• Ensure the stable operation of Customer's computer software systems and network connections in support of the DoD • Plan, install, configure, maintain, support, and optimize all network software and communication links • Analyze and resolve end-user software program and connectivity issues • Provide local and remote maintenance to operational systems • Support application sustainment across Windows and Linux environments • Support Oracle and Microsoft SQL database implementations • Produce ad-hoc queries and business intelligence reports • Perform vulnerability management • Develop executive-level presentations and present to senior management

• Administer and maintain Atlassian environments (Cloud or Data Center). • Configure Jira projects, workflows, permissions, and automation. • Manage Confluence spaces, templates, and content governance. • Administer Bitbucket repositories and access controls. • Monitor platform performance and ensure high availability. • Implement integrations with CI/CD, identity providers, and collaboration tools. • Develop automation and APIs to streamline processes. • Ensure platform security, compliance, and audit readiness. • Provide advanced support and training to end users. • Drive continuous improvement and platform standardization.

• Administer our CRM platform: objects and data model, pipelines, workflows and automation, permissions, and reporting • Play a key role in major systems modernization projects alongside external implementation partners: data mapping and validation, workflow rebuilds, parallel-run support, and cutover execution • Build and maintain integrations across the GTM stack using middleware (Workato) and native connectors: CPQ, conversation intelligence, chat, dialer, enrichment, and partner platforms • Co-administer DealHub CPQ with our Deal Desk, keeping quote-to-order flowing • Respond quickly to revenue-blocking issues, especially at month and quarter end • Own data quality across the revenue stack: deduplication, enrichment, routing integrity, and regular audits • Document what you build and enable sales users, partnering with RevOps and Enablement on rollout and adoption

Role Description This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As an Associate GDCM (Global Deployment & Change Management) Property System Specialist, you will bring your technical skills to a hospitality company with an award-winning culture. On the Global Deployment & Change Management Property System Team reporting to the Property Systems Project Manager, you will support projects including multiple property systems including PEP, and Opera Cloud. What you'll do during a typical day: - Follow the approved implementation processes to deploy and install Property, Sales, and Revenue systems to our hotel properties globally. - Provide remote/onsite training, system configuration, and troubleshooting and will perform these implementation projects after the handover from the Manager or Senior Associate. - Complete the following scheduled activities: System Database Build, training, Hardware placement/setup, and System Interfaces. - Approve projects, providing wrap-up and handover as per the project plan and task list. - Attend all internal departmental and training calls, participating in information sharing through approved channels. - Ensure process improvement and implementation integrity. - Living our Hilton Values Day in and Day out. How you'll collaborate with others: - Liaise with the hotel management team about remote/onsite activities, schedules, and trainings. - Perform system issue resolution by collaborating with the support teams (internal and external) to rectify any support ticket. - Provide communication with other Implementation team members, including shift and task scheduling. - Ensure process improvement and implementation integrity. Projects you'll take ownership of: - Maintain your own development and onboarding plans, working with the Senior Associates and management team to achieve full exposure to all implementation project types. Qualifications - Professional experience in Technology or related field. - Hotel experience using Property, Sales or Revenue Systems daily. - Understanding of Hilton's systems (PMS, CRS, Opera Cloud, PEP, downstream systems) and interfaces. - Travel 80% of the time, both domestic and international. Requirements - Bachelor's Degree, or associate degree plus 4+ years of Technology related experience, or High School Degree/GED plus 5+ years of Technology related experience. - Three (3) + years of professional experience in Technology or related field. - Three (3) + years of hotel experience using Property, Sales or Revenue Systems daily. - Consistent record of accomplishments implementing Hilton's standard operating procedures. - Shown success in a customer-facing environment. (i.e.: through satisfaction scores). Benefits - Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program. - Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future. - Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents. - Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones. - Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care. - Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP). - Generous paid time off (PTO) – Recharge, relax, and take time for what matters most. - Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered. - Financial security for your future – Our retirement plans make it easier to save for what's next.