Role Description The Program Manager has a key role with leading USAging’s efforts with the Center for Dementia Respite Innovation in conjunction with the Alzheimer’s Association and the University of Minnesota. The position focuses on providing technical assistance to awardees, awarded through competitive grants to local adult day care centers, home health agencies, and other respite care providers that propose to improve the quality of their services. The position will provide awardees with critical, ongoing technical assistance and monitoring through activities such as: - Delivery of webinars - Learning collaboratives - Regular check-ins - Site visits - Education and training The ideal candidate will be an efficient and proactive manager who is organized, strategic, and an excellent communicator able to balance multiple activities daily. Qualifications - Master’s degree plus at least four years of relevant work experience - Knowledge of the Aging Network and programs/services for caregivers of individuals with dementia - Excellent organizational skills, attention to detail and follow-through - Excellent oral and written communications skills - Ability to plan ahead, meet deadlines and balance multiple tasks - Ability to keep track of details and timelines and effectively communicate the most relevant information to supervisors/colleagues - Excellent skills with Microsoft Office, particularly Word, Excel and PowerPoint - Experience with Survey Monkey or other survey platforms and webinar broadcast platforms - Excellent interpersonal skills with demonstrated ability to work as part of a team and build external relationships - All-hands-on-deck attitude and a willingness to pitch in when needed - Self-starter with proven organizational, time management and problem-solving skills - Attention to detail and follow-through, even in a fast-paced environment - Passion for USAging’s mission of helping older adults age in place and maintain their health and independence for as long as possible Requirements - Candidates outside of the Washington, DC area will be considered. - The successful candidate will also be able to occasionally travel to member conferences and always attend the USAging Annual Conference and Tradeshow each summer for up to six days. Benefits - Competitive salary - Excellent benefits package, including fully paid individual health, dental and vision coverage - Retirement savings plan with a 10 percent employer contribution - Generous vacation and sick leave Application Procedure Applications must include a cover letter, resume and salary requirements. The application will remain open until filled. We cannot respond to all applications and unsolicited phone calls or emails will not be returned.

• Deploy & equip a team of technical program managers to drive the achievement of organizational OKRs by leading complex initiatives, and optimizing team execution & collaboration. • Manage and coach technical program managers to ensure success in their roles. • Implement operational frameworks that incur the least amount of overhead while maximizing information flow and support for the home organization’s goals. • Act as a Principal Program Manager on especially challenging problems. • Build strong relationships with partnered Directors, VPs and other leaders across the company to promote successful execution against goals.

• Design, own, and continuously improve the monthly agent release program. • Set and hold the platform-readiness bar. • Drive go-to-market coherence across LOBs. • Instrument launch health and build reporting that matters. • Operate with high judgment in ambiguous situations. • Establish the operating rhythms, governance structures, and cross-functional alignment mechanisms.

• Own capacity management and forecasting processes across complex technical environments • Drive continuous improvements to planning, documentation, and operational workflows • Identify risks, bottlenecks, and opportunities before they impact delivery • Develop scalable processes that improve operational efficiency • Ensure capacity planning aligns with business priorities and technical requirements • Lead end-to-end technical initiatives across multiple teams • Coordinate engineering efforts to deliver complex programs successfully • Drive execution while balancing competing priorities • Track program health, risks, dependencies, and milestones • Build trusted relationships through clear communication and consistent delivery • Identify opportunities to expand engagement and create additional client value • Work closely with engineering teams on technical planning and execution