International Luxury Hotel Association

• Lead daily Commitment Desk operations, ensuring timely and accurate lock and pricing execution • Manage and develop a high-performing, globally distributed team, including direct oversight of managers and team leads • Establish team structure, capacity planning, and performance management frameworks to meet volume and SLA targets, including hiring, coaching, succession planning, and employee engagement • Drive accountability through defined KPIs, quality standards, and operational governance routines • Serve as escalation point for complex pricing, eligibility, and loan-level decisions • Oversee production validation, lock accuracy, and pipeline prioritization • Partner cross-functionally with Capital Markets, Sales, Operations, and Underwriting to align priorities and resolve issues • Own and drive process improvement, automation, and transformation initiatives to enhance efficiency and scalability • Provide leadership visibility through reporting, metrics, and executive-level communication on performance and risks • Support client onboarding, bid tape execution, and pricing platform optimization

• Own the product vision, strategy, roadmap, and backlog for a specific digital product. • Partner with business leaders to ensure product priorities align with strategic objectives and measurable business outcomes. • Work closely with IT, design, data, operations, and other cross-functional teams to deliver product enhancements through an agile sprint model. • Translate business needs into clear epics, user stories, acceptance criteria, and sprint-ready requirements. • Prioritize product work based on customer value, business impact, technical feasibility, compliance needs, and delivery capacity. • Identify opportunities to leverage AI, automation, analytics, and digital tools to improve customer experience, operational efficiency, and product performance. • Lead stakeholder discussions, sprint planning, backlog refinement, demos, and product performance reviews. • Monitor product metrics, user feedback, and market trends to continuously improve the product. • Serve as the primary product voice between business partners and technology delivery teams.

• Partner with the Vice President to shape Customer Resolutions strategy, contributing regional insights, execution realities, and improvement opportunities. • Serve as a thought leader in applying data, AI, and automation to resolution workflows, agent effectiveness, and customer experience. • Identify emerging trends in delinquency behavior, customer interaction patterns, and operational performance to inform future-state design. • Champion a customer-centric, digitally enabled operating model that balances technology scale with human judgment. • Lead Customer Resolutions service delivery across assigned geographies, portfolios, or functions aligned to US onshore, India, and Philippines delivery models. • Ensure effective operating rhythms across distributed teams, including follow-the-sun support, standardized handoffs, and cross-location alignment. • Enable regional customization where appropriate while maintaining global consistency in policy, controls, and customer treatment. • Balance cost efficiency, service quality, and customer outcomes across onshore and offshore delivery models. • Help operationalize AI- and analytics-driven resolution strategies, including prioritization models, agent-assist tools, and digital resolution pathways. • Partner with Technology and Data Science teams to refine models, workflows, and decisioning logic using operational feedback and outcomes. • Drive adoption, governance, and effective use of CRM, dialers, digital self-service, analytics dashboards, and AI-enabled tools across regions. • Translate complex model outputs and analytics into actionable guidance for regional leaders and frontline teams. • Partner with internal and external delivery teams and vendors to meet SLA, quality, and cost objectives. • Collaborate cross-functionally to improve handoffs, eliminate friction, and deliver a seamless end-to-end borrower experience. • Contribute to vendor governance, performance reviews, and innovation discussions. • Lead, coach, and develop managers and frontline leaders across US, India, and Philippines delivery teams. • Build strategic, analytical, and digital capability within leadership teams—not just operational execution skills. • Drive engagement, culture, and leadership readiness within diverse and geographically distributed teams. • Develop future leaders capable of operating in a data-driven, AI-enabled servicing environment. • Build AI and data literacy across Resolutions leadership, enabling managers to interpret model outputs, challenge recommendations, and lead data‑driven Lean improvements.

• Lead and be responsible for quantitative analysis and data management initiatives across Corporate Development • Provide strategic analytical leadership involving advanced analytical tool development • Produce regular reports on portfolio performance, model outputs, and key risk metrics across mortgage portfolios • Perform back testing and validation of existing models • Collaborate with senior team members to evaluate assets and contribute to financial models used in investment and capital markets decisions • Update model methodology, assumption, and output documentation for internal use and audit purposes • Lead cross functional projects to improve data workflows, database architecture, and reporting processes • Drive and contribute to ongoing process improvements, automation efforts, and data infrastructure enhancements

• Lead the preparation of the annual Form 10-K and quarterly Form 10-Q reports with the SEC. • Oversee the preparation of various non-SEC recurring statutory and regulatory financial reports to be filed with U.S. federal agencies, states and government sponsored entities for certain subsidiaries of Onity in accordance with statutory and regulatory requirements. • Serve as a key point of contact for external auditors, legal counsel, and other external stakeholders on financial reporting and accounting policy matters. • Maintain and recommend updates to significant accounting policies and the research of the accounting and reporting for new transactions in accordance with U.S. GAAP. Stay abreast of changes in accounting standards and reporting regulations and assess their impact on the company. • Provide guidance and interpretation on complex accounting matters to various departments within the organization. • Oversee the maintenance of a system of internal control that is Sarbanes-Oxley compliant, its documentation and related testing for financial reporting cycles. • Drive process improvement and automation initiatives within the financial reporting team. • Provide ad hoc analyses in support of business transactions, strategic initiatives and other management information needs. • Lead, mentor, and develop a high-performing team of financial reporting and accounting policy professionals.

• Administer loss mitigation, remedy enforcement and liquidation tasks for non-performing loans • Review loan reports to identify commercial loans at risk of defaulting • Initiate contact with defaulted loan borrowers and assess situation • Negotiate workouts and structure loan modifications • Review property valuation and collateral inspections • Prepare written business plans and status reports • Direct and monitor third-party vendors for enforcement • Maintain current and accurate status reports on all assigned assets

• Oversee and direct the activities of the Special Servicing unit managing a portfolio of defaulted commercial real estate and business purpose SFR loans to resolution through either reinstatement and return to Primary Servicing, or liquidation. • Lead the revision of policies and procedures to encompass PHH’s growth and expansion into new commercial loan servicing markets. • Accountable for team performance and compliance with all PHH servicing requirements. • Manage a team of 5-10 associates, including 2-4 direct reports. • Participate in client engagement and vendor management duties, and represent the interests of the Special Servicing unit in intradepartmental initiatives, projects and activities. • Design, implement, and continuously improve processes, policies, and procedures to include loss mitigation strategies, asset dispositions, vendor management and credit decisioning for lender consent requests. • Hire, train and develop staff responsible for managing defaulted commercial real estate secured loans. • Provide effective direction for implementation of successful asset resolution plans. • Supervise a team of associates providing administrative support to external special servicers. • Establish appropriate key performance indicators to measure individual and team performance. • Develop and maintain appropriate reports to monitor defaulted loans throughout the special servicing period. • Manage relationships with third-party defaulted asset services providers, including attorney, appraisers, brokers, property management, environmental consultants, contracted asset managers, etc. • Prepare and present special servicing unit related information for rating agencies, auditors, senior management and investors.

• Act as the primary contact for outside customers in the Correspondent Lending division • Answer incoming customer phone lines and solve loan problems • Handle manual registration and pricing issues • Assist internal customers with problem resolutions • Manage extreme call volume with varying urgency

• Design and integrate enterprise culture initiatives that reinforce desired values and behaviors. • Use organizational diagnostics, employee listening, and disciplined change management to drive adoption and measurable improvement. • Design, deliver, and continuously improve scalable leadership development experiences across all levels, strengthening manager capability, building bench strength, and supporting succession planning. • Evaluate and introduce modern, fit-for-purpose learning approaches (e.g., cohort-based programs, simulations, action learning, digital platforms, and behavioral science techniques). • Partner with the Learning & Development team to ensure alignment with broader management and organizational development priorities. • Serve as a trusted partner to HRBPs and senior leaders on talent strategy, leadership effectiveness, and organization design. • Provide solutions that may include executive coaching and development support for high-potential and critical-role talent, and equip HRBPs with tools and frameworks to extend coaching impact. • Partner with business leaders to assess organizational health through a leadership lens, operating models, structure, and team dynamics. • Facilitate interventions that improve role clarity, decision effectiveness, cross-functional alignment, agility, and performance. • Define success measures and dashboards for leadership, culture, and OD initiatives (e.g., capability uplift, engagement, retention, internal mobility, and performance indicators). • Apply insights to refine programs, prioritize investments, and demonstrate business impact. • Lead the annual employee engagement survey end-to-end, including design, vendor/partner management (as applicable), communications, deployment, reporting, and enterprise debriefs. • Operate as both program manager and thought partner to HRBPs and leaders to translate insights into action plans. • Project manages the annual talent review and succession planning cycle, ensuring high-quality inputs, on-time delivery, and a forward-looking approach. • Other tasks as assigned

• Support enterprise-wide modeling and analytics initiatives • Develop and ensure alignment of all models and analytics with financial impact on the organization • Perform ad-hoc analysis for internal and external stakeholders such as the impact of strategic transactions • Validate source data and results to ensure data and metric accuracy • Work with cross section of leadership and team members throughout the organization to develop financial models and analytics • Identify and implement process improvements and efficiencies • Collaborate with Finance senior leadership to support the financial data strategy for Finance including centralization of key metrics and model results that financially impact the organization