• Deploy & equip a team of technical program managers to drive the achievement of organizational OKRs by leading complex initiatives, and optimizing team execution & collaboration. • Manage and coach technical program managers to ensure success in their roles. • Implement operational frameworks that incur the least amount of overhead while maximizing information flow and support for the home organization’s goals. • Act as a Principal Program Manager on especially challenging problems. • Build strong relationships with partnered Directors, VPs and other leaders across the company to promote successful execution against goals.

• Design, own, and continuously improve the monthly agent release program. • Set and hold the platform-readiness bar. • Drive go-to-market coherence across LOBs. • Instrument launch health and build reporting that matters. • Operate with high judgment in ambiguous situations. • Establish the operating rhythms, governance structures, and cross-functional alignment mechanisms.

• Own capacity management and forecasting processes across complex technical environments • Drive continuous improvements to planning, documentation, and operational workflows • Identify risks, bottlenecks, and opportunities before they impact delivery • Develop scalable processes that improve operational efficiency • Ensure capacity planning aligns with business priorities and technical requirements • Lead end-to-end technical initiatives across multiple teams • Coordinate engineering efforts to deliver complex programs successfully • Drive execution while balancing competing priorities • Track program health, risks, dependencies, and milestones • Build trusted relationships through clear communication and consistent delivery • Identify opportunities to expand engagement and create additional client value • Work closely with engineering teams on technical planning and execution

Role Description This position is primarily responsible for managing multiple or joint energy efficiency programs with limited support from senior leadership. In this hands-on management role, you will oversee all aspects of an energy program and will work closely with both clients and our energy professionals to achieve client energy efficiency goals and other program objectives. The Program Manager II is responsible for program budget oversight, comprehensive understanding of the program’s strategic direction, demonstrating financial acumen and a problem-solving approach, team development and engagement, vendor and client relationships, and more. Essential Duties and Responsibilities - Actively engage in talent management process, including interviewing, resource planning and utilization, engagement planning, performance evaluations, and more. - Provide client communications and reporting. - Oversee program operations to ensure client requirements are met. - Support partner and client contract management process. - Establish solid and trusted relationships with client program team, collaborates with Senior Leadership regarding developing and expanding client, penetrating client organization with solid relationships built. - Establish and maintain opportunities for community and trade ally engagement. - Lead and support company-wide Safety efforts. - Orchestrate partnership and work between centralized functions and program staff. - Acting as a company stakeholder by leading and supporting company trainings, development, safety initiatives, and more. - Identify and develop talents. - Develop and deliver polished and prepared client presentations; responds to client questions with confidence and accuracy. - Ensure successful delivery of program goals as indicated in Statement of Work. - Develop and manage production plan for program. - Monitor and manage program budgets to ensure full utilization of funds while meeting or exceeding energy goals. - Prepare monthly invoices and activity reports as required to the client, partner or company management by the requested due date. - Managing multiple or joint utility programs. - Report out on program performance and financial metrics to make recommendations to the utility and client. - Proficient financial acumen and program strategy skillset. - Assisting Business Development with collaboration and sharing of expertise on sector-based program design, program re-bids, and client expansions. - Recognize when issues are occurring and take proper steps towards resolution. - Responsible for achieving internal revenue targets and tracking and reporting financial metrics internally. - Holistic ownership of and understanding of all elements of program. - Troubleshoot issues, navigate complex situations, and create improvement plans, all with an eye towards effort success. Qualifications - Bachelor's degree or equivalent work experience required. - Background in engineering, technology or science and experience in working in a technical environment – preferred. - Experience in lighting, HVAC, and other technologies installed applications – preferred. - Technical experience in developing and/or reviewing energy savings calculations to determine paybacks and incentive levels for customers – preferred. - 4 or more years of management experience or 2 or more years of experience in managing energy efficiency programs. - Proven track record of high-level performance in meeting and exceeding expectations and goals. Requirements - Proven Leadership in fast-paced environment. - Ability to prioritize workload and delegate appropriate work assignments to staff. - Ability to communicate effectively, both verbally and written with customers, clients and employees. - Sales or business development background a plus. - Ability to analyze and interpret data and solve practical problems. - Committed to diversity and inclusion. Licenses & Certifications - Project Management Professional (PMP) - preferred. Travel Requirements - Willingness to travel up to 40%. Safety -Sensitive Role Addendum Because many roles at Franklin Energy involve regulatory compliance, safety responsibilities, or professional licensing requirements, it is critical that interview responses reflect the candidate’s direct knowledge and experience. Misrepresentation of technical or safety qualifications may result in immediate removal from consideration. Notice Regarding Automated Tools We may use automated or AI-assisted tools as part of our candidate evaluation process to assess job-related skills and qualifications. These tools are intended to support fair and consistent review and do not replace human judgment in hiring decisions. All evaluations are conducted in accordance with applicable local, state, and federal laws.