DLS Discovery, LLC logo
DLS Discovery, LLC

The DLS Discovery Legal team provides leading e-Discovery and legal support services.

Client Services Manager

Client Services RepresentativeClient ServicesFull TimeRemoteSeniorTeam 51-200Since 2018H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

9 days ago

Salary

0

Seniority

Senior

5 yrs expEnglish

Job Description

Client Services Manager

DLS Discovery, LLC

• The Client Services Manager will provide direct management of a project management team • Responsible for the oversight, leadership, and development and coaching of all members of their team • Build and maintain relationships with clients supported by their team • Partner with internal support and development organizations to ensure comprehensive and efficient service is delivered to KLDiscovery’s clients • Provide direct project level support including consultation, serving as an escalation point, and providing a load-balancing function during peak periods

Job Requirements

  • 5 plus years of experience in litigation support, legal practice or related legal or ediscovery industry
  • Previous leadership experience is preferred
  • Demonstrate key leadership traits
  • Demonstrate integrity, accountability, respect and commitment to KLDiscovery
  • Demonstrate excellence in managing all functions of the job
  • Apply the knowledge and skills required to perform at the highest level
  • Demonstrate best practices in professional relationships
  • Focus on job execution and achieving optimal results
  • Take personal responsibility for performance; sets annual performance goals for self; and work with leadership to understand goals and opportunities for growth
  • Demonstrate honesty and professionalism in performing job; engage with others with respect, trust and dignity; exhibit a positive attitude and contribute to high morale
  • Manage workload by setting priorities in collaboration with leadership; demonstrate exceptional ability to multi-task; organize work and manage time to achieve maximum efficiency; utilize staff to achieve tactical goals of the organization and delivery of superior client service in support of their projects
  • Support the team and our clients by understanding the issues and needs while utilizing our support partners and other organizational resources to deliver support internally and deliver superior service externally; demonstrate efficiency and effectiveness in performing work; communicate clearly and effectively, both verbally and in writing
  • Demonstrate knowledge and expertise in functional area; understand business process and apply best practices to achieve best results; demonstrate knowledge of clients and KLDiscovery’s organizational structure; demonstrate knowledge and understanding of KLDiscovery’s internal support groups
  • Actively identify and contribute ideas that drive the strategic and tactical goals of the organization; constantly evaluate processes and procedures to ensure exceptional client support; proactively seeks feedback and suggestions from staff and clients to understand, meet and exceed expectations
  • Set and meet annual performance and development goals; apply processes and methodologies to perform work; demonstrate flexibility by supporting special requests and projects; comply with policies and procedures; utilize systems and resources to achieve optimal results.

Benefits

  • Client service quality – this is the absolute highest priority for the Client Services team. Management must oversee service delivery of all direct reports to ensure the best quality of project management and consultation is provided to our clients
  • Team development – initiate proactive coaching opportunities to PM team members to strengthen skills and knowledge around client communication and interaction, client service delivery, internal workflows and technology, and team collaboration. The manager will provide constructive feedback and recommendations to team members as needed
  • Support for team members – management will ensure PM team members are well supported, serving not only as an escalation point internally and externally, but also to aid PM’s in building the proper support structure around larger matters and in situations where case coverage will be needed for either PTO or other circumstances.
  • Conduct performance reviews and make appropriate recommendations for employee growth and development
  • Assign projects to team members, monitor and manage PM utilization and work allocation, coordinate case coverage when Project Managers are out of the office, ensure proper case transition between Project Managers
  • Work with PM and OPS management to develop and strengthen internal processes and workflows to ensure efficiency, and work product is delivered at the highest possible level.
  • Collaborate with team members and management across KLDiscovery on organization-wide initiatives and efforts, with an emphasis on optimal customer service to our clients
  • Exceptional analytical, organizational and problem-solving skills; ability to proactively and independently resolve complex issues
  • The ability to effectively and adeptly communicate (verbally and in writing) externally with clients and internally with all levels of the organization to successfully accomplish objectives portraying knowledge and confidence
  • The ability to motivate others to perform at maximum efficiency without sacrificing quality of the services delivered extensive knowledge of the principles and concepts of project management
  • Knowledge of the concepts, principles, management and processing of electronically stored information (ESI) as they relate to legal matters
  • Knowledge of the use of hosted discovery management applications and tools
  • Knowledge of Windows Operating Systems (desktop and network), network storage and archival technologies
  • Expert-level proficiency in Microsoft Office Suite
  • Extensive knowledge of litigation support applications such as Ringtail, eDiscovery Review, Relativity, Introspect
  • Work early morning, evening or weekend hours as needed
  • Handle additional special projects, as assigned
  • Occasional travel required (0 to 10%)

Related Job Pages

More Client Services Representative Jobs

CohnReznick logo

Tax Senior Associate, Financial Services

CohnReznick

Founded in 1919, CohnReznick is a leading tax, accounting, and advisory firm dedicated to serving customers nationally and internationally through a hands-on, e

Tax Senior Associate [Financial Services] Opportunity ID 8036 Department Tax Location(s) Los Angeles State California Function Tax Job Description As CohnReznick grows, so do our career opportunities. As one of the nation’s top professional services firms, CohnReznick creates rewarding careers in advisory, assurance, and tax with team members who value innovation and collaboration in everything they do! CohnReznick helps organizations optimize performance, manage risk, and maximize value through CohnReznick LLP (assurance services) and CohnReznick Advisory LLC (advisory and tax services). Together, the firm provides leaders with deep industry knowledge and relationships, solutions to address clients’ unique business goals and risks, and insight on how emerging market forces can drive opportunity. With offices nationwide, the firm serves organizations around the world as an independent member of Nexia. We currently have an exciting career opportunity for a Tax Senior Associate to join the team in our Los Angeles or Woodland Hills, CA office with our Financial Services Group in a hybrid capacity. CohnReznick is a hybrid firm most of our professionals are located within a commutable distance to one of our offices. This position is considered hybrid which means team members are expected to alternate time between both remote and office. t CohnReznick, we believe in creating the conditions in which everyone can do their best work, collaborate, learn, and build community. This results in our ability to create opportunities for our people, make a difference for our clients, and strengthen our internal and external communities. YOUR TEAM. As part of the Financial Sponsors & Financial Services team, you’ll work with some of the nation’s leading private equity, venture capital, hedge, real estate, cannabis, private credit, and other alternative investment funds. You’ll gain valuable knowledge of the capital markets ecosystem and use it to deliver the comprehensive transaction, fund, and portfolio company audit, tax, and value creation solutions. As a result of the unique organizational structure of most private investment funds, you’ll collaborate with other CohnReznick industry and service line team members to deliver outstanding technical and client service. Located in almost every financial center across the United States—New York, Connecticut, California, Chicago, Boston, Dallas, Denver, Miami, and more--our clients deploy billions of dollars of capital and expect situation-tested expertise, industry knowledge, access to market intelligence and timely response to questions and requests. WHY COHNREZNICK? At CohnReznick, we’re united by a common mission to create opportunity, value, and trust for our clients, our people, and our communities. Whether it’s working alongside your peers to solve a client challenge, or volunteering together at the local food bank, there are so many ways to find your “why” at the firm. We believe it’s important to balance work with everyday life – and make time for enjoyment and fun. We invest in a robust Total Rewards package that includes everything from generous PTO, a flexible work environment, expanded parental leave, extensive learning & development, and even paid time off for employees to volunteer. YOUR ROLE. Responsibilities include but not limited to: - Work with a team to meet various department deadlines throughout the year - Preparing the following types of tax returns: business tax returns including 1120, 1120-S & 1065; experience with tax provision preferred - Assist with the process and review of tax returns - Various financial analysis including but not limited to balance sheets and income statements - Proficient in using various department software platforms - Ad hoc projects YOUR EXPERIENCE. The successful candidate will have: - 3+ years of work experience in another public accounting firm - Financial Services Experience preferred - Heavy Partnership Experience preferred - Bachelor’s Degree required - CPA licensure achieved or eligibility to sit for the exam - Strong experience using Microsoft Office Suite - Knowledge of audit software such as CaseWare or ProSystem FX - Exceptional organizational and communication (verbal and written) skills Studies have shown that we are less likely to apply to jobs unless we meet every single qualification. At CohnReznick, we are dedicated to building a diverse, equitable, and inclusive workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or one of our other roles. You may be just the right candidate for this or one of our other roles. In California, the salary range for Tax Senior Associates is $80,000 - $115,000. Salary determination will vary based on factors such as a candidate’s geographical location, qualifications, experience, skills, and competencies. Salary is one component of the CohnReznick total rewards package, which includes a discretionary performance bonus; generous paid time off; expanded and inclusive parental benefits, and access to best-in-class learning and development platforms, to name a few.

California
$80K - $115K / year
Full TimeRemoteTeam 201-500Since 2018H1B Sponsor

• Serve as the primary liaison for existing groups, maintaining positive relationships, and driving group satisfaction and retention • Attend virtual and in-person client meetings across Texas to build relationships with groups, conduct education meetings, and provide enrollment support • Lead renewal discussions, including negotiating terms and pricing to drive retention while balancing business objectives and client needs • Proactively identify potential obstacles to group success and collaborate with internal teams to develop strategic solutions • Collaborate closely with internal teams to ensure seamless implementation and optimize the group experience • Oversee resolution of escalated issues by responding swiftly and managing client inquiries, concerns, and requests • Be a part of a cutting-edge, fast-growing team

Texas
$85K - $95K / year
Burrell Behavioral Health logo

System Director, Client Financial Services

Burrell Behavioral Health

Leading the conversation on advancing, expanding and improving behavioral health in our communities.

Full TimeRemoteTeam 1,001-5,000Since 1977H1B Sponsor

• Provide system-wide leadership for billing and client financial services operations. • Drive revenue cycle performance through effective reimbursement strategies, revenue optimization, and cash flow management. • Monitor key performance metrics and implement initiatives that improve outcomes and operational efficiency. • Partner with RCM leadership to establish annual quality, productivity, and performance goals. • Support budgeting, forecasting, staffing plans, and revenue modeling activities. • Identify and lead process improvement initiatives that enhance accuracy, efficiency, and financial performance. • Recruit, develop, coach, and retain high-performing team members and leaders. • Conduct performance reviews, provide ongoing feedback, and support professional growth. • Foster a culture of accountability, collaboration, innovation, and continuous improvement. • Ensure compliance with all federal, state, payer, accreditation, and organizational requirements. • Maintain alignment with company policies, procedures, and strategic objectives. • Monitor departmental performance and implement corrective action plans when necessary. • Provide oversight and guidance for complex billing issues and operational challenges. • Collaborate with executive and operational leaders on strategic initiatives and organization-wide projects.

Missouri
Job Duck logo

Client Service Representative

Job Duck

We help incredible people find an amazing job working from home for a United States based business.

Full TimeRemoteTeam 201-500H1B No Sponsor

• Manage calendars and coordinate scheduling needs • Conduct client intake conversations and gather relevant details regarding potential matters • Ensure confidentiality and professionalism in all client interactions • Perform administrative support tasks as assigned • Schedule consultations, appointments, and meetings • Create clear summaries of client matters for attorney review • Collect and organize client information and supporting documentation • Transfer calls to the appropriate team members when necessary • Answer incoming phone calls in a professional and courteous manner • Serve as the primary point of contact for prospective and existing clients • Create a welcoming and positive experience for every caller and client • Follow up with potential clients when appropriate • Maintain accurate client records and documentation • Respond to client questions and provide exceptional customer service • Complete intake forms accurately and thoroughly

Brazil
$1.0K - $1.1K / month