• Performs operational and financial analysis to evaluate assigned projects in support of managed care operations, services, and initiatives. • Performs proactive servicing of contracts and analysis of contract performance to include variance support and payor engagement. • Resolves contracting and reimbursement issues. • Prepares findings into summaries and documents suitable for leadership presentation. • Provides managed care education and communication. • Supports the affiliate with resolution of issues related to managed care contracts for facilities, departments and employed physicians. • Responsible for communicating with affiliate and monitoring contractual adjustments, communication of contract policies and procedures, and contract compliance issues. • Escalates issues that impact company goals. • Works closely with Provider Enrollment to help resolve any payor issues and participates on monthly enrollment calls. • Schedules and participates in meetings with affiliate administrators, directors, and medical directors on issues related to managed care contracting strategies and provides ongoing education and communication of local and national managed care trends. • Works closely with facility and physician revenue cycle departments to remediate contractual issues and assist in facilitating reimbursement related issues as they arise. • Participates in monthly revenue cycle payor calls. • Assists department leaders on managed care issues with outside organizations such as managed care organizations, the State Hospital Association and other health care providers. • Represents the Affiliate when communicating or meeting with representatives from Managed Care Organizations (HMOs, PPOs, Insurance Networks). • Supports management and interacts with Directors or Vice Presidents when conducting business with managed care organizations. • Responsible for assisting in and maintaining and enhancing relationship with managed care organizations. • Supports and delivers educational programs and seminars for staff, provider personnel and clients. • Assists as needed with projects of significant scope that have Affiliate implications. • Performs other duties as assigned.

Role Description Senior Benefits Administration Services Analyst with Advanced Excel Skills required. - Executing established client-defined benefits processes with minimum direction and oversight from Sr. Leadership. - Researching and responding to client and participant escalated issues (such as eligibility, data, service delivery, etc.). - Triaging intermediate system issues to confirm adherence to requirements. - Performing peer review on work completed by other team members. - Interfacing with external client contacts to scope change work. - Review and maintain Business Requirements, Administrative Guides and Process documents, making updates and obtaining client signoffs as needed. - Identifying system and processing enhancements to improve process efficiency. - Mentoring and coaching junior team members. - Performing other duties as assigned and complying with all policies and standards. - Leading change work for the entire project life cycle from Discovery through Go-Live, including project management. - Acting as Subject Matter Expert for client rules & expectations. - Acting as steward for Conduent Data Requirements in partnership with Data Management team. Qualifications - Advanced Excel skills are required. - Formal education and 4 plus years of relevant expertise in Defined Benefits. - Ability to complete work with minimal supervision. - Project Management skills. - 3 years of SQL query execution & development. - Familiarity with project life cycle and project management. Requirements - Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. - This position, based on business need, may be eligible for a bonus or incentive. - Estimated salary range for this role is $80-90k. Benefits - Health and Welfare Benefits: Tailored to fit you and your family's needs and start on the first day of employment. - Retirement Savings: Support as you save for your future. - Employee Discounts: Access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more. - Career Growth Opportunities: Opportunities to advance your career with a vast portfolio of businesses and a global footprint. - Paid Training: Earn while you learn with access to award-winning learning platforms throughout your Conduent career. - Paid time off: Attractive paid time off packages designed for you to enjoy your life away from work. - Great Work Environment: Award-winning culture and recognition for diversity efforts.

• Serve as the CMDB Owner and Subject Matter Expert • Act as the primary point of contact for CMDB-related initiatives • Provide proactive and transparent communication on CMDB initiatives • Lead CMDB governance efforts, ensuring data integrity and usability • Design, implement, and maintain automated CMDB discovery processes • Drive CMDB maturity by identifying data quality gaps • Collaborate with technical teams to establish accurate service relationships • Develop and support ITSM applications and integrations • Troubleshoot complex issues related to CMDB and related technologies • Create and maintain comprehensive documentation and governance frameworks • Deliver training and mentorship to technical teams

Role Description Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem. We are seeking a highly motivated and detail-oriented individual to join our growing legal team. The Legal Operations Ironclad (CLM) Administrator will work closely with the Associate General Counsel and business stakeholders at all levels of the company. As our Legal Operations Ironclad (CLM) Administrator, you will be key in creating processes and practices to improve the day-to-day efficiency and effectiveness of the legal, sales, and finance teams. The Legal Operations Ironclad (CLM) Administrator is responsible for providing expert-level technical support, implementation, and optimization of Ironclad software. This role involves working closely with cross-functional teams, including the legal, finance, procurement, sales, and IT departments, to ensure successful deployment, integration, and maintenance of Ironclad's CLM solution. Qualifications - Education: Bachelor's degree. - Experience: - 2+ years of experience using, managing, and implementing Ironclad contract management software. - 2+ years of experience in technical support, software implementation, or a similar role. - Expertise in handling the utilization and optimization of Ironclad within an organization. - Proficiency in system integration, including API development and management. - Experience with SharePoint, Salesforce, DocuSign, and ServiceNow preferred. - Skills: - Strong problem-solving and analytical skills. - Excellent understanding of web technologies, databases, and system architecture. - Ability to work independently and as part of a team in a fast-paced environment. - Strong communication skills, with the ability to translate complex technical concepts into understandable terms for non-technical users. - Exceptional training skills, including presenting in front of a large audience in-person and/or via Teams/Zoom. - Knowledge of SharePoint, Salesforce, ServiceNow, DocuSign, CPQ, Zuora, and Workday, specifically implementation opportunities with Ironclad. - Knowledge of legal operations and contract management processes. - Certifications (Optional): - Certifications in Ironclad software or relevant technical areas (e.g., ITIL, PMP). Requirements - Implementation and Deployment: - Lead and support the implementation of Ironclad software, including configuration, template customization, workflow creation, and data migration. - Serve as product owner for Ironclad workflows, including intake design, launch forms, conditional routing, approval logic, template updates, signature steps, archive steps, workflow testing, release management, and post-launch enhancements. - Work with internal stakeholders to ensure timely and successful deployment of the Ironclad platform. - Improve the utilization and optimization of Ironclad within the organization. - Implement and manage the contract repository within Ironclad, including the transfer of historical contracts into Ironclad’s repository. - Support the continued development of Ironclad as the primary legal intake and contract workflow platform. - Technical Support: - Provide advanced technical support to end-users, troubleshooting and resolving issues related to the Ironclad platform. - Collaborate with Ironclad’s support team to escalate and resolve complex technical problems. - Collaborate with internal business systems support to ensure integration with internal applications. - Integration and Customization: - Assist in the integration of Ironclad with other enterprise systems through APIs and custom connectors. - Develop and maintain custom workflows, templates, and forms within the Ironclad platform to meet organizational needs. - Deep understanding of contract metadata, tagging, search, and repository reporting. - Develop and maintain Ironclad reports, dashboards, scheduled reports, contract reminders, and operational metrics to support Legal leadership, workflow owners, user management, repository health, and adoption tracking. - Training and Documentation: - Conduct training sessions for end-users and technical teams on Ironclad functionalities and best practices. - Create and maintain technical documentation, including user guides, integration documentation, and troubleshooting guides. - System Optimization and Upgrades: - Monitor system performance and work with IT teams to optimize the Ironclad environment. - Manage and execute system upgrades, ensuring minimal disruption to users and alignment with business requirements. - Maintain administrative access controls and documentation, including user roles, permission groups, administrator accounts, service accounts, shared mailboxes, integration credentials, API/token ownership, and related access-transfer procedures. - Collaboration and Communication: - Work closely with legal, finance, procurement, and other business units to understand their needs and ensure Ironclad is configured to support business objectives. - Communicate technical issues and solutions effectively to both technical and non-technical stakeholders. Benefits - The pay range for this position is $120,000.00 - $160,000.00/yr. - We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits, and a 401k match program that you can take advantage of on day one! - We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits. - Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc. Job Type & Location This is a Permanent position based out of Jacksonville, FL. Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jul 29, 2026.