing new claims to adhere to established departmental productivity • meeting productivity requirements as established by department for handling fast track disability claims • investigating and analyzing claim information to determine coverage and benefit eligibility • performing pre-existing condition investigation and draft adverse determination letter, if applicable • determining disability by comparing functionality with job • setting up claim for initial benefit approval including physician statement(s) and medical records • following claim management procedures and identifies potential return to work, job accommodation opportunities when applicable • utilizing claim management resources • working with the goal of returning claimant to active work status • assessing claim when other sources of income are received to ensure accurate offsets are applied • recalculating benefits as needed determining under/overpayments

Role Description - Provide quality client service, including meeting internal and external deadlines, to ensure a high level of client satisfaction in O2C - CA Operations. - Generate monthly invoices and prepare related supporting documentation and assist with adhoc reporting requests from the clients. - Understanding of daily / monthly financial reports (like Transactions Report, Revenue, WIP report). - Working on contract modifications / reversals in Workday based on the client evidence support. - Recognizing the revenue as per SOX guidelines and reports. - Comply with audit or controls to ensure data integrity of all financial information processed for clients. - Good evidence interpretation and understanding of verbiage in agreement. - Communicate and interact with internal and external clients on finance-related questions and issues to provide high quality service. - Ability to work as part of a team, sharing best practices, knowledge & ideas. - Provide required and timely information to support both internal and external auditors. - Meeting all the targets and proactively calling out the potential risk. Qualifications - Minimum of 0-6 months of financial domain and/or equivalent accounting experience. - Good verbal and written communication skills. - Ability to analyze the data and critical thinking. - Understanding of MS Office – Intermediate. - Results driven, self-motivated team player that can take initiative and produce results. - Accuracy, thoroughness, and strong attention to detail. - Ability to meet deadlines and work in a fast-paced environment. - Strong in Outlook/mailbox management. - Exposure to Workday ERP system. - Good interpersonal skills. - Ability to prioritize tasks and deadlines. Benefits - Programs and plans for a healthy mind, body, wallet, and life. - Variety of health coverage options. - Wellbeing and support programs. - Retirement plans. - Vacation and sick leave. - Maternity, paternity & adoption leave. - Continuing education and training. - Several voluntary benefit options.

Role Description This role involves handling inbound calls and providing financial education on complex retirement-related questions, investment, and payment options for plan participants. It focuses on both qualified and non-qualified retirement plan benefits. Ideal candidates should have a financial background, enjoy educating and supporting others, and possess strong listening, communication, and problem-solving skills. Knowledge of Defined Contribution and/or Defined Benefit plans is essential. Responsibilities - Handling inbound calls and providing financial education. - Answering complex questions, investment and payment options available to plan participants. - Offering guidance on appropriate tools and services. - Providing information and guidance around the effects of plan distributions, loans, investment choices and other specific plan rules. - Working independently to troubleshoot and research issues, and develop solutions. - Processing transactional support to plan participants. - Focusing guidance on qualified and non-qualified retirement plan benefits. Requirements - Ability to acquire FINRA Series 6 within 6 months of hire. - Demonstrate Defined Contribution or Qualified Plan experience. Experience in customer service and/or financial services. - Possess analytical skills for problem solving and ability to troubleshoot basic technical problems. - Be detail oriented with a high degree of accuracy and personal accountability. - Able to work in high pressure environment with seasonality high volume. - Utilize conceptual thinking to identify patterns, apply concepts and clarify complex information. - Demonstrate sustained confidence and resilience during difficult interactions. - Possess ability to ask relevant probing questions to better assess customer needs. - Use data to persuade and influence customers to objectively guide them. - Demonstrate active listening to customers to understand both articulated and unarticulated needs. Application and Interview By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations. Our Commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter. Authorization to Work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Salary Pay Range - Minimum: 50,000.00 USD - Maximum: 60,000.00 USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight.

Role Description The Client Leader is responsible for managing and retaining a high-value client portfolio. The deliver strategic solutions to align with client goals, and drive customer success, value, revenue growth, and retention. They oversee Absence Management clients, foster strategic partnerships, and leverage expertise in Alight’s solutions with a focus on delivering impactful outcomes. Responsibilities - Developing and building meaningful and trusted relationships across internal teams, customer stakeholders, and key influential third-party stakeholders. - Leading through influence; persuades, motivates, and inspires action toward desired outcomes. - Asking provocative questions to uncover and understand the client’s business goals, priorities, and desired outcomes. - Anticipating the client’s needs and effectively positioning solutions to drive value maximization, retention, and revenue growth. - Advocating and connecting capabilities, support, and/or services for clients. - Consulting with clients regularly on best practices to increase product adoption and utilization. - Identifying opportunities for expansion of solutions to support and drive the client’s desired business outcomes. - Owning the Account Health strategy for assigned client accounts. - Leading the strategy, preparation and execution of Quarterly Client Business Reviews (QBRs). - Leading the renewal strategy for assigned book of business. Qualifications - Have bachelor’s or equivalent experience with at least 5 years in client, broker, or account relationship management for complex, high-value portfolios. - Demonstrate expertise in strategic client relationship management, including building and maintaining executive-level partnerships with clients, brokers, and key stakeholders. - Display ability to develop and execute client delivery strategies that drive customer success, operational excellence, revenue growth, retention, and client satisfaction. - Possess leadership and team management skills, with experience coaching, mentoring, and developing high-performing teams. - Demonstrate advanced communication, presentation, and influencing skills, including the ability to engage effectively with C-suite executives. - Have business, financial, and analytical acumen. - Have experience in Absence Management services and related business operations. - Demonstrate ability to successfully lead in ambiguous and rapidly changing environments. - Have experience overseeing cross-functional projects and client governance activities. - Display advanced solution-oriented mindset and change leadership capabilities. Requirements - Background check consistent with Alight’s employment policies. - All virtual interviews to be conducted on video. - Occasional travel to one of our physical office locations may be required. Benefits - Health, dental and vision coverages starting Day One. - Wellbeing programs. - Retirement plans with contribution matching. - Generous time off. - Parental leave. - Continuing education and career growth opportunities.

• Handling inbound calls and providing financial education. • Answering complex questions, investment and payment options available to plan participants. • Offering guidance on appropriate tools and services. • Providing information and guidance around the effects of plan distributions, loans, investment choices and other specific plan rules. • Working independently to troubleshoot and research issues, and develop solutions. • Processing transactional support to plan participants. • Focusing guidance on qualified and non-qualified retirement plan benefits.