• Monitor and manage operational queues related to live event ticket transactions. • Troubleshoot ticket delivery issues, incorrect listings, delayed transfers, replacements, and other transaction-related concerns. • Assess unusual or escalated cases and determine the most appropriate resolution based on available tools, processes, and information. • Apply critical thinking and sound judgment rather than relying solely on scripted procedures. • Learn operational processes quickly and connect information across multiple workflows and scenarios. • Escalate high-risk or complex cases when additional support or approval is required. • Maintain accuracy while handling transactions with tight deadlines and high customer impact. • Follow established quality standards, workflows, and operational procedures. • Support the team in meeting service levels, performance metrics, and operational targets. • Communicate clearly with team leaders and other internal stakeholders regarding case status, risks, and required actions.

• Handle inbound customer calls while delivering a world-class customer experience. • Review account and application activity for potential fraud concerns. • Investigate complex fraud scenarios, including identity theft and account takeover. • Conduct detailed research across multiple systems and data sources. • Secure accounts by applying appropriate restrictions and controls to prevent financial loss. • Initiate and process fraud claims in accordance with established procedures. • Review and complete escalated actions from frontline teams to ensure accurate resolution. • Identify emerging fraud trends and escalate concerns appropriately. • Maintain expertise in fraud prevention practices, operating procedures, regulatory requirements, and bank policies.

• Execute our sports strategy across Soccer, Table Tennis, International Basketball, MMA by identifying key moments and launching timely, differentiated prediction markets. • Partner with the Predictions Operations, Social, Customer Relationship Management, Integrated Marketing, and Merchandising Teams to deliver go-to-market campaigns and live event activations. • Manage on-site merchandising by prioritizing and optimizing content across sports and promotional experiences. • Build strong cross-functional partnerships to drive fast, coordinated execution across customer touchpoints. • Support game day operations, responding to live moments, promotions, and in-game opportunities, including evenings and weekends during peak sports seasons. • Develop expertise in prediction markets, including contract creation, market behavior, and promotional mechanics, while helping scale the offering. • Maintain centralized planning and organization to keep initiatives, timelines, and priorities on track. • Use data and performance insights to refine sport-specific strategies and support key campaigns throughout the year.

• Responsible for a specific geographic territory and the successful promotion and growth of Neurocrine products. • Manages and develops long-term relationships with physicians and other customers for targeted accounts in their assigned territory and represent Neurocrine brand(s) and their approved indications. • This role also plays an important part in educating external customers such as physicians, nurses, medical assistants, case managers, etc. and helping them learn about the benefits of our product(s). • Drives product acceptance and growth through targeted education and strategic account management. • Executes territory sales strategies to meet or exceed objectives via in-person and virtual communications. • Identifies and addresses territory-specific opportunities and barriers to product success. • Effectively manages promotional resources and budget. • Builds and maintains relationships with key stakeholders including healthcare providers (Psychiatrists, Neurologists, NPs, PAs), clinical staff (RNs, LPNs, PharmDs), key opinion leaders and advocacy groups, community mental health clinics and long-term care facilities, local/regional payers and pharmacies.