Helping build remote overseas teams for 80% less
Admin/Intake Assistant
Location
Latin America (LATAM)
Posted
4 days ago
Salary
$800 - $1K / month
Seniority
Mid Level
No structured requirement data.
Job Description
Admin/Intake Assistant
Bionic Talent
Role Description We are seeking a highly reliable, communicative, and efficient Admin/Intake Assistant to handle outbound communications and claims initiation. This role is crucial for keeping operations moving smoothly by: - Conducting high-volume outbound calls to insurance companies to open up and initiate new legal claims. - Contacting clients proactively to gather missing information, documentation, and specific details required to successfully kickstart their claims. - Maintaining clear, meticulous, and accurate records of all communications, follow-ups, and claim statuses within the firm’s tracking systems. - Navigating insurance protocols efficiently to minimize delays in the claim-opening process. - Providing a supportive, professional, and clear communication experience for clients during the intake phase. - Balancing phone-heavy tasks with timely administrative follow-ups to ensure no claim stalls in the initial stage. Qualifications - 1-2+ years of experience in customer service, call center environments, telephonic intake, or administrative support (legal or insurance background is a major plus). - Proven track record of high reliability, excellent attendance, and strong time management. - Comfort and confidence in handling consistent outbound phone calls throughout the workday. - Fluency in Spanish and English (spoken and written). - Strong organizational skills with the ability to manage multiple calls and tasks simultaneously. - Experience using CloudLex, Filevine, Clio, or similar legal case management systems. Requirements - Exceptional English skills. - Strong work ethic. - Ability to represent the firm professionally to both corporate entities and clients during sensitive situations. - US Law firm experience is preferred. Benefits - Fully Remote position. - Working hours: 9 am - 6 pm EST. - US Federal Holidays off. - Salary: USD 800 - USD 1000 per month.
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