• Design, own, and continuously improve the monthly agent release program. • Set and hold the platform-readiness bar. • Drive go-to-market coherence across LOBs. • Instrument launch health and build reporting that matters. • Operate with high judgment in ambiguous situations. • Establish the operating rhythms, governance structures, and cross-functional alignment mechanisms.

• Own capacity management and forecasting processes across complex technical environments • Drive continuous improvements to planning, documentation, and operational workflows • Identify risks, bottlenecks, and opportunities before they impact delivery • Develop scalable processes that improve operational efficiency • Ensure capacity planning aligns with business priorities and technical requirements • Lead end-to-end technical initiatives across multiple teams • Coordinate engineering efforts to deliver complex programs successfully • Drive execution while balancing competing priorities • Track program health, risks, dependencies, and milestones • Build trusted relationships through clear communication and consistent delivery • Identify opportunities to expand engagement and create additional client value • Work closely with engineering teams on technical planning and execution

Role Description This position is primarily responsible for managing multiple or joint energy efficiency programs with limited support from senior leadership. In this hands-on management role, you will oversee all aspects of an energy program and will work closely with both clients and our energy professionals to achieve client energy efficiency goals and other program objectives. The Program Manager II is responsible for program budget oversight, comprehensive understanding of the program’s strategic direction, demonstrating financial acumen and a problem-solving approach, team development and engagement, vendor and client relationships, and more. Essential Duties and Responsibilities - Actively engage in talent management process, including interviewing, resource planning and utilization, engagement planning, performance evaluations, and more. - Provide client communications and reporting. - Oversee program operations to ensure client requirements are met. - Support partner and client contract management process. - Establish solid and trusted relationships with client program team, collaborates with Senior Leadership regarding developing and expanding client, penetrating client organization with solid relationships built. - Establish and maintain opportunities for community and trade ally engagement. - Lead and support company-wide Safety efforts. - Orchestrate partnership and work between centralized functions and program staff. - Acting as a company stakeholder by leading and supporting company trainings, development, safety initiatives, and more. - Identify and develop talents. - Develop and deliver polished and prepared client presentations; responds to client questions with confidence and accuracy. - Ensure successful delivery of program goals as indicated in Statement of Work. - Develop and manage production plan for program. - Monitor and manage program budgets to ensure full utilization of funds while meeting or exceeding energy goals. - Prepare monthly invoices and activity reports as required to the client, partner or company management by the requested due date. - Managing multiple or joint utility programs. - Report out on program performance and financial metrics to make recommendations to the utility and client. - Proficient financial acumen and program strategy skillset. - Assisting Business Development with collaboration and sharing of expertise on sector-based program design, program re-bids, and client expansions. - Recognize when issues are occurring and take proper steps towards resolution. - Responsible for achieving internal revenue targets and tracking and reporting financial metrics internally. - Holistic ownership of and understanding of all elements of program. - Troubleshoot issues, navigate complex situations, and create improvement plans, all with an eye towards effort success. Qualifications - Bachelor's degree or equivalent work experience required. - Background in engineering, technology or science and experience in working in a technical environment – preferred. - Experience in lighting, HVAC, and other technologies installed applications – preferred. - Technical experience in developing and/or reviewing energy savings calculations to determine paybacks and incentive levels for customers – preferred. - 4 or more years of management experience or 2 or more years of experience in managing energy efficiency programs. - Proven track record of high-level performance in meeting and exceeding expectations and goals. Requirements - Proven Leadership in fast-paced environment. - Ability to prioritize workload and delegate appropriate work assignments to staff. - Ability to communicate effectively, both verbally and written with customers, clients and employees. - Sales or business development background a plus. - Ability to analyze and interpret data and solve practical problems. - Committed to diversity and inclusion. Licenses & Certifications - Project Management Professional (PMP) - preferred. Travel Requirements - Willingness to travel up to 40%. Safety -Sensitive Role Addendum Because many roles at Franklin Energy involve regulatory compliance, safety responsibilities, or professional licensing requirements, it is critical that interview responses reflect the candidate’s direct knowledge and experience. Misrepresentation of technical or safety qualifications may result in immediate removal from consideration. Notice Regarding Automated Tools We may use automated or AI-assisted tools as part of our candidate evaluation process to assess job-related skills and qualifications. These tools are intended to support fair and consistent review and do not replace human judgment in hiring decisions. All evaluations are conducted in accordance with applicable local, state, and federal laws.

Title: Academic Program Coordinator Supervisor, College of the Liberal Arts Location: University Park PA United States Job Description: APPLICATION INSTRUCTIONS: - CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday. - CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday. - If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants. Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants. POSITION SPECIFICS Join Penn State's team as an Academic Program Coordinator Supervisor. You'll work in a collaborative environment, making a difference in the Department of Anthropology and School of Labor and Employment Relations by providing critical administrative and logistical support for faculty and students. This role is at the heart of academic operations for the graduate and undergraduate programs, ensuring program management and student success. Supervisory responsibilities include leading the Student Services administrative staff team. Responsibilities include but are not limited to: Supervision of Staff - Lead daily operations and administrative coordination for the Student Services administrative staff team, ensuring consistent workflow. - Provide leadership and mentoring to direct reports and encourage cross training opportunities. - Assign duties and conduct performance evaluations. - Ensure effective collaboration with College advising and other administrative units. Graduate Student Appointment Processing - Manage processing of graduate student appointments. - Coordinate appointment types and funding distributions. - Process stipend changes, salary reallocations, and adjustments. - Liaise with internal and external units for fellowships, special assignments and awards. - Monitor graduate program reporting, deadlines, and compliance with academic policies. Course Scheduling Administration - Oversee resident course scheduling. - Work with school and departmental leadership to meet teaching and instructional needs. - Manage schedule updates, instructor assignments, and room logistics. - Collaborate with staff on graduate student teaching and research assignments. - Support the Director of Undergraduate Studies in academic planning and course management. Student Event Coordination - Oversee undergraduate and graduate events including info sessions, career nights, and commencement. - Organize Graduate Recruitment Weekend and New Student Orientation, including travel, accommodations, scheduling, and communication. - Assist in hosting virtual recruitment events for admitted students and manage all event-related communications and logistics. Support & Data Management - Support the design and use of databases for student records, course offerings, and workload tracking. - Oversee staff responsible for student and curriculum data collection and reporting. - Provide broad administrative support across both University Park and World Campus programs (World Campus is Penn State's online campus). Academic Program Support - Serve as point of contact for students, faculty, and external inquiries and provide guidance on program procedures, policies, and student issues. - Maintain and organize confidential student records and files. - Coordinate course scheduling and assist with instructor assignments; provide basic technical support for course setup and classroom logistics. - Support faculty with administrative tasks, including materials preparation, room scheduling, and form processing. - Collect and manage data for internal and external reporting. - Track student academic progress. - Coordinate and monitor faculty evaluation processes from students. - Communicate and collaborate with university offices and departments. - Attend and disseminate information from university-wide meetings and workshops. The Academic Program Coordinator Supervisor will also support scholarship and internship processes by coordinating communications, verifying student eligibility, and assisting in student scheduling. The Academic Program Coordinator Supervisor will utilize organizational and multi-tasking skills to complete the above responsibilities. Qualifications: - Ability to be detail-oriented - Excellent communication (verbal and written), interpersonal, and problem-solving skills - Proficiency in Microsoft Office 365, particularly Excel for data tracking and reporting, Outlook for communication and scheduling, and Word for document preparation MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS Associate Degree 4+ years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications: None Important Application Instructions: Applicants must submit a cover letter addressing their interest and relevant experience, in addition to a resume. Additional Information: The College of the Liberal Arts is supportive of flexible work arrangements when aligned with the ability to meet the needs of the unit and the essential duties of the position. Questions related to flexible work should be directed to the hiring manager during the interview process. Important Note: This is not a fully remote position. In accordance with College guidelines, this position requires a minimum of three days per week of on-site work at the designated work location. After training, the Academic Program Coordinator Supervisor will also work with various software including: - CourseLeaf CIM (Curriculum Management System) - Starfish (student success platform) - 25Live by CollegeNet (scheduling platform) - LionPATH (Penn State's student information system) - iTwo (web-based tool at Penn State used for data access, analysis, and distribution) - Canvas (Penn State's learning management system) BACKGROUND CHECKS/CLEARANCES Employment with the University will require successful completion of background check(s) in accordance with University policies. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S. SALARY & BENEFITS The salary range for this position, including all possible grades, is $49,188.00 - $71,340.00. Salary Structure - Information on Penn State's salary structure Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.