Role Description The Operations Technician III – Federal has an in-depth technical knowledge of network operations to perform circuit and equipment/network restoration. The technician proactively monitors, responds to, and resolves network issues and alarms. In the process of network restoration, notifies management and program office with risk potential and an impact assessment. Main Responsibilities - Perform circuit and equipment/network restoration, recognize potential jeopardy conditions. - Management of circuits (T1 - 100Gb, Ethernet & IP), perform testing and activation of new network circuits as well as long-haul, metro, and international optical networks. - Work very closely with Federal government network operation centers (NOC) customers for all demand and scheduled maintenance to conform to customer network management requirements and protocols. - Analyze network troubles, assess performance data and develop design optimization plans accordingly. - Interface with fiber vendors, telecom providers, and other entities on complex technical matters. - Participate as a Lead/SME to select customers to participate in regular customer meetings, procedural reviews, audits, and other functions. - Review and interpret electric data processing (EDP) and as-built engineering documentation. - Coordinate and track return material authorization (RMA) requests, including vendor interface to obtain RMA authorization requests and completion of RMA submittal forms. - Analyze, test, and repair Layer 2/3 network problems. Ensure services conform to customer mandated SLAs for latency, packet loss, jitter, throughput. Ability to test using standard protocols, as well as Iperf and Brix platforms. Qualifications - Minimum of 5+ years’ experience with SONET based, long-haul and metro transport networks, next-generation DWDM wavelength systems, SDH networks with SNCP rings, DCCS cross-connect systems and/or Ethernet, VPLS, IP, MPLS. - Possess at minimum an Active/Current TS security clearance. TS/SCI is preferred. - Ability to relate technical issues to management and Government personnel, interfacing in a professional manner with management and customers. - Flexibility with regard to work levels and shift accommodation is imperative. Preferred Qualifications - Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience. - Seven or more years applicable work experience. - Preferred Cisco CCIP, CCDP, CCNP certifications, Juniper or ALU data networking equivalent. - Strong working knowledge and experience on DWDM Layer 1, Metro Ethernet and IP communications (IPv4, IPv6, routing protocols). - Technical knowledge and experience on contemporary technologies (e.g. MPLS, TDM, Ethernet, eLAN-eLine, TCP/IP, BGP, QoS, IP, etc). - Previous experience with broadband and/or narrowband circuit maintenance, testing and restoration, provisioning databases and circuit activations. - Previous experience with routers, IP protocols, configurations, interfaces is strongly preferred. - Prior experience with Transport platforms (i.e. Nortel, Cisco, Ciena, Lucent and Tellabs) and Data platforms (Cisco, Juniper, Adtran). - Previous experience with Gov't networks and customers. - Demonstrated leadership profile to manage customer networks, proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management. - Must be able to effectively manage multiple issues simultaneously through effective work prioritization. - Demonstrated ability to make sound decisions and logical thinking when under pressure. - Demonstrated ability to train, coach and develop technical skill set of shift technicians. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience, and other relevant factors. - Location Based Pay Ranges: $77,514 - $103,352 in these states: CO Benefits - Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional, and financial wellbeing. What to Expect Next - Requisition #: 342297

• Collecting, consolidating, transforming, and automating headcount and budget data from multiple systems into standardized and automated formats • Driving requirements gathering, user acceptance testing, and automation of dashboards and analytical tools using platforms such as Tableau, Google Apps Scripts, Gemini, and Claude Code • Collaborating with finance, hiring managers, and talent acquisition to ensure accurate tracking, maintenance of headcount and cost data, along with standardizing procedures for these processes • Identifying and investigating anomalies or inconsistencies in headcount or OpEx data, and suggest corrective actions or data-quality improvements • Enabling easier data intelligence through the automation of OpEx & Headcount Reporting • Partnering with strategy & operations leadership, hiring managers, finance, and talent acquisition to ensure alignment on reporting goals, analytical needs, and automation • Recommending and implementing data governance and analytics best practices

Role Description We are seeking a customer-centric, quality-driven, and automation-minded Operations Manager to lead a 24x7 remote IT operations team supporting global MSP customers. This role is responsible for: - Team performance - Operational governance - Customer escalations - Case management - RCA ownership - Service quality - Continuous improvement The ideal candidate combines strong people leadership with a solid technical infrastructure background and thrives in a highly collaborative environment. While dedicated Quality Excellence, Automation, and Reporting teams provide specialist support, this leader must champion a Quality-First and Automation-First mindset , leveraging data, insights, and technology to continuously improve customer outcomes and operational efficiency. Qualifications - 8+ years of experience in IT Operations, NOC, Service Desk, Managed Services, or Infrastructure Support. - 3+ years of people management experience leading technical operations teams. - Strong technical background in Windows/Wintel infrastructure, Active Directory, Networking, Virtualization, Monitoring, and Incident Management. - Proven experience managing customer escalations, RCA processes, and operational governance. Requirements - Quality-First Mindset - Automation-First Mindset - Strong Collaborator & Influencer - Customer-Obsessed - Data-Driven - Continuous Improvement Champion - Calm Under Pressure - Strong Communicator & People Leader Success Measures - SLA/SLO Performance - Customer Satisfaction & Escalation Outcomes - Team Engagement & Retention - Quality Audit Scores - RCA Closure Effectiveness - Automation Adoption & Operational Efficiency - Continuous Improvement Delivery Company Description

Role Description Als Operations Lead übernimmst du die operative Vollverantwortung über alle Bereiche, die Zeit kosten und ein klares Ownership brauchen: Admin/Finance, People/HR, Legal-Koordination und die Kommunikationsschnittstelle zwischen Dev, Sales und Success/Support. Du bist die erste Ansprechperson im Tagesgeschäft, triffst Entscheidungen eigenständig und sorgst dafür, dass nichts durchrutscht. Du reportest direkt an den Gründer & Geschäftsführer und arbeitest eng mit ihm zusammen. Aufgaben - Tagesgeschäft & Schnittstelle - Erste Ansprechperson für Support, Success, DEV und Sales - Kommunikationsbrücke zwischen allen Abteilungen, laufende interne Prozessoptimierung - Eigenständige Entscheidungen im Support/Success (z. B. Refunds) bei wichtigen Themen Rücksprache mit dem Founder, sonst Abstimmung mit dem Team - Temporäre Team-Lead-Funktion in Abteilungen, wenn es brennt - Finance & Admin + Organisation & Reporting - Verantwortung für Moss (Ausgaben-Monitoring, Freigaben, Kontoüberwachung) - Verantwortung für Buchhaltung inkl. Kommunikation mit dem Steuerberater - Verantwortung Factorial (Urlaubsanträge, Time Tracking, Krankheits Einreichung bei den Kassen etc.) - Abrechnung der Vertriebler, Rechnungsstellung an Kunden - Inkasso-Abstimmung - Planung von Team-Events und Team-Calls & Workations - Wöchentliches Reporting direkt an den Gründer & Geschäftsführer - über alles - Legal & Dienstleister - Kommunikation mit Anwalt, Rechtsschutz, Steuerberater und Freelancern (z. B. eigenständige Steuerung von Website-Projekten) - Prüfung und Anpassung von AGB und Datenschutz bei Bedarf - Verantwortung info@ Postfach, Prüfung wichtiger rechtlicher Anliegen und Management davon - Bei allen rechtlichen Anfragen bist Du die erste Ansprechperson - (People & Hiring) - Du hilfst hier wenn es brennt und führst Erstgespräche für neue operative Rollen - Du bereitest für neue Onboardings alles operative & technische vor und bist auch fürs Offboarding von Mitarbeitern verantwortlich - Technisches Onboarding neuer Mitarbeiter, zentrale Ansprechperson bei Fragen - Screening & Erstgespräche im Ops-Hiring, Betreuung von Probetagen im Sales Qualifications - Erfahrung im operativen Geschäft von Start-ups - du weißt wie man Mitarbeiter führt, Du weißt wie StartUp funktioniert im operativen Bereich und wie's dort läuft - Richtig Bock, Gas zu geben - du willst Verantwortung übernehmen, nicht nur zuarbeiten - Hohe Stressresistenz, auch wenn an mehreren Fronten gleichzeitig was los ist - Überblick, auch wenn's mal chaotisch wird - Zuverlässigkeit - Auf dein Wort kann man sich verlassen - Eigenständigkeit: Du kannst schnelle Entscheidungen treffen und stehst dazu - Kommunikationsstärke über Abteilungen hinweg Benefits - Ein schnell wachsendes HR-Tech-Startup mit riesiger Vision – von 15 auf 100 Mitarbeitende, und du bist von Anfang an dabei - Flache Hierarchien, direkte Verantwortung, echte Mitgestaltung - Direkte, enge Zusammenarbeit mit dem Geschäftsführer - Remote-First-SetUp - Modernes Apple Equipment - 25 Urlaubstage - Überdurchschnittliches Gehalt - Leistungsbezogener Bonus - Die beste Karrierechance, die du aktuell finden wirst