• Process client invoices in volume • Work closely with internal and external clients • Establish billing parameters upon receipt of a new or updated client contract • Create client invoices accurately and timely that correspond to the terms of the contract • Consistently review and confirm invoice details across requisite systems • Apply credit memos as needed with documentation • Respond timely to client inquiries • Track & Report A/R Aging to clients • Assist Collection Specialists on aged client invoices • Research discrepancies and provide audit support & schedules as needed

• Handle the preparation of complex client invoices for both fulfillment services and parcel. • Perform data analytics on large datasets, applying expertise in Excel , including VLOOKUP and Pivot Tables , to ensure accurate and detailed billing. • Collaborate with Sales, Customer Excellence, Operations, and Implementations teams when new customers are onboarded, to understand customer workflows and how they relate to rate cards. • Build strong relationships with customers to resolve disputes in order to facilitate timely payments. • Regularly document and update billing procedures, while recommending and implementing best practices to improve efficiency and leverage data management tools. • Provide management with key performance indicators. • Leverage data analysis to offer deep visibility into critical billing issues, revenue trends, and operational variances. • Assist with requests related to internal and external audits.

Role Description At Horace Mann, we understand that even a minor auto accident can be a major disruption for our customers. As an Express Specialist – Auto, you'll be the first point of contact for customers experiencing non-injury auto claims, helping them navigate the claims process with confidence, compassion, and exceptional service. Whether you're beginning your claims career or bringing transferable customer service experience, this role provides an excellent opportunity to build your insurance knowledge while learning the fundamentals of auto claims handling in a collaborative and supportive environment. Key Responsibilities - Claims Investigation & Resolution - Investigate non-injury first-party physical damage claims by verifying coverage, determining liability, and evaluating the scope of damages. - Evaluate claims to determine appropriate settlement values while adhering to company claims handling standards and state regulations. - Handle low-complexity physical damage claims, tasks, and documentation efficiently and accurately. - Verify the appropriate estimate channel, rental eligibility, and payment requirements for assigned claims. - Monitor and confirm invoicing for total loss claims when applicable. - Process payments and claim correspondence in a timely manner. - Customer Experience - Serve as the primary point of contact for customers throughout the claims process. - Provide proactive, transparent, and timely communication to customers and other involved parties. - Deliver an extraordinary customer experience by demonstrating empathy, professionalism, and ownership of each claim. - Operate effectively in a fast-paced, customer-focused environment while utilizing claims systems and telephony technology. - Claims Quality & Collaboration - Complete timely investigations to identify opportunities for referral to Special Investigations, Total Loss, or other business areas when appropriate. - If assigned to the Total Loss team, process claims and respond to inquiries through the Total Loss phone queue. - Collaborate with internal business partners to ensure timely and accurate claim resolution. - Maintain compliance with company best claim practices and applicable state regulations. Qualifications - Required - High School Diploma or GED. - No prior claims experience required—we'll provide the training you need to be successful. - Strong verbal and written communication skills. - Excellent customer service and problem-solving abilities. - Ability to obtain and maintain required state adjuster licenses within the required timeframe. - Ability to manage multiple priorities while maintaining attention to detail. - Preferred - Previous customer service, insurance, automotive, banking, hospitality, or call center experience. - Experience working in a fast-paced environment with a strong focus on customer satisfaction. Skills & Competencies - Customer-first mindset - Strong communication and active listening skills - Critical thinking and sound decision-making - Attention to detail and organizational skills - Ability to learn new systems and processes quickly - Adaptability and resilience in a fast-paced environment - Commitment to continuous learning and professional development Additional Information - Strong verbal and written communication skills required. - Periodic travel may be required. - Must obtain and maintain required state adjuster licenses. - Training and ongoing development provided. Pay Range $21.44 - $29.16/hr. Salary is commensurate to experience, location, etc.

Role Description The Advanced Workflow Specialist, Confocal is responsible for providing technical pre- and post-sales support for all advanced confocal microscopy products. Support will be provided to Leica’s Life Science Research customers and Account Managers in all facets of their selling activities. The AWS-C will perform product demonstrations, troubleshooting, and training sessions with end customers and sales reps. This role will also handle demonstration system logistics and confirm correct system functionality as well as perform successful product demonstrations to drive advanced widefield system sales. This position reports to the Regional Sales Manager, West and is part of the Life Science Research team. The AWS-C will be based in the SoCal area and work remotely covering SoCal, AZ, NV, NM, UT & CO. In this role, you will have the opportunity to: - Provide expert product, application and software support to customers and sales and perform successful product demonstrations to drive sales results. - Provide technical troubleshooting and conduct trainings for customers and Leica employees. - Participate and instruct in customer workshops and schedule/run product seminars. - Work with customers or other professionals to generate field data and application notes, which highlight product benefits and help differentiate Leica products. - Assist in meeting sales goals for each of the confocal sales reps in his/her assigned territory and provide positive motivation and support to help sales reps meet their goals. Qualifications - BA/BS in the life sciences or optics field and minimum 2 years in a research environment, regularly applying microscopy and digital imaging techniques. - 2 years of imaging analysis experience. - Teaching or training experience, providing training and advice on how to use imaging equipment and techniques to solve scientific questions. - Familiarity with biological imaging applications; fluorescence, confocal microscopy and optics experience highly valued. Requirements - Ability to travel 50% overnight within the US. - Must have a valid driver’s license with an acceptable driving record. - Ability to lift, move or carry equipment up to 15 lbs. Benefits - Comprehensive package of benefits including car allowance, paid time off, medical/dental/vision insurance, and 401(k) to eligible employees. - Remote work arrangement eligible for this position. - Bonus/incentive pay eligibility.