Role Description We are seeking a dedicated Scheduler to join our team. The Scheduler will play a crucial role in managing patient onboarding and coordination within the Patient Support Programme (PSP) for our client. This position involves processing referrals, creating patient records within the CRM, conducting welcome calls, allocating patients to nurses, and handling telephone queries to ensure a seamless patient experience. Key Responsibilities: - Referral Management: - Receive and process patient referrals from healthcare professionals within one business day of receipt. - Validate referral details and ensure compliance with programme requirements. - Patient Record Creation: - Accurately create and maintain patient records within the CRM. - Ensure all personal and clinical information is correctly documented. - Welcome Call: - Conduct a welcome call within two business days of referral. - Introduce the patient to the programme, explain the service, and confirm consent. - Provide guidance on next steps and answer initial questions. - Allocation to Nurse: - Assign patients to appropriate Nurse Advisors based on location and availability. - Schedule initial appointments and confirm with both patient and nurse. - Telephone Query Handling: - Act as the first point of contact for patient and healthcare professional queries. - Resolve issues promptly or escalate to the relevant team member. - Compliance & Documentation: - Adhere to data protection and confidentiality standards. - Ensure all interactions are logged accurately in the system. - Report all adverse events as per Client's requirements. Qualifications - Strong organisational and time-management skills. - Excellent communication skills (verbal and written). - Ability to work under pressure and meet deadlines. - Customer service orientation with empathy and professionalism. Benefits - A growth-focused environment that supports career development. - Annual paid holiday, opportunity to buy extra 5 days annual leave. - Private healthcare (BUPA). - Flexible benefits including dental and wellbeing schemes, competitive pension scheme, Life Assurance, Group Income Protection, Personal Accident Insurance and more! - Online wellbeing support available 24 hours a day, 7 days a week, 365 days a year. - Other benefits at corporate rates such as gym memberships, access to 100s of restaurant/store discounts.

• Responsible for scheduling, cancelling, rescheduling and registering of outpatient visits and procedures for multiple ambulatory clinics. • Collecting all necessary information for schedule and registration preparation. • Obtain and verify patient guarantor information a minimum of once a year to ensure that the patient record is up-to-date. • Schedule and register patients/customers based on scheduling guidelines and medical appropriateness within the appropriate clinic. • Obtain and collect all necessary information from the patient/customer to schedule and register the patient for an appointment. • Identify and communicate need for scheduling modifications and development. • Notify appropriate personnel of any scheduling change due to patient cancellation in a timely fashion. • Receive and respond to patient and staff needs and complaints appropriately within the realm of the “patient care” environment, involving department supervisors and patient representatives as needed. • Consult with referring physician’s office to ensure written and/or electronic orders exist and obtain them as needed. • Verify upon receiving for completeness of the written orders and notes. • Make documentation that outside orders are requested. • Complete Workques as needed in a timely fashion along with daily tasks according to the scheduling area working in. • Respond to all patient communication in a timely manner. • Escalate any immediate needs to the appropriate area of responsibility.

• Complete the schedule for all clients, including ABA line therapy, ABA supervision, ABA family guidance, OT services, and SLP services (as applicable) • Create and maintain staff schedules • See scheduler job aid for full details and responsibilities • Serves as the systems expert for Measure and field questions related to the systems • Monitors client authorizations in collaboration with the clinical team

• Become a subject matter expert in QGenda software to optimize its use and functionality. • Coordinate daily and long-term physician scheduling for designated practices. • Manage requests and swaps submitted by radiologists in a timely and organized manner. • Ensure appropriate skill sets and coverage are available to meet daily service requirements. • Update and maintain scheduling rules to maximize automation and efficiency. • Maintain a repository of scheduling rules for consistency and continuity. • Provide schedule access to all relevant internal and external stakeholders. • Manage additions and removals of radiologists from schedules as staffing changes occur. • Communicate schedule changes promptly and clearly to radiologists and clients. • Conduct training sessions and develop communications to ensure effective use of QGenda for scheduling, shift coverage, conference attendance, and duty assignments. • Generate reports to ensure equitable distribution of shifts and responsibilities among radiologists. • Provide regular and responsive communication regarding scheduling matters, changes, and updates. • Prepare monthly reporting for each physician, including shifts worked, shifts off, extra shifts, additional compensation, and comp day accruals, as well as ad hoc reports as needed. • Collaborate regularly with practice management to align on staffing needs, operational changes, and long-term goals. • Produce monthly payroll reports to support accurate physician compensation.