• Own customer outcomes across a portfolio of accounts. • Lead strategic planning sessions and business reviews. • Lead customer onboarding, adoption, and engagement milestones. • Build strong relationships across operational and managerial levels. • Track adoption and performance metrics to identify risks and opportunities. • Partner across functions to resolve issues and surface enhancements. • Promote customer advocacy (references, case studies, etc.). • Support growth by identifying upsell or expansion potential. • Deliver on performance targets tied to retention, expansion, and CSAT and NPS.

Role Description In this position, you will be responsible for leading the development of access and contracting strategy recommendations across Genentech’s portfolio of products for key customers within a managed care segment, as well as leading high-impact cross-portfolio strategies. Specifically, this individual will be responsible for leading the development of contracting strategies for large provider groups. This role acts as a critical subject matter expert within a segment, providing analytical rigor, strategic recommendations and thought partnership, and negotiation strategy to Customer Engagement (CE) Account Teams and Market Access leaders. This role serves as a liaison between CE Account Teams, Squads (that are aligned by therapeutic area), and Pricing, Contracting, and Distribution (PCD) leads for a product or Therapeutic Area (TA), and plays a crucial part in developing and executing forward-looking customer segment strategies, utilizing a customer-centric approach to assess access and contracting impacts. Key Job Responsibilities - Leads the development of access & contracting strategies and recommendations, from strategy through execution, to maximize patient access and protect Genentech’s profitability across all products and multiple key customers within a segment. - Serves as a liaison between CE Account Teams, PCD, and Squad/Access Business Partners to develop customer strategies aligned with Brand/TA priorities. - Navigates substantial ambiguity and leads high-impact, cross-portfolio initiatives to develop access and contracting strategies for new customer types, new segments, and/or TAs or segments requiring innovative access approaches or where GNE has limited experience. - Articulates and incorporates operational feasibility & complexities, as well as cross-portfolio implications, into strategic recommendations. - Informs contracting strategies with execution and pull-through recommendations. - Provides negotiation support to account teams by clarifying the rationale behind access strategies, anticipating customer reactions and needs, and providing relevant negotiation talking points as appropriate. - Participates in customer-facing engagements and negotiations, as appropriate. - Synthesizes key contract performance insights across multiple key customers within a segment, and identifies and shares scalable insights or key learnings with relevant leaders to inform contract decision-making and influence product-level contracting strategies. - Supports strategic account planning with key customers, considering future customer capabilities, brand and portfolio objectives and evolution, and shared priorities across both Genentech and key customers in the near- and mid-term. - Leverages customer insights and incorporates the customer's perspective to shape the account landscape concerning access and contracting challenges, then translating these insights into actionable solutions to address and resolve these issues. - Exploring, developing and maintaining access and contracting strategies across the portfolio, specifically for the Provider Group customer segment. - Identifies and analyzes key internal or external trends to anticipate unforeseen challenges and translate these insights into customer-level impact. - Leading and/or supporting ongoing market research efforts to inform access and contracting strategies, which may include selecting, contracting, managing, and providing strategic direction for a vendor team. - Supporting US Leadership Team (USLT) deliverables and ensuring collaboration across a multitude of US Commercial Units and Leadership Teams. Cross-functional Collaboration and Education - Collaborates closely with multiple Customer Segment Strategy (CSS) leaders as strategies may have implications to and interdependencies with other customers and segments. - Collaborates closely with broad sets of stakeholders across multiple functions to generate insights and develop holistic customer solutions that align with organizational/TA goals. - Partnering with and influencing CE Leadership, Squad Leads, Access Business Partners, Channel & Contract Management teams, Marketing, Legal, and others on access and contracting strategies for key customers within a segment. - Providing guidance to Senior Leaders as appropriate on key customer engagements and contracting approaches to inform contracting-related strategy decisions for the portfolio. - Providing strategic input and guidance based on customer and access expertise, related to key policy efforts led by External Affairs, Legal and Government Pricing that may impact pricing and contracting efforts. - Connects with Segment and Regional account leadership in assigned areas to build alliances with targeted customer engagements, address any practice or facility specific reimbursement challenges and identify areas of partnership supporting current and future Genentech products. - Upskill Access knowledge across both Customer Engagement, Marketing, and Squads. Qualifications - Bachelor’s Degree in relevant discipline. - 5+ years of relevant work experience in the pharmaceutical industry, such as: payer or contracting strategy, account management, consulting, market analysis, health economics, distribution strategy, and/or managed care finance. - 5+ years of work experience in a Market Access function. - Broad and diversified US Market Access experience to include multiple therapeutic areas. - Expert in pricing, contracting, distribution and/or policy strategies within US segment landscape. - Significant experience in developing and executing access strategies. - Deep understanding of reimbursement environment and strategy within a segment; demonstrated success collaborating with and influencing amongst cross functional teams. - Strategic mindset for proactively identifying problems and generating solutions across a complex and changing environment. Preferred Qualifications - MBA or other advanced degree. - Direct customer experience in relevant segment. Location Primary preferred location is South San Francisco at our Genentech Campus, however position is full-time remote-eligible. Relocation benefits are NOT offered on this posting. Travel: Estimated 25% travel includes account planning and customer interactions. If remote, incremental travel may be expected to facilitate cross-functional relationship development and stakeholder engagement, and must be available to travel on short notice for on-site support. Salary and Benefits The expected salary range for this position based on the primary location of California is $161,000/yr to $299,000/yr. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below. Equal Opportunity Employer Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

• Partner closely with Client Program leaders and the new business development team to proactively address field operational needs and drive deeper Client Engagement. • Establish and manage a standardized Client Engagement Framework (or Client Success Protocol) designed to optimize both internal team workflows and external client relationships. • Work collaboratively with cross-functional teams (including IT, Contracting, Human Resources, and Marketing) to source, deploy, and drive adoption of the latest operational tools, streamlined processes, and industry best practices. • Audit and deeply understand the distinct responsibilities of the Project Management, Operations and Delivery teams across our platform and integrated capabilities to eliminate friction, overlap, and operational bottlenecks. • Provide direct management and mentorship to Project Management team and provide mentorship to Operations leaders. • Author, design, and deploy a comprehensive, company-wide "Ways of Working" Playbook that clearly codifies roles, communication cadence, hand-off protocols, and accountability tracking. • Optimize the use of project metrics, Service Level Agreements (SLAs), and key performance indicators (KPIs) to drive continuous team accountability and standardize performance across all accounts. • Lead and actively participate in ad-hoc strategic projects aimed at improving Amplity’s internal operational efficiencies and deepening our strategic value and retention with our clients.

Role Description In this position, you will be responsible for leading the development of access and contracting strategy recommendations across Genentech’s portfolio of products for key customers within a managed care segment, as well as leading high-impact cross-portfolio strategies. Specifically, this individual will be responsible for leading the development of contracting strategies for large provider groups. This role acts as a critical subject matter expert within a segment, providing analytical rigor, strategic recommendations and thought partnership, and negotiation strategy to Customer Engagement (CE) Account Teams and Market Access leaders. This role serves as a liaison between CE Account Teams, Squads (that are aligned by therapeutic area), and Pricing, Contracting, and Distribution (PCD) leads for a product or Therapeutic Area (TA), and plays a crucial part in developing and executing forward-looking customer segment strategies, utilizing a customer-centric approach to assess access and contracting impacts. Key Job Responsibilities - Leads the development of access & contracting strategies and recommendations, from strategy through execution, to maximize patient access and protect Genentech’s profitability across all products and multiple key customers within a segment. - Serves as a liaison between CE Account Teams, PCD, and Squad/Access Business Partners to develop customer strategies aligned with Brand/TA priorities. - Navigates substantial ambiguity and leads high-impact, cross-portfolio initiatives to develop access and contracting strategies for new customer types, new segments, and/or TAs or segments requiring innovative access approaches or where GNE has limited experience. - Articulates and incorporates operational feasibility & complexities, as well as cross-portfolio implications, into strategic recommendations. - Informs contracting strategies with execution and pull-through recommendations. - Provides negotiation support to account teams by clarifying the rationale behind access strategies, anticipating customer reactions and needs, and providing relevant negotiation talking points as appropriate. - Participates in customer-facing engagements and negotiations, as appropriate. - Synthesizes key contract performance insights across multiple key customers within a segment, and identifies and shares scalable insights or key learnings with relevant leaders to inform contract decision-making and influence product-level contracting strategies. - Supports strategic account planning with key customers, considering future customer capabilities, brand and portfolio objectives and evolution, and shared priorities across both Genentech and key customers in the near- and mid-term. - Leverages customer insights and incorporates the customer's perspective to shape the account landscape concerning access and contracting challenges, then translating these insights into actionable solutions to address and resolve these issues. - Exploring, developing and maintaining access and contracting strategies across the portfolio, specifically for the Provider Group customer segment. - Identifies and analyzes key internal or external trends to anticipate unforeseen challenges and translate these insights into customer-level impact. - Leading and/or supporting ongoing market research efforts to inform access and contracting strategies. - Supporting US Leadership Team (USLT) deliverables and ensuring collaboration across a multitude of US Commercial Units and Leadership Teams. Cross-functional Collaboration and Education - Collaborates closely with multiple Customer Segment Strategy (CSS) leaders as strategies may have implications to and interdependencies with other customers and segments. - Collaborates closely with broad sets of stakeholders across multiple functions to generate insights and develop holistic customer solutions that align with organizational/TA goals. - Partnering with and influencing CE Leadership, Squad Leads, Access Business Partners, Channel & Contract Management teams, Marketing, Legal, and others on access and contracting strategies for key customers within a segment. - Providing guidance to Senior Leaders as appropriate on key customer engagements and contracting approaches. - Providing strategic input and guidance based on customer and access expertise, related to key policy efforts that may impact pricing and contracting efforts. - Connects with Segment and Regional account leadership in assigned areas to build alliances with targeted customer engagements. - Upskill Access knowledge across both Customer Engagement, Marketing, and Squads. Qualifications - Bachelor’s Degree in relevant discipline. - 5+ years of relevant work experience in the pharmaceutical industry, such as payer or contracting strategy, account management, consulting, market analysis, health economics, distribution strategy, and/or managed care finance. - 5+ years of work experience in a Market Access function. - Broad and diversified US Market Access experience to include multiple therapeutic areas. - Expert in pricing, contracting, distribution and/or policy strategies within US segment landscape. - Significant experience in developing and executing access strategies. - Deep understanding of reimbursement environment and strategy within a segment. - Demonstrated success collaborating with and influencing amongst cross functional teams. - Strategic mindset for proactively identifying problems and generating solutions across a complex and changing environment. Preferred Qualifications - MBA or other advanced degree. - Direct customer experience in relevant segment. Location - Primary preferred location is South San Francisco at our Genentech Campus, however position is full-time remote-eligible. - Relocation benefits are NOT offered on this posting. - Travel: Estimated 25% travel includes account planning and customer interactions. - If remote, incremental travel may be expected to facilitate cross-functional relationship development and stakeholder engagement. Salary and Benefits - The expected salary range for this position based on the primary location of California is $161,000/yr to $299,000/yr. - Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. - A discretionary annual bonus may be available based on individual and Company performance. Company Description Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws. If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form.