International Luxury Hotel Association logo
International Luxury Hotel Association

Grow your business and career by connecting with the leading association for the luxury hospitality industry.

Manager, Customer Communications

CommunicationsCommunicationsFull TimeRemoteSeniorTeam 11-50Since 2012H1B No SponsorCompany SiteLinkedIn

Location

Florida

Posted

2 days ago

Salary

$110K - $130K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Manager, Customer Communications

International Luxury Hotel Association

• Craft engaging and clear copy for diverse platforms such as letters, web pages, emails, landing pages, videos, online campaigns, scripting and customer-facing chatbots. • Ensure communications align with the company’s strategic goals, boost engagement and self-service objectives to foster lifelong customers, and comply with our established brand and style guidelines. • Review and approve all borrower communications to ensure clarity, tone, compliance, and alignment with brand standards. • Recommend revisions to existing communications to ensure unified and consistent content, tone, voice, style and branding across borrower-facing channels. • Develop borrower-facing communication strategies that align with brand voice, business priorities, and customer experience goals. • Collaborate with other business units to improve personalization to meet the objectives for each communication piece and maximize effectiveness. • Analyze customer feedback trends from internal and third parties and recommend enhancements to email clarity, organization, and tone using customer feedback and engagement data. • Build and foster cross functional collaborative relationships with stakeholders from across the organization to drive connection and communication. • Maintain and evolve communication templates and style guides in partnership with brand and legal teams. • Partner with internal teams such as Call Center Operations, Digital & Web, Investor Services, Loan Originations, Corporate Communications, Legal/Compliance and Client Relations to ensure messaging supports operational and strategic objectives.

Job Requirements

  • Bachelor’s degree in marketing, communications, business, or related field.
  • 3+ years of professional writing experience, including customer communications, marketing content, or technical writing.
  • 3+ years leadership and financial/mortgage experience strongly preferred.
  • 5+ years of proven experience in digital marketing and communications, with increasing levels of responsibility.
  • Skilled in developing engaging written content for various formats including but not limited to verbiage for letters, emails, chatbot, websites and other customer communications.
  • Strong grasp of email writing best practices, including familiarity with email software such as Act-On, and A/B testing.
  • Strong organizational and time management skills, with proven ability to deliver polished work quickly and manage multiple projects simultaneously while meeting deadlines without compromising creativity or quality.
  • Familiarity with customer communication workflows and comfortable routing drafts to key stakeholders and navigating cross-functional feedback, ensuring timely sign-off and alignment across departments.
  • Excellent ability to distill technical or operational information into clear customer-facing content.
  • Experience developing communications strategies for complex, large organizations
  • Demonstrated ability in writing in different voices, tones, and for varied audiences.

Benefits

  • medical, dental and vision
  • up to 3% match on 401(k) contributions
  • generous paid time off
  • company-paid life, accident and disability coverage
  • programs for mental, physical and financial wellness

Related Categories

Related Job Pages

More Communications Jobs

Grupo Boticário logo

Communications Specialist II — Corporate Communications & Reputation

Grupo Boticário

Criamos oportunidades para a beleza transformar a vida das pessoas, e assim transformar o mundo ao nosso redor.

Communications2 days ago
Full TimeRemoteTeam 10,001+Since 2010H1B No Sponsor

• Strategic Reputation Index Management: Monitor, analyze and take responsibility for changes in brand perception, diagnose the root causes of fluctuations in depth, and design complex preventive and corrective action plans. • 360° Reputational Analysis: Lead the cross-referencing and integrated reading of image, sentiment and mention-volume data (press, social media and customer service channels), translating these data into intelligence to anticipate risks and identify opportunities to strengthen the institution. • Internal Consultancy: Act as a partner to the company’s various business areas (such as Consumer, People (HR) and Legal), providing strategic guidance, identifying topics of interest and structuring integrated communication plans that protect the company’s image. • High-Complexity Content and Positioning: Draft and validate official positions, reactive statements for acute crises and communications for critical stakeholders, ensuring technical accuracy, appropriate tone of voice and institutional alignment. • Governance of KPIs and Performance: Consolidate, monitor and present the area’s performance indicators, raising the quality of reports so they serve as direct strategic input for decision-making. • Leadership in Budgetary and Administrative Control: Ensure the planning, strict control and efficiency of the area’s budget, acting directly as the interface with Finance, optimizing investments, and supervising contract management and the flow of invoices.

Brazil
Empatico logo

Manager, Communications

Empatico

Connecting students with themselves, each other, and the world.

Communications2 days ago
Full TimeRemoteTeam 1-10H1B No Sponsor

• Own the daily pitch operation - proactively identifying story angles, drafting sharp pitches, and relentlessly following up to secure coverage across national media outlets and key regional markets (most notably, Texas). • Monitor the news and culture cycle in real time to spot reactive opportunities where Builders’ voice, insights, or programs can be inserted credibly and quickly. • Draft compelling press releases, media advisories, op-ed drafts, and story memos that make it easy for journalists to say yes. • Develop and maintain a robust media list across national political, civic, and cultural beats. • Treat creators as a core earned media channel - identifying, vetting, and building relationships with podcasters, newsletter writers, YouTube channels, and social creators whose audiences align with Builders’ mission and reach demographics traditional press doesn’t. Managing execution in collaboration with the Social team. • Build and maintain genuine, trust-based relationships with journalists, producers, editors, and bookers across print, digital, broadcast, and podcast platforms. • Serve as a consistent, reliable point of contact for media - responding quickly, providing useful background, and positioning Builders as a go-to source for cross-partisan civic stories. • Identify and cultivate relationships with emerging media voices and non-traditional platforms where Builders’ message can reach new audiences. • Support the placement and preparation of Builders spokespeople and Movement Partners for media appearances, interviews, and contributed content opportunities. • Leverage AI tools actively across your workflow - pitch drafting, media research, coverage analysis, and contact list building - staying ahead of emerging PR tech. • Own the team’s media monitoring and outreach stack (Muck Rack, SmartSuite, TVEyes) - maintaining lists, tracking coverage, and generating regular performance reports to sharpen strategy. • Use social listening and trend-monitoring tools to identify story opportunities early and keep Builders positioned to move quickly when moments arise. • Bring a continuous improvement mindset to the comms tech toolkit - evaluating new tools, testing what works, and making recommendations to the Editorial Director. • Contribute to messaging and communications frameworks - both providing input on strategy, and running the execution. • Partner with the Editorial Director to align earned media efforts with the broader editorial calendar, newsletter content, and organizational priorities. • Collaborate with programs, partnerships, and community teams to surface stories, data, and voices worth pitching. • Support crisis and rapid-response communications as needed, helping to draft reactive statements and coordinate media inquiries under pressure.

United States
$100K - $115K / year
Full TimeRemoteTeam 51-200Since 2020H1B No Sponsor

• Joining the Portugal hub of Switzerland's largest private telecommunications operator • Working at the intersection of internal communications, content creation, and frontline employee engagement • Delivering internal communications around product launches, commercial promotions, and operational changes • Shaping how frontline employees and team leaders receive and understand company priorities

Portugal
€1K - €1.4K / month
EA Engineering, Science, and Technology, Inc., PBC logo

Communications Coordinator

EA Engineering, Science, and Technology, Inc., PBC

IMPROVING THE QUALITY OF THE ENVIRONMENT IN WHICH WE LIVE, ONE PROJECT AT A TIME.(R)

Communications2 days ago
Full TimeRemoteTeam 501-1,000Since 1973H1B No Sponsor

Role Description We are seeking a driven and ambitious current or recent graduate to assist with our growing internal and external communications program. This role covers a diverse range of skills sets to support branding, marketing, and employee, client, and public relations. The selected candidate will work with EA’s communications team to plan and execute multi-platform communications programs that support company objectives and project deliverables, including community involvement initiatives. While this is an early career level role, the selected candidate will have a unique opportunity for growth and expansion by taking greater levels of ownership of program components. Responsibilities - Content development for web, marketing collateral, and social including project video, photography as requested - Project event coordination and support including ribbon cuttings and community events - Coordinate logistics for and host internal and external webinars/public meetings as requested - Basic design skills for creating and updating simple graphics/layout using templates - Collaborate with internal subject matter experts to format and provide graphic design for presentations and scientific posters - Serve as a representative for communications team on committees, offering strategies and assistance to achieve team goals - Participate in strategic communications planning and program development - Support project community involvement and outside professional organization initiatives as requested - Manage/coordinate/develop multiple, simultaneous deliverables with competing deadlines - Provide general support and assistance to graphic design and communications coordination staff as needed - This position may require travel on an as-needed basis Qualifications - Bachelor’s degree in communications, marketing, or related field - Recent graduate or 0-2 years communications experience (including internships) - Proficiency in Microsoft Office (Word, Excel, PowerPoint) - Working knowledge of Adobe Creative Suite software platform - Excellent oral and written communication skills - Ability to work both independently and collaboratively - Attention to detail including strong proofreading and editing skills - Strong organizational skills for managing files, deadlines, and responsibilities in a fast-paced and highly technical environment - Willingness to travel - Ability to understand and follow safety protocols - Ability to lift at least 25 pounds - Note: Candidates must upload or provide links to at least one example each of layout/graphics, writing, and video. Submissions should be the candidate’s original work; any substantial editing support (including AI tools or third-party editing) must be disclosed. - This position requires specific driving duties. You must be able to pass a motor vehicle records check required by our insurer. Desired Qualifications - Experience with cloud-based graphic tools such as Canva and Express is a plus - Interest in working in a highly technical and scientific workplace focused on improving the environment - Web design experience with WordPress and/or SharePoint is a plus - Willingness to obtain a commercial drone pilot's license is a plus Requirements - Applications should represent your own work and experience. AI generated resumes will not be considered. - This position does not offer visa sponsorship now or in the future. Applicants who require sponsorship at any point will not be considered. - Offers of employment are contingent upon successful completion of a drug screen. Pay Range $45,000 — $55,000 USD The EA pay range for this position is intended as a general guideline and does not guarantee specific compensation or salary. Factors considered when making an offer include job responsibilities, education, experience, knowledge, skills, abilities, internal equity, alignment with market data, and compliance with federal and state laws. Benefits - 401k with Employee Stock Ownership Plan (ESOP) - Competitive Salary - Low deductible health coverage for you and your family through Medical, Dental and Vision plans - Generous paid-time-off policy - Paid volunteer time - Tuition reimbursement - Professional Development - Healthcare and Dependent Care Flexible Spending Accounts - Employee wellness program Accommodation Information If you are interested in applying for employment with EA and require special assistance or accommodation during any part of the pre-employment process, please contact the EA Talent Acquisition Office at recruitment@eaest.com. For TTY users, dial 711. Equal Opportunity Employer Statement EA is dedicated to providing equal employment opportunities without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Recruiting Agency Disclaimer Recruiting agencies should not contact EA Engineering, Science and Technology, Inc., PBC directly with unsolicited resumes. Any unsolicited resumes submitted by a recruiting agency to EA via this website or email will be deemed the sole property of EA, and EA will not be responsible for any fee associated with such unsolicited resume.

United States
$45K - $55K / year