• Build and maintain strong customer relationships in partnership with the field sales team • Provide proactive back-office support to the Sales and FAE teams for specific assigned accounts • Work directly with end customers on orders, IP/Tools licensing, and design related inquiries • Manage escalation or exception requests on customer orders placed through distributors • Prepare sales reports, pipeline updates, and account summaries for internal stakeholders

• Travel to customers' homes to conduct consultations, evaluate their needs, and recommend personalized solutions. • Present product options clearly, address questions, and guide customers toward informed decisions. • Drive sales by managing appointments, following up on leads, and meeting targets. • Build lasting relationships with clients through exceptional service and clear communication. • Collaborate with contractors and installers to ensure accurate quotes and seamless project execution.

• Deliver SMART customer service and adhere to Lowe’s service standards at all times • Conduct in-home consultations to uncover customer needs and recommend appropriate home improvement products and services • Become a subject-matter expert on all product offerings and serve as a trusted resource for customers seeking guidance • Meet or exceed established sales goals, leveraging strong closing skills and solution-based selling techniques • Build strong client relationships through attentive listening, asking qualifying questions, and providing tailored recommendations • Follow up with customers who have not made a buying decision, especially during promotional events or key selling periods • Maintain strong relationships through active engagement with stores, associates, and regional partners • Keep a healthy sales pipeline by driving new business opportunities and effectively managing ongoing customer interactions • Provide detailed updates to the Services Territory Sales Manager during regular check-ins • Communicate clearly with customers regarding product features, benefits, lead times, warranties, and installation processes • Capture accurate in-home measurements, confirm product selections, and secure commitment on next steps, including scheduled follow-ups • Prepare for appointments through effective coordination of product samples, materials, and customer information • Confirm appointments 24 hours in advance and ensure all necessary tools and materials are ready for the visit • Work closely with general contractors, installers, and project teams to quote, sell, and produce accurate job files • Ensure all project documents, contracts, proposals, and pricing worksheets are completed in accordance with company standards • Submit paperwork and project information to the appropriate store teams to ensure timely and accurate project execution • Maintain organized project folders, clean and functional samples, and all required collateral for product demonstrations • Follow all required safety protocols both during in-home visits and while in the store to ensure the protection of customers, associates, and self.

• Conduct on-site and virtual assessments of service-lane workflow; work directly with Service Managers and Parts Managers to improve results through enhanced process execution and effective action-plan development. • Develop and deliver instructor-led, virtual, and e-learning training curricula for service advisors, technicians, parts counter staff, and managers. • Assess associate performance through evaluations, role-plays, and simulations; provide constructive feedback to support continuous development. • Ensure alignment with manufacturer standards, certification programs, and incentive requirements. • Analyze store and market KPIs — including hours-per-RO, effective labor rate, parts gross profit %, CSI/SSI scores, and technician productivity to identify performance opportunities and measure training effectiveness. • Coach service managers and parts managers one-on-one on daily management routines, associate development, and performance accountability — helping them become stronger leaders, managers, and coaches. • Support the rollout and adoption of new technology platforms (e.g., digital MPI tools, online appointment scheduling, electronic parts catalogs) through change-management planning and end-user training. • Conduct process audits (e.g., service-write-up reviews) to ensure key operational procedures are followed; coach teams on corrective actions in real time. • Assign short videos on key topics depending on performance gaps. • Partner with Market leadership, L&D teams, and instructional designers to align training initiatives with business objectives. • Act as a subject-matter expert (SME) for training content design; conduct certifications and re-certifications for service and parts associates and managers. • Influence without authority — drive engagement and adoption of process improvements across the network.