• Provides virtual support to uninsured and under-insured patients to determine eligibility for Medicaid and Financial Assistance programs • Guides patients through the application process by phone • Builds rapport with patients through clear, compassionate, and professional communication • Assists patients in completing applications accurately • Ensures all required information is obtained and provides clear instructions on documentation needed to support submission • Maintains accountability for timely follow-up and complete application processing

• Provides or oversees the analysis, administration, and oversight of comprehensive policies, programs, and practices within the assigned area • Provides feedback and guidance to employees and management using advanced to expert professional and technical knowledge • Serves as a lead to staff, including providing work direction, guidance, and training • Analyzes operations, results, and feedback to identify trends, interpret findings, and present recommendations and solutions to management • Interprets and applies department policies, procedures, and applicable laws and regulations

• Making sure that our clients’ employees get their monthly salaries accurately and on time • Inputting data into the system, validating and performing calculations • Processing statutory documentation • Running payroll processes and answering employees’ queries via email or telephone • Preparing reports, reconciling and making payments • Testing payroll system functionalities • Supporting less experienced colleagues by checking files and reports in line with SOPs and agreed deadlines • Highlighting risks and errors to relevant parties as soon as possible, following risk management processes • Highlighting areas of improvement in the team to increase effectiveness • Building strong relationships with client teams, client representatives and third-party providers • Contributing to the team as a whole, supporting the rest of the team based on their needs (a buddy to less experienced colleagues and supporting more senior colleagues)

• Drive sales in assigned territory to maximize approved business objectives • Engages with customers both face to face and virtually • Develops and implements effective business and territory call plans; effectively identifies and implements live/virtual engagement strategies with customer to maximize overall effectiveness and impact • Effectively builds rapport and relationships with customers in both live and virtual environments; uses judgment to maintain customer engagement by successfully utilizing existing and ever-changing digital tools effectively for successful customer engagement • Understands and leverages internal reports and analytics to assist with identifying, developing, and implementing strategic business opportunities • Compliantly leverages product and disease state knowledge using approved clinically oriented disease state information and patient resources, as applicable • Demonstrates market knowledge, uncovering barriers and drivers across all relevant business channels (Public Health, Private Market, Retail, etc.) • Collaborate effectively and compliantly with cross-functional colleagues, including Field Medical and Account Management, to address customer inquiries and advance Pfizer objectives • Completes all administrative expectations on time and compliantly (e.g., entering customer calls appropriately, submitting expenses, responding to all requests from sales leadership, managers and/or Pfizer internal partners)