• Own and manage business analyses, scalability, and driving fresh initiatives for financial planning and business intelligence systems • Collaborate with Finance, Business, and IT Teams to develop initiatives and strategies that optimize costs and improve internal and external reporting • Own and manage multi-departmental initiatives and work with project coordinators and internal teams on progress. Report to management. • Set the prioritization of initiatives based on ROI organizationally and financially • Create detailed business requirements, outlining problems, opportunities, and solutions and have a thorough understanding of key performance indicators • Create requirements for analytics to aid in the creation of actionable dashboards • Conduct ad-hoc analyses. Assemble and summarize data to support operational decision making and develop and/or improve processes and financial reporting. • Resolve complex issues with minimal supervision.

Role Description ICF is seeking a Business Analyst / User Experience Designer to support a complex federal ServiceNow program with multiple delivery workstreams. This hybrid role combines business analysis skills with hands-on UX/UI design to translate mission and user needs into clear requirements and intuitive, accessible, and effective digital experiences. The successful candidate will work within Agile delivery teams to: - Analyze workflows - Define requirements - Create user-centered designs - Support solutions from discovery through testing and release The ideal candidate can move effectively between: - Stakeholder discussions - Requirements documentation - Process analysis - Wireframing - Prototyping - Design validation You will collaborate with: - Stakeholders - Product owners - Senior analysts - Developers - Testers - Administrators - Technical leads Job Location: Remote work is authorized. Must support US Eastern time zone working hours. *If you accept this position, you should note that ICF does monitor employee work locations, blocks access from foreign locations/foreign IP addresses, and prohibits personal VPN connections. Qualifications - Must be a U.S. citizen and possess an active Top Secret clearance due to federal contracting requirements - Bachelor’s degree in business, information systems, user experience design, human-computer interaction, public administration, or a related field - 3+ years of professional experience in business analysis, UX/UI design, or a combined BA/UX role - 3+ years of recent experience eliciting, analyzing, documenting, and refining requirements within Agile delivery environments such as Scrum or Kanban - 3+ years of experience facilitating stakeholder interviews, requirements sessions, design workshops, JAD sessions, or comparable collaborative discovery activities - 1+ years of experience supporting ServiceNow or a comparable enterprise workflow platform, including workflow analysis, requirements, design, or platform-enhancement activities Requirements - Experience creating wireframes, user flows, and design specifications or supporting ServiceNow applications or comparable enterprise workflow platforms - Working knowledge of user-centered design, usability, accessibility, and inclusive-design principles, including Section 508 and WCAG guidelines - Experience with ServiceNow user experience capabilities, interface patterns, or the ServiceNow Horizon Design System - Experience conducting user research, persona development, or supporting usability testing - Experience designing enterprise workflows, forms, dashboards, reports, or workload-management experiences - Familiarity with reporting and analytics design, including information hierarchy, filters, visualization selection, and dashboard usability - Familiarity with workflow management, data integration, service management, or federal service delivery environments - Experience using Figma or comparable design and collaboration tools - Experience working in secure federal or government contracting environments Professional Skills - Strong analytical, problem-solving, facilitation, communication, and stakeholder-engagement skills - Ability to shift effectively between requirements analysis, process analysis, interaction design, and delivery support - Ability to explain requirements, design rationale, usability findings, and accessibility considerations to technical and nontechnical audiences - Ability to receive, evaluate, and incorporate stakeholder and user feedback while maintaining alignment with approved scope and platform constraints - Ability to organize and prioritize multiple requirements and design deliverables in a fast-paced Agile environment - Sound judgment and the ability to identify gaps, raise concerns, and escalate unresolved requirements, design, scope, or priority conflicts appropriately Pay Range The pay range for this position based on full-time employment is: $67,355.00 - $114,503.00 Nationwide Remote Office (US99)

Role Description The Senior Business Analyst will play a pivotal role in supporting strategic real estate decision-making across a dynamic client portfolio. This role blends data analysis, stakeholder engagement, and business case development to drive operational excellence and portfolio strategy. The ideal candidate thrives in a fast-paced, matrixed environment and is passionate about transforming complex data into actionable insights. Qualifications - Bachelor’s degree in Business, Real Estate, Finance, Information Systems, or a related field. - 3-5+ years of experience in business analysis, real estate strategy, or management consulting. - Advanced proficiency within the Google Suite (Workspace) ecosystem, including advanced data modeling in Google Sheets and Excel. - Hands-on experience with Smartsheet setting up automated alerts/workflows. - Experience using Gemini (or similar AI tools) to streamline data workflows, draft comprehensive business cases, and optimize analytical productivity. - Experience using JavaScript (or Google Apps Script) to automate processes, reduce manual tasks, and streamline workflows. - Experience writing SQL queries in BigQuery to manage and extract insights from complex data structures. - Proven track record of building data delivery pipelines and reports in Google Data Studio (Looker Studio); experience with Power BI, Tableau, Alteryx, Python, or ESRI preferred but not required. - Strong analytical, organizational, and communication skills. - Proven ability to manage multiple priorities in a deadline-driven environment. - Experience in client-facing roles and working within cross-functional teams. Requirements - Data Analysis & Visualization - Collect, cleanse, and validate real estate portfolio data to track operational supply/demand performance, key KPIs, and market health. - Develop dashboards and visualizations using Google Data Studio (Looker Studio), Power BI, Tableau, or similar tools to support strategic storytelling. - Utilize BigQuery to aggregate, query, and analyze large-scale portfolio datasets for advanced reporting. - Translate demand forecasts into actionable real estate requirements (expansion, consolidation, sequencing) aligning real estate critical dates and evolving business needs. - Cross-Functional Collaboration & Innovation - Leverage supply/demand models to create data-driven real estate forecasts that enable cross-functional teams to make informed strategic decisions for future growth and planning. - Support capital and budget planning processes through scenario modeling and sequencing of moves. - Utilize Smartsheet to build project timelines, track portfolio milestones, manage critical lease dates, and maintain real-time visibility across collaborative cross-functional initiatives. - Incorporate enterprise AI tools like Gemini into daily workflows to accelerate data interpretation, automate documentation, and uncover strategic insights from complex market reports. - Collaborate with technology leads to evaluate, implement, and automate emerging tools—leveraging JavaScript to build cloud workflows and spreadsheet automations—to enhance business processes. - Support ad-hoc strategic projects and contribute to scalable solutions for multi-market occupier engagements. Benefits - Health, vision, and dental insurance. - Flexible spending accounts. - Health savings accounts. - Retirement savings plans. - Life and disability insurance programs. - Paid and unpaid time away from work. - Competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. Company Description Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.

• Lead Business Acceptance Testing for assigned releases, capabilities, and initiatives. • Use business requirements, process risk, and release goals to define test strategy, coverage priorities, scripts, and expected outcomes. • Analyze system, asset, configuration, and process changes to identify BAT impacts, risks, and readiness needs. • Validate pricing information and related business outcomes to confirm accuracy, identify issues, and support strong provider experience. • Partner with cross-functional teams to resolve defects, remove blockers, and support implementation of new programs.