Role Description Are you an aspiring experience strategist ready to grow your skills and have a real impact on the world’s critical systems? Then you’ll love working at Kyndryl Vital. At Kyndryl Vital, we are looking for creative, curious, empathic systems thinkers who want to tackle the most challenging experience design problems with some of the best technical colleagues in the world. Kyndryl Vital is a global network of designers, engineers, writers, researchers, and strategists. We are bound together by a desire to help our customers make sense of complexity and co-create intelligent and adaptive experience ecosystems that resonate with their users and transform their businesses. Experience Strategists take an experience-first approach to uncover and deliver value for customers. With a unique blend of business acumen, technical knowledge, and psychology, the strategist leads organizations through complex challenges by identifying paths to value. They: - Uncover strategic opportunities through research. - Experience frameworks and design actionable roadmaps. - Guide teams through the organizational and business implications of these experiences. As an Experience Strategist at Kyndryl Vital US, you will: - Lead design initiatives across a variety of projects, ensuring that solutions are innovative, user-friendly, and aligned with client objectives. - Develop and maintain strong relationships with clients, acting as a trusted design advisor throughout the project lifecycle. - Guide design teams in the creation of high-quality visual and interactive designs, ensuring the final product meets business and user needs. - Partner with technical teams to balance creative ideas with technical feasibility, ensuring designs are practical and scalable. - Take ownership of the design process, from discovery and ideation to prototyping and user testing, ensuring consistent delivery of impactful designs. - Own the development and scope of new Kyndryl Vital consulting and pitch opportunities. Qualifications - Business Acumen: You understand business strategy and can connect it to experience. - Psychology: You have a deep understanding of human needs and behavior. - Business + Tech + Experience: You can create integrated experience strategies that blend business, technology, and user needs. - Co-Creation: You excel at aligning stakeholders through workshops and collaborative sessions. - Value Identification: You have a knack for uncovering new sources of value. - Experience Optimization: You can evaluate and recommend ways to optimize experiences. - Storytelling: You can communicate clearly and compellingly. - Research: You can design and conduct user research, market evaluations, and competitive analyses. - AI and Data Ethics: You leverage AI tools while maintaining quality and ethical standards. Requirements - 10+ years experience. - Deep industry vertical experience. - Experience in both enterprise and agency worlds. - Business development and project scoping experience, ideally within a consulting or professional services context. - Knowledge and experience in IT infrastructure or other technical applications. - Human behavior, change management, or other applied social sciences. - Data science, AI/ML background. Benefits - Comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. - Eligible for Kyndryl’s discretionary annual bonus program, based on performance. - Access to employee learning programs for certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. - Company-wide volunteering and giving platform to donate, start fundraisers, and volunteer.